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For constituents, this translates to easier and more secure experience when engaging with government websites and applications. Department of State Bureau of Consular Affairs partnered with Google Public Sector and our partner TTEC to improve constituent experience on their largest public-facing website.
During the breakout session “The Expanding Realm of Today’s CIO,” Thomas Boon , CIO of California’s Governor’s Office of Business and Economic Development (GO-Biz), discussed that technology doesn’t stay around for decades like it used to.
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. [We
But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That allowed the city to use multiple types of outreach to share updates with people as the project developed. This article appears in our “ Guide to Building Constituent Engagement.”
The CX Maturity Model , developed by the General Services Administration (GSA), is designed to help you do just that. Start by adding CX to contract requirements, especially for projects that will be public-facing. There are many resources for building CX into your agency. First and foremost, you need to know where you are.
said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input.
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