AWS Public Sector Blog

MARCH 21, 2023

As investments and adoption of AI and ML continue to rise, there is tremendous potential for improved citizen experiences in the public sector. As public sector organizations seek solutions for their challenges, AWS Partners are at the forefront of helping to solve those problems using AI and ML.

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AWS Public Sector Blog

MARCH 19, 2024

Amazon Web Services (AWS) is excited to announce the release of a public-sector focused eBook on generative artificial intelligence (AI). However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes.

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AWS Public Sector Blog

OCTOBER 4, 2024

With limited time, she has decided to explore the public assistance benefits available to support her family. Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Maria completes and submits her application.

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AWS Public Sector Blog

MARCH 21, 2024

Davy Levy, vice president of AWS worldwide public sector, delivers the keynote at the Brussels Public Sector Symposium on 12 March. On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. Want more in-person public sector content?

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Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Empowering US public sector organizations to transition to Microsoft 365. Public Sector Center of Expertise.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Access to key documentation is both a struggle and a necessity for vulnerable and at-risk communities. For the unhoused, being ‘document ready’ is essential to avoid delays or denial of access to benefits and services they need. Without proper documentation, unhoused individuals face overwhelming barriers to stability and opportunity.

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Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. They worked with Google Public Sector to create two language-support programs to promote equitable access to services across the county. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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Google Public Sector

JUNE 21, 2022

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. To learn from others, join our Public Sector Community , where government leaders and technologists meet to share their own AI best practices and lessons learned. million and 1.2 Pick a use case.

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Google Public Sector

JUNE 25, 2024

In this blog series our Google Cloud Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.

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Microsoft Public Sector

JUNE 23, 2022

Register today to explore how automated digital document workflows can support your mission by increasing departmental efficiency, compliance, and constituent and employee satisfaction. See a demonstration of what streamlined workflows look like using Adobe and Microsoft solutions.

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Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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AWS Public Sector Blog

SEPTEMBER 7, 2023

New public sector obstacles develop and old ones can evolve over time without regard to agency missions. For people experiencing homelessness, securing and keeping track of the documents needed for identification and to secure benefits can be a challenge. This makes it simpler for both the citizen the government agency.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Learn more about AWS Mainframe Modernization in AWS documentation. AWS Mainframe application modernization patterns.

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GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. said Adilson Jardim, Salesforce’s Senior Vice President, Public Sector Solutions Engineering. Another promising area is in the use of AI for intelligent document processing.

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Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Intelligent document processing: AI can make the large volumes of paperwork HHS agencies handle more manageable for staff with limited time and resources.

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Google Public Sector

FEBRUARY 9, 2023

Google Public Sector is proud to launch our modernized workforce development solution suite to support state and local workforce agencies and higher education institutions as they tackle the talent shortages and help more individuals build in-demand skills.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Intelligent document processing and quality control can also optimize government operations. Intelligent document processing tools like Amazon Textract and Amazon Comprehend can extract and redact data, and metadata, from tax filings, notices, and payments received electronically, and handle tax classification and calculations.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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GovPilot

JANUARY 18, 2023

With decades worth of paperwork across departments, the regular filing of new documentation, and open records requirements for all public sector documentation to be readily accessible to the public, your local government needs to have good workflows in place for the processing and storage of public records.

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GovPilot

JANUARY 18, 2023

With decades worth of paperwork across departments, the regular filing of new documentation, and open records requirements for all public sector documentation to be readily accessible to the public, your local government needs to have good workflows in place for the processing and storage of public records.

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AWS Public Sector Blog

JANUARY 3, 2024

Flex agents refer to in-office call center staff that can assist customers over the phone when needed, but can also handle other non-call-center tasks such as documentation and filing reports during slower periods. To learn more about how AWS can support your organization’s modernization efforts with Amazon Connect, reach out to our team.

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AWS Public Sector Blog

AUGUST 9, 2023

Amazon Textract is an ML service that automatically extracts text, handwriting, and data from scanned documents. Amazon Textract uses ML to read and process a wide range of documents, extracting text, handwriting, tables, and other data without any manual intervention. This walkthrough uses this sample Medicaid claim document.

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Google Public Sector

JUNE 15, 2022

In addition to winning industry category awards, two of these public sector winners are also receiving a special Technology for Good honor for Social Impact , as noted below. Innovative thinking and outstanding transformation in the public sector continues to usher in a brighter future. Air Force.

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GovLoop

JANUARY 30, 2024

Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. At the same time, they must protect their systems and processes. It’s an inherently difficult situation. Agencies are under pressure to get this right.

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AWS Public Sector Blog

AUGUST 17, 2023

Contact the AWS Public Sector Team to learn more. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub. See more Health and Human Services Cloud Resources here.

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Microsoft Public Sector

NOVEMBER 1, 2022

As the privacy landscape continues to evolve, the way that g overnment organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Get started today. Learn about Priva Privacy Risk Management - Microsoft Priva | Microsoft Learn.

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GovPilot

OCTOBER 20, 2022

In an increasingly digital age, the majority of Americans not only understand how to use the Internet, but also expect public sector entities to offer an equal level of convenience to modern private-sector websites and applications.

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Google Public Sector

JUNE 22, 2023

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. All of the funds needed to be securely distributed, and the burden of that distribution fell directly on the states.

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AWS Public Sector Blog

JUNE 26, 2023

Artificial intelligence (AI) and machine learning (ML) technologies are enabling our customers to transform solutions they deliver in nearly every industry, including the public sector. These technologies enable government agencies to improve constituent experience and deliver cost-effective services.

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AWS Public Sector Blog

FEBRUARY 28, 2023

Amazon Textract extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. Contact the AWS Public Sector Team to learn more. AWS can help transform and automate the returned mail process through Amazon Textract and Amazon Pinpoint. License: CC BY-SA 4.0 License: CC BY-SA 4.0

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GovLoop

DECEMBER 13, 2023

One reason for that is out-of-date recruitment and human resources (HR) processes that compete poorly against their private-sector counterparts. The biggest obstacle has always been outdated and inefficient processes,” said Barton Phillips, Vice President, Public Sector, at DocuSign, a leader in electronic signature and agreement management.

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AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. A common challenge that many users encounter with open source CRMs is a lack of documentation related to deploying them in the cloud. Customer relationship management (CRM) systems are an important part of this process.

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