AWS Public Sector Blog

NOVEMBER 3, 2023

Access to key documentation is both a struggle and a necessity for vulnerable and at-risk communities. For the unhoused, being ‘document ready’ is essential to avoid delays or denial of access to benefits and services they need. Without proper documentation, unhoused individuals face overwhelming barriers to stability and opportunity.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

FEBRUARY 10, 2023

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

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Outreach Public Sector Campaign Communications 130

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

MARCH 21, 2023

This work entails staff manually going through hundreds of thousands of documents. At times, the documents were incomprehensible, which could result in incorrect information. The central mission of the department is to support citizens with issues related to employment and insurance. The nature of the work makes it time-consuming.

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Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Exploring these new channels was an iterative process rooted in thinking big and starting small. Bureaucracy is tough.

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Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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Outreach Public Sector Engagement Constituents 130