AWS Public Sector Blog

NOVEMBER 3, 2023

Access to key documentation is both a struggle and a necessity for vulnerable and at-risk communities. For the unhoused, being ‘document ready’ is essential to avoid delays or denial of access to benefits and services they need. Without proper documentation, unhoused individuals face overwhelming barriers to stability and opportunity.

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AWS Public Sector Blog

MARCH 21, 2024

Davy Levy, vice president of AWS worldwide public sector, delivers the keynote at the Brussels Public Sector Symposium on 12 March. On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. Want more in-person public sector content?

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Google Public Sector

NOVEMBER 15, 2022

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. While agencies want to process these documents quickly to support their citizens, they’re often challenged with the following: 1.

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Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. They worked with Google Public Sector to create two language-support programs to promote equitable access to services across the county. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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Google Public Sector

OCTOBER 19, 2023

The impact of generative AI for the public sector can be groundbreaking. In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites.

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Google Public Sector

OCTOBER 19, 2022

Agency leaders can use Document AI to help process paper and images at scale to better deliver services to their constituents. Document AI helps accelerate the speed of innovation, cuts document and image processing time, and extracts information at scale by leveraging Artificial Intelligence (AI) to ensure high accuracy.

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Google Public Sector

OCTOBER 16, 2023

And it’s what’s led to my joining Google Public Sector shortly after it was formed in July of 2022. Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

New public sector obstacles develop and old ones can evolve over time without regard to agency missions. For people experiencing homelessness, securing and keeping track of the documents needed for identification and to secure benefits can be a challenge. This makes it simpler for both the citizen the government agency.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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AWS Public Sector Blog

NOVEMBER 22, 2022

The Future of Government Awards recognize the people and projects leading public sector digital transformation around the world. Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents?

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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AWS Public Sector Blog

APRIL 1, 2025

AWS Artifact is a self-service audit artifact retrieval portal that provides customers with on-demand access to AWS compliance documentation and AWS agreements. Learn how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more by visiting the AWS Cloud for State and Local Governments hub.

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AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Learn more about AWS Mainframe Modernization in AWS documentation. AWS Mainframe application modernization patterns.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Intelligent document processing and quality control can also optimize government operations. Intelligent document processing tools like Amazon Textract and Amazon Comprehend can extract and redact data, and metadata, from tax filings, notices, and payments received electronically, and handle tax classification and calculations.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

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Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Empowering US public sector organizations to transition to Microsoft 365. Public Sector Center of Expertise.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

JANUARY 3, 2024

Flex agents refer to in-office call center staff that can assist customers over the phone when needed, but can also handle other non-call-center tasks such as documentation and filing reports during slower periods. To learn more about how AWS can support your organization’s modernization efforts with Amazon Connect, reach out to our team.

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AWS Public Sector Blog

AUGUST 9, 2023

Amazon Textract is an ML service that automatically extracts text, handwriting, and data from scanned documents. Amazon Textract uses ML to read and process a wide range of documents, extracting text, handwriting, tables, and other data without any manual intervention. This walkthrough uses this sample Medicaid claim document.

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Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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AWS Public Sector Blog

AUGUST 17, 2023

Contact the AWS Public Sector Team to learn more. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub. See more Health and Human Services Cloud Resources here.

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AWS Public Sector Blog

JUNE 26, 2023

Artificial intelligence (AI) and machine learning (ML) technologies are enabling our customers to transform solutions they deliver in nearly every industry, including the public sector. These technologies enable government agencies to improve constituent experience and deliver cost-effective services.

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AWS Public Sector Blog

FEBRUARY 28, 2023

Amazon Textract extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. Contact the AWS Public Sector Team to learn more. AWS can help transform and automate the returned mail process through Amazon Textract and Amazon Pinpoint. License: CC BY-SA 4.0 License: CC BY-SA 4.0

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AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. A common challenge that many users encounter with open source CRMs is a lack of documentation related to deploying them in the cloud. Customer relationship management (CRM) systems are an important part of this process.

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AWS Public Sector Blog

MAY 15, 2024

This can lead to incorrect or outdated information being shared with the caller or constituent. Previously referred to as Amazon Connect Wisdom, Amazon Q in Connect infers users’ intent during a call and provides agents with responses and actions derived from knowledge documents.

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Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. They worked with Google Public Sector to create two language-support programs to promote equitable access to services across the county. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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Google Public Sector

JUNE 21, 2022

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. To learn from others, join our Public Sector Community , where government leaders and technologists meet to share their own AI best practices and lessons learned. million and 1.2 Pick a use case.

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AWS Public Sector Blog

APRIL 3, 2024

Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Harrison also tells people to pair enthusiasm with a healthy respect for the work required to innovate.

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AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Details on this process are found in the sam build documentation. Deploy the SAM template to your account.

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Microsoft Public Sector

JUNE 23, 2022

Register today to explore how automated digital document workflows can support your mission by increasing departmental efficiency, compliance, and constituent and employee satisfaction. See a demonstration of what streamlined workflows look like using Adobe and Microsoft solutions.

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Google Public Sector

JUNE 25, 2024

In this blog series our Google Cloud Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.

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AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.” Going over budget is not an option.

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Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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AWS Public Sector Blog

APRIL 27, 2023

During 2021 through 2022 they migrated the Integrated Eligibility system, called Gateway, document imaging system (DIS), and the Child Welfare System (SHINES). Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

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AWS Public Sector Blog

FEBRUARY 10, 2023

Amazon DynamoDB , a key-value and document database that delivers single-digit millisecond performance at any scale. Find more details on this process in the sam build documentation. Please consult the AWS KMS key policy documentation and review the policy to ensure it meets your needs. Deploy the SAM template to your account.

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Google Public Sector

FEBRUARY 9, 2023

Google Public Sector is proud to launch our modernized workforce development solution suite to support state and local workforce agencies and higher education institutions as they tackle the talent shortages and help more individuals build in-demand skills.

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