Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Public Sector Translation Constituents Local Government 113

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By investing in semantic search, automated metadata tools, and advanced document transcription, agencies can unlock the value of their data and make it more accessible.

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Public Sector Constituents Security Government Employee 86

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Likewise, constituents want a better experience and faster resolution. In 2021, Americans spent 10.5 anomaly detection) and enhanced in-line auditing.

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Constituents Translation Government Employee Government 111

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Opportunities range from automated document processing to personalized services to accelerating analysis.

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AWS Public Sector Blog

OCTOBER 3, 2023

In this blog post, we cover public sector use cases that are driving the adoption of serverless and containers, such as generative AI, data analytics, document processing, and more. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

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AWS Public Sector Blog

MARCH 21, 2023

This work entails staff manually going through hundreds of thousands of documents. At times, the documents were incomprehensible, which could result in incorrect information. The central mission of the department is to support citizens with issues related to employment and insurance. The nature of the work makes it time-consuming.

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AWS Public Sector Blog

APRIL 1, 2025

AWS Artifact is a self-service audit artifact retrieval portal that provides customers with on-demand access to AWS compliance documentation and AWS agreements. Learn how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more by visiting the AWS Cloud for State and Local Governments hub.

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AWS Public Sector Blog

SEPTEMBER 7, 2023

For people experiencing homelessness, securing and keeping track of the documents needed for identification and to secure benefits can be a challenge. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

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Government Public Sector Social Services Government Agency 195

Microsoft Public Sector

JUNE 23, 2022

Register today to explore how automated digital document workflows can support your mission by increasing departmental efficiency, compliance, and constituent and employee satisfaction. See a demonstration of what streamlined workflows look like using Adobe and Microsoft solutions.

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Constituents Government 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Just last month, the federal government documented over 700 AI use cases spanning healthcare, transportation, environment, and benefits delivery.

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Public Sector Security Constituents Transportation 111

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

AWS Public Sector Blog

AUGUST 9, 2023

Amazon Textract is an ML service that automatically extracts text, handwriting, and data from scanned documents. Amazon Textract uses ML to read and process a wide range of documents, extracting text, handwriting, tables, and other data without any manual intervention. This walkthrough uses this sample Medicaid claim document.

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Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Learn more about AWS Mainframe Modernization in AWS documentation. AWS Mainframe application modernization patterns.

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AWS Public Sector Blog

JANUARY 3, 2024

Flex agents refer to in-office call center staff that can assist customers over the phone when needed, but can also handle other non-call-center tasks such as documentation and filing reports during slower periods.

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Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

APRIL 3, 2024

Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Harrison also tells people to pair enthusiasm with a healthy respect for the work required to innovate.

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Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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Government Constituents Security Implementation 88

AWS Public Sector Blog

NOVEMBER 16, 2022

Intelligent document processing and quality control can also optimize government operations. Intelligent document processing tools like Amazon Textract and Amazon Comprehend can extract and redact data, and metadata, from tax filings, notices, and payments received electronically, and handle tax classification and calculations.

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Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. In this post, learn how to build an API data pipeline on AWS.

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Public Sector Operations Constituents Management 204

AWS Public Sector Blog

NOVEMBER 22, 2022

Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Learn more about open source solutions for governments.

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Government Public Sector Public Service Development 246

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.” Going over budget is not an option.

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Nonprofit Laws Public Policy Development 189

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Intelligent document processing: AI can make the large volumes of paperwork HHS agencies handle more manageable for staff with limited time and resources.

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Constituents Implementation Social Services Public Face 52

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. A common challenge that many users encounter with open source CRMs is a lack of documentation related to deploying them in the cloud. Customer relationship management (CRM) systems are an important part of this process.

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Nonprofit Management Public Sector Constituents 162

AWS Public Sector Blog

AUGUST 17, 2023

Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub. See more Health and Human Services Cloud Resources here.

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Campaign Outreach Public Sector Constituents 130

Google Public Sector

OCTOBER 16, 2023

The White House’s Office of Management and Budget attributes this bottleneck to the “time tax,” or the amount of effort required to fill out applications, assemble documents, and schedule government visits. One source estimates that in the U.S. as much as $140 billion dollars in governmental benefits go unclaimed. In Dearborn, Mich.,

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Public Sector Government Constituents Security 105

AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

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Public Sector Sustainability Security Regulations 195

GovLoop

AUGUST 28, 2024

There, forms are more than just electronic versions of paper documents: They can include tools that support access for people who have vision, auditory or cognitive impairments. With digital forms, data and processes can be accessed from anywhere at any time, with an option for real-time translations.

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Translation Constituents Public Programs Government Agency 52

AWS Public Sector Blog

FEBRUARY 28, 2023

Amazon Textract extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub. License: CC BY-SA 4.0

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

MAY 15, 2024

This can lead to incorrect or outdated information being shared with the caller or constituent. Previously referred to as Amazon Connect Wisdom, Amazon Q in Connect infers users’ intent during a call and provides agents with responses and actions derived from knowledge documents.

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GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

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Constituents Social Media Security Transportation 98

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. AWS can help you with the AI and ML lifecycle to help you efficiently and strategically support your constituents and communities. AI and ML empower healthcare and life science organizations to make sense of their data.

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Public Sector Constituents Operations Education 130

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. In terms of constituent service, that might mean using AI to better manage the “crush of calls” that can roll into a government service center, Jardim said.

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Government Constituents Public Sector Engagement 59

Google Public Sector

JUNE 22, 2023

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. All of the funds needed to be securely distributed, and the burden of that distribution fell directly on the states.

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