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5 ways AWS empowers GovTech innovation in 2025

AWS Public Sector Blog

For example, Acentra Health worked closely with the AWS Product Acceleration Team to build an intelligent document processing (IDP) solution that cut document processing times by 50 percent and reduced costs by 40 percent. Amazon Pinpoint makes personalized outbound messaging campaigns simple.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Likewise, constituents want a better experience and faster resolution. In 2021, Americans spent 10.5 anomaly detection) and enhanced in-line auditing.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. This translates to an average cost of $6.75 Business level architecture for returned mail processing and constituent outreach 1.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Intelligent document processing and quality control can also optimize government operations. Improving government operations. It also enables search and discovery.

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Modernized workforce development solutions for our evolving world

Google Public Sector

Our solution suite includes: Efficient operations tools like automated paper intake processing ( Document AI ), support workflow automation ( Contact Center AI ), and scaled translation tools ( Translation AI ) to help workforce & education partners streamline operations and save time and labor.