Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By investing in semantic search, automated metadata tools, and advanced document transcription, agencies can unlock the value of their data and make it more accessible.

Public Sector 88

Public Sector Constituents Security Government Employee 88

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Learn more about AWS Mainframe Modernization in AWS documentation. AWS Mainframe application modernization patterns.

Public Sector 246

Public Sector Operations Security Sustainability 246

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? An effective strategy starts with clear use cases The eBook advises starting by precisely defining how generative AI might fit your operations and advance your mission.

Public Sector 200

Public Sector Constituents Security Regulations 200

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Likewise, constituents want a better experience and faster resolution. In 2021, Americans spent 10.5 anomaly detection) and enhanced in-line auditing.

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Constituents Translation Government Employee Government 111

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 114

Public Sector Translation Constituents Local Government 114

AWS Public Sector Blog

SEPTEMBER 7, 2023

Though originally a tech term used to describe the ability of technology components to connect together, composability increasingly refers to how the pieces of a government process that live in different departments can be designed and aligned to improve operational excellence through digital transformation.

Government 195

Government Public Sector Social Services Government Agency 195

Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. These operations can also be referred to as upserts (updates and inserts) or merges.

Public Sector 204

Public Sector Operations Management Constituents 204

AWS Public Sector Blog

NOVEMBER 16, 2022

To gain operational efficiencies and reduce workload burdens on employees, some state finance and tax agencies are leveraging robotic process automation (RPA) on Amazon Web Services (AWS). Improving government operations. Intelligent document processing and quality control can also optimize government operations.

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Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

JANUARY 3, 2024

MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics. This made it difficult for MVD to support increasing customer requirements and introduce new applications.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

Outreach 130

Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Do you want to talk about generative AI or write an Advanced Planning Document (APD)? For example, state employees, including contact center workers, had to pack up their desks immediately.

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Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

MAY 15, 2024

“The agent workspace is simple to configure, easy to customize, and allows us to provide relevant information to our agents at the right point in the customer interaction,” said Robert Mullen, senior operations and support manager at Peraton. This can lead to incorrect or outdated information being shared with the caller or constituent.

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Government Implementation Management Government Agency 200

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They apply that frugal approach to IT: they build and operate only what they need to pursue their mission, and constantly innovate both to meet mission objectives and optimize cost. Going over budget is not an option.

Nonprofit 189

Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

AUGUST 9, 2023

Amazon Textract is an ML service that automatically extracts text, handwriting, and data from scanned documents. Amazon Textract uses ML to read and process a wide range of documents, extracting text, handwriting, tables, and other data without any manual intervention. This walkthrough uses this sample Medicaid claim document.

Public Sector 130

Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Bias can also be introduced through the model lifecycle from training to ML operations in production. Additionally, AWS provides Amazon SageMaker for MLOps to incorporate operational best practices.

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Public Sector Constituents Operations Education 130

AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

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Public Sector Sustainability Security Regulations 195

Google Public Sector

FEBRUARY 9, 2023

These changes continue to impact how our country’s workforce operates today. Paired with each solution is Google’s industry-leading training to help reskill and upskill students and constituents in high-demand technical fields. The State of Oregon used Contact Center AI to improve its response time to unemployment applications.

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Development Translation Public Sector Education 93

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. One source estimates that in the U.S. as much as $140 billion dollars in governmental benefits go unclaimed.

Public Sector 106

Public Sector Government Constituents Security 106

AWS Public Sector Blog

AUGUST 17, 2023

The solution workflow operates as follows: The state Medicaid agency worker uploads the audience call list to an Amazon Simple Storage Service ( Amazon S3 ) bucket, which is encrypted with AWS Key Management Service ( AWS KMS ). Figure 1 illustrates the architecture of the solution: Figure 1.

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Campaign Outreach Public Sector Constituents 130

Government Technology Insider

SEPTEMBER 18, 2023

Following the mad rush of pandemic-induced digital transformation, government agencies are now contending with the realities of not only a growing digital divide amongst their constituents, but also swelling inequities pertaining to citizen identity verification and access to critical government services.

Government Agency 64

Government Agency Constituents Government Accountability 64

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. A common challenge that many users encounter with open source CRMs is a lack of documentation related to deploying them in the cloud. Customer relationship management (CRM) systems are an important part of this process.

Nonprofit 162

Nonprofit Management Public Sector Constituents 162

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Intelligent document processing: AI can make the large volumes of paperwork HHS agencies handle more manageable for staff with limited time and resources.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments.

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Constituents Social Media Security Transportation 98

Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Artificial intelligence (AI) is emerging as a game-changer, providing a way to streamline operations, enhance decision-making, and deliver more impactful services.

Public Sector 64

Public Sector Government Translation Constituents 64

AWS Public Sector Blog

APRIL 27, 2023

During 2021 through 2022 they migrated the Integrated Eligibility system, called Gateway, document imaging system (DIS), and the Child Welfare System (SHINES). Georgia DHS has built a repeatable architecture and operating model to manage some of the most sensitive applications in the State.

Public Sector 130

Public Sector Local Government Management Security 130

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 40

Public Sector Translation Constituents Local Government 40

AWS Public Sector Blog

FEBRUARY 10, 2023

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Amazon DynamoDB , a key-value and document database that delivers single-digit millisecond performance at any scale.

Outreach 130

Outreach Public Sector Campaign Communications 130

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Safe Documents is now Generally Available - GCC August, GCCH & DoD November. Microsoft Purview. Security/Identity.

Public Sector 98

Public Sector Security Communications Government 98

AWS Public Sector Blog

JULY 31, 2024

Canadian presence Since 2010, Amazon has invested more than $40 billion in its Canadian operations , contributing more than $33 billion to Canada’s GDP and creating 45,000 jobs. Globally, AWS aims to power all operations with 100 percent renewable energy by 2025. The maximum discount is 15% of total spending. The AWS Cloud is 3.6

Government 189

Government Public Sector Security Budgeting 189

GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. The budget is not just a document saying, ‘Here’s how much money we’re going to spend.’ It’s an operations guide, and it’s a communications tool,” Francis said. It’s a policy guide. It’s a level of service guide.

Budgeting 52

Budgeting Local Government Constituents Government 52

Google Public Sector

JUNE 15, 2022

By modernizing their technology infrastructure, KYTC can more easily support their goal of providing real-time monitoring and insights into road conditions to support its constituents. Winner: Oklahoma Office of Management and Enterprise Services (OMES). billion to help New Yorkers who were ineligible for other forms of relief.

Government 52

Government Public Sector Constituents Transportation 52

Government Technology Insider

MAY 23, 2024

At the same time, data in the cloud underpins many of the technologies agencies are investing in, making the cloud critical to current and future operational success. Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S.

Government Agency 59

Government Agency Implementation Constituents Sustainability 59

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Legacy technology debt, and almost as importantly, legacy IT approaches, are core challenges,” said Matt Barry, Chief Operating Officer, HP Federal. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

GovLoop

MARCH 5, 2024

Because submitting DEIA-related data is often voluntary, improved data collection will require education: Constituents and employees should know of DEIA’s well-documented positive impacts on both business and government operations, so that they understand the reason for their data contributions.

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Constituents Education Implementation Operations 59

The Stoop (NYU Furman Center)

MARCH 10, 2023

percent average G-fee in 2021, about one-third represents items such as operating expenses and loan losses, i.e., things other than the return on capital, and the other two-thirds the needed capital return – or a split (with some rounding) of about 0.15 Of the current 0.46 percent versus 0.30 31 Increasing the 0.30 percentage points.

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Press Release Housing Regulations Implementation 52