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Think of Your Constituents as End Users

GovLoop

When developing new applications, you want to include the end user in the process. Is it just the government employee, or is it also the local constituent? recently developed an application that uses open data to track efforts to expand urban forest cover. For example, the City of Long Beach, Calif.,

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5 AI trends shaping the future of the public sector in 2025

Google Public Sector

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. By leading with AI-powered innovation, government agencies can improve efficiency, enhance decision-making, and provide better services to citizens.

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.

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Unifying government platforms with API management

Google Public Sector

In addition, Apigee allows developers to create modern web and mobile experiences that citizens and government employees can utilize. Consider the fragmented experiences that people often encounter while navigating digital government services.

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Creating Trust and Inclusion at Your Agency: NextGen Speakers Explain How

GovLoop

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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Improving government contact center agent experience with Amazon Connect

AWS Public Sector Blog

Unified customer and citizen profiles When agents and government employees are interacting with the public, they typically have a small amount of background information about the citizens they are interacting with. This can lead to incorrect or outdated information being shared with the caller or constituent.