AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

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AWS Public Sector Blog

MAY 15, 2024

With its ease of implementation and our ability to rapidly stand up new deployments of Amazon Connect, we are meeting our customer needs for speed, innovation, new capabilities, and cost reduction,” said David Hammond, senior manager of the AWS Alliance at Peraton.

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AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

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Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Just last month, the federal government documented over 700 AI use cases spanning healthcare, transportation, environment, and benefits delivery.

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AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Learn more about AWS Mainframe Modernization in AWS documentation. AWS Mainframe application modernization patterns.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. In this post, learn how to build an API data pipeline on AWS.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Intelligent document processing and quality control can also optimize government operations. Intelligent document processing tools like Amazon Textract and Amazon Comprehend can extract and redact data, and metadata, from tax filings, notices, and payments received electronically, and handle tax classification and calculations.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

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AWS Public Sector Blog

NOVEMBER 22, 2022

Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? View open source code for digital services, standards, practices, and more implemented by governments around the world.

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AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.” Going over budget is not an option.

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Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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AWS Public Sector Blog

MARCH 19, 2024

It’s estimated that 55 percent of educational institutions will have implemented a SaaS cloud model by 2025. They discussed how cloud infrastructure enables public sector organizations to modernize constituent services and student success.

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AWS Public Sector Blog

AUGUST 17, 2023

Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

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AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

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Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Intelligent document processing: AI can make the large volumes of paperwork HHS agencies handle more manageable for staff with limited time and resources.

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Google Public Sector

OCTOBER 16, 2023

The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. One source estimates that in the U.S. as much as $140 billion dollars in governmental benefits go unclaimed. In Dearborn, Mich.,

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AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. A common challenge that many users encounter with open source CRMs is a lack of documentation related to deploying them in the cloud. For this reason, CiviCRM typically advises new users to work with an implementation partner to deploy it.

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Google Public Sector

JUNE 22, 2023

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Responding to the need Implementing a successful technology solution to provide efficient case adjudication and distribute funding requires states to work with a vendor they can trust.

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Government Technology Insider

SEPTEMBER 18, 2023

Following the mad rush of pandemic-induced digital transformation, government agencies are now contending with the realities of not only a growing digital divide amongst their constituents, but also swelling inequities pertaining to citizen identity verification and access to critical government services.

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can implement human review of ML predictions, including review and verification, when using Amazon Augmented AI (A2I). AI and ML empower healthcare and life science organizations to make sense of their data.

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AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Details on this process are found in the sam build documentation. Deploy the SAM template to your account.

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GovLoop

APRIL 29, 2024

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. Additionally, more modern systems would make it easier to implement tax code changes that affect revenue, the report states.

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Government Technology Insider

MAY 23, 2024

Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S. With the example of ensuring the successful implementation of a cloud enterprise resource planning (ERP) solution, Glenn Roth of TCS recommends three things , none of which are technology-centric.

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AWS Public Sector Blog

JULY 31, 2024

Implemented judiciously, such strategy empowers evidence-based governance through democratized data. Public sector customers are able to take advantage of the 3,000-kilometre distance between the Canadian regions to implement highly resilient solutions for Canadians. We know that customers care deeply about privacy and data security.

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GovLoop

OCTOBER 7, 2022

The pandemic made such inefficiency even more glaring – and constituents less tolerant of it. hours a day searching for information and documents, while corporations spend about $120 billion yearly on printed forms , most of which are outdated within three months. Document the business case and align it to mission.

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GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. The budget is not just a document saying, ‘Here’s how much money we’re going to spend.’ To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We

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Google Public Sector

JUNE 15, 2022

By modernizing their technology infrastructure, KYTC can more easily support their goal of providing real-time monitoring and insights into road conditions to support its constituents. Winner: Oklahoma Office of Management and Enterprise Services (OMES). billion to help New Yorkers who were ineligible for other forms of relief.

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Government Public Sector Constituents Transportation 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Safe Documents is now Generally Available - GCC August, GCCH & DoD November. Microsoft Purview. Security/Identity.

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Rebuilding Place in Urban Space

AUGUST 26, 2022

He is incredibly prolific and a careful observer and documenter of the public space, and is especially active in DC, Baltimore, and New York City. One of the people I follow on Flickr is the photographer Elvert Barnes ( Elvert Barnes on the web.) report it ® is a reporting tool that doesn't require the reporter to provide contact information.

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GovLoop

MARCH 5, 2024

The two experts offered their thoughts on how to implement, increase and support DEIA. Inclán believes more and better data collection is key for DEIA assessment and implementation. Inclán, Assistant Inspector General for Management and CIO at the National Science Foundation’s (NSF) Office of Inspector General.

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The Stoop (NYU Furman Center)

MARCH 10, 2023

Instead, despite the adoption of the new and much higher official regulatory capital requirement in 2020, the agency just delayed the implementation of the higher capital level for two years. And will any change be implemented quickly or perhaps incrementally over several years? Of the current 0.46 percent versus 0.30 percent (i.e.,

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AWS Public Sector Blog

APRIL 28, 2025

The revised rule requires that public entities including state and local governments, public schools, community colleges, public universities, state and local courts, public hospitals, and healthcare clinicsto ensure that their digital content, including websites, mobile applications, and documents, is accessible for people with disabilities.

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