American City & Country

NOVEMBER 4, 2024

In a politically divisive time nationwide, the limited negative impact of political polarization on local governments was a “surprising” discovery, according to Nathan Lee, founder and managing director of CivicPulse, a nonprofit research organization. “We I hope that we don’t devolve into a society where that in-person filter disappears.”

Local Government 105

Local Government Elected Officials Government Social Media 105

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

Nonprofit 162

Nonprofit Management Public Sector Constituents 162

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. In lieu of lengthy forms, develop surveys with a handful of questions and room for optional comments. Here are some pointers.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

Transportation 130

Transportation Management Constituents Sustainability 130

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. AFRL is embracing the power of AI and cloud computing to accelerate its mission of developing and transitioning advanced technologies to the air, space, and cyberspace forces.

Public Sector 88

Public Sector Constituents Security Government Employee 88

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. Containers also facilitate rapid development and deployment of services, allowing organizations to roll out new applications and updates quickly.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 316

Nonprofit Security Constituents Operations 316

Google Public Sector

APRIL 7, 2023

Apigee is a leading API management platform that can help government agencies do just that: build, manage, and secure APIs. In addition, Apigee allows developers to create modern web and mobile experiences that citizens and government employees can utilize. However, this security shouldn’t come at the cost of inaccessibility.

Management 103

Management Government Government Agency Government Employee 103

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

Public Sector 302

Public Sector Nonprofit Operations Government 302

Google Public Sector

FEBRUARY 9, 2023

To help address the talent shortages, the United States is increasingly investing in workforce development – with a particular focus on technology and digital skills. Paired with each solution is Google’s industry-leading training to help reskill and upskill students and constituents in high-demand technical fields.

Development 93

Development Translation Public Sector Education 93

AWS Public Sector Blog

OCTOBER 28, 2022

These experts shared their success stories and offered best practices to state and local agencies looking to develop their own workforce strategies to build a robust pipeline of cloud talent. Develop an inclusive workforce with strategic DEI initiatives. “I Learn more about workforce development for the public sector.

Public Sector 237

Public Sector Local Government Development Education 237

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Costs stem from hosting requirements and technical headcounts to develop, deploy, and maintain each approach.

Public Sector 200

Public Sector Constituents Security Regulations 200

Government Technology Insider

MARCH 27, 2025

Continuous learning programs may help agencies prepare staff to use AI solutions now and innovate with them as the technology develops. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. However, complying with these laws is complex.

Government 59

Government Constituents Implementation Laws 59

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

Accountability 182

Accountability Public Sector Implementation Development 182

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

Management 98

Management Translation Social Services Constituents 98

AWS Public Sector Blog

APRIL 25, 2024

Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. Responsible AI is an integral part of the entire AI lifecycle at AWS including design and development, deployment, and ongoing use.

Public Sector 221

Public Sector Nonprofit Development Education 221

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Pagination: Develop custom connectors on Amazon Appflow , which provides pagination support.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

JULY 11, 2024

Hear the Texas Workforce Commission discuss the critical importance of integrating AI competencies into existing programs and from industry employers on AI skill development. The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents.

Education 204

Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

JANUARY 3, 2024

The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona. Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. In this blog post, explore these top 10 priorities and how state and local leaders can use AWS to support them.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

NOVEMBER 1, 2022

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. Initially developed to livestream using AWS Elemental Link encoders and AWS Elemental MediaLive , Nomad now also supports using Amazon Interactive Video Service ( Amazon IVS ) for added flexibility.

Public Sector 173

Public Sector Local Government Constituents Implementation 173

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

NOVEMBER 22, 2022

The Open Source Creation of the Year Award celebrates government organizations that embody open government through the development of open source solutions. Italian citizens typically need to navigate through dozens of platforms in order to access public services or manage their obligations to the State.

Government 246

Government Public Sector Public Service Development 246

AWS Public Sector Blog

SEPTEMBER 25, 2023

Innovation is essential in developing solutions that address global sustainability challenges. The ASU CIC has also been exploring the use of digital twin technology and developed a digital twin platform for Downtown Phoenix, Inc. News & World Report. This enriches the student learning experience well beyond the classroom.

Sustainability 204

Sustainability Education Public Sector Stewardship 204

AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Native case management capabilities Government case management systems can be antiquated and difficult to integrate into the rest of the enterprise.

Government 200

Government Implementation Management Government Agency 200

GovLoop

AUGUST 28, 2024

It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Join us online Wednesday, Sept. 25 at 2 p.m.

Development 52

Development Public Affairs Constituents Management 52

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Instead, such organizations can use managed tools like AWS Mainframe Modernization to migrate and modernize at the same time.

Public Sector 246

Public Sector Security Operations Sustainability 246

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They still occasionally update their Fortran development practices. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.”

Nonprofit 189

Nonprofit Laws Public Policy Development 189

Google Public Sector

MARCH 20, 2025

For constituents, this translates to easier and more secure experience when engaging with government websites and applications. Department of State Bureau of Consular Affairs partnered with Google Public Sector and our partner TTEC to improve constituent experience on their largest public-facing website.

Constituents 56

Constituents Public Sector Security Translation 56

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

Campaign 195

Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

DECEMBER 5, 2022

A US government agency elected to move its Security and Information Event Management (SIEM) system from a virtualized, on-premise environment to the Amazon Web Services (AWS) Cloud. AWS MAP accelerates migration timetable and reduces cost. Booz Allen launched the project in Spring 2022. Migrating securely to Splunk on AWS with zero downtime.

Government Agency 130

Government Agency Government Public Sector Constituents 130

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

APRIL 10, 2023

The new emergency amendment requires that impacted TSA-regulated entities develop an approved implementation plan that describes measures they are taking to improve their cybersecurity resilience and prevent disruption and degradation to their infrastructure.

Transportation 130

Transportation Security Public Sector Operations 130

AWS Public Sector Blog

APRIL 27, 2023

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their Amazon Web Services (AWS) Cloud adoption with AWS Managed Services (AMS). Georgia DHS developed an iterative cloud strategy that would allow them to think big, start small, and scale fast.

Public Sector 130

Public Sector Local Government Management Security 130