Government Technology Insider

JANUARY 11, 2024

Data has the potential to simplify delivery of public services, boost agency efficiency, and reduce fraud, waste, and abuse while enabling more informed decision making. Furthermore, when information is scattered across agencies, there’s no clear understanding of what constituent data is stored or how it is being used.

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Government Agency Government Constituents Local Government 59

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Still, Citibot’s developers saw room for improvement. It integrates with ease into popular chat services.

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Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

SEPTEMBER 7, 2023

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Many of the hardest-to-solve societal challenges, such as climate mitigation and social service delivery, require cross-agency, composable solutions to have their intended impact.

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Government Public Sector Social Services Government Agency 195

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They still occasionally update their Fortran development practices. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.”

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

JANUARY 3, 2024

The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona. Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs.

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Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

APRIL 17, 2023

Amazon Web Services (AWS) works closely NASCIO and with state and local leaders across the US to develop solutions that address these top 10 needs. CIOs know that attracting and retaining talent, developing employee skills, and supporting outdated legacy systems while trying to implement emerging technologies is an important juggling act.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

MAY 15, 2024

Peraton, an AWS Premier Partner , has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This speed of implementation is critical for Peraton, who sets up contact centers for multiple government agencies.

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AWS Public Sector Blog

MARCH 21, 2024

Yaara Tam, head of multinational organizations, and Barbara Baeyens, head of Benelux, announced the launch of new AWS learning plans for civil servants , specifically designed for European Union (EU) government agencies to help government employees build cloud skills and accelerate digital transformation.

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AWS Public Sector Blog

FEBRUARY 2, 2024

Ledger, director of public sector strategy at Infor , the ERP vendor who provided the CloudSuite Public Sector platform for Project LUMA and co-development embedded capabilities with the state. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

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Operations Local Government Security Public Sector 189

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 103

AWS Public Sector Blog

APRIL 3, 2024

Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Read more about AWS for state and local government: Iowa Workforce Development West Virginia Office of Technology Kansas Department of Labor You saved my life today.'”

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Campaign Local Government Outreach Implementation 195

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 106

AWS Public Sector Blog

NOVEMBER 23, 2022

It’s essential to give your workforce time to train and develop their skills. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. With over 7,500 government agencies using AWS, we understand the requirements U.S.

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Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can develop mechanisms to evaluate whether the training data appropriately represents real world use cases. AI and ML empower healthcare and life science organizations to make sense of their data.

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Public Sector Constituents Operations Education 130

Google Public Sector

OCTOBER 16, 2023

Bringing Google innovation to the public sector Imagine if the public sector brought this same “innovation” mindset to its employees by developing a relentless focus on the end-user experience. In our post-pandemic society, the majority of individuals anticipate higher technology use and expect improved digital services from their government.

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Public Sector Government Constituents Security 105

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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Public Sector Education Government Agency Constituents 114

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Local Government Budgeting Government Public Sector 98

Google Public Sector

OCTOBER 19, 2022

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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Government Government Agency Public Sector Constituents 98

AWS Public Sector Blog

NOVEMBER 16, 2022

Getting started in AI and ML for government agencies. As tax agencies embark on their intelligent automation journey, they may want to consider taking a small step first. Develop AI implementation guidelines that include transparency of algorithms used. Protecting sensitive data is also paramount. Invest in training.

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Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

MARCH 2, 2023

The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. government security and compliance requirements.

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Public Sector Public Safety Laws Government Agency 130

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Amazon Rekogniton Developer Guide. How data-driven technology helps law enforcement agencies improve constituent outcomes.

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Coordinator Public Sector Constituents Government 130

AWS Public Sector Blog

DECEMBER 16, 2022

With the huge federal investment in our water, transportation, and public assets, government agencies are moving towards more advanced practices and investment prioritization. Cybersecurity and business continuity Agencies need to protect asset data from cybersecurity threats.

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Transportation Management Constituents Sustainability 130

GovLoop

SEPTEMBER 28, 2023

That means more professional development opportunities are on the horizon. As cloud technology has become deeply embedded in the way the government operates, employees need new tools and skills to use it effectively. It’s hard to believe that October is already here, but good news!

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Constituents Engagement Government Agency Development 59

Google Public Sector

JULY 31, 2023

How generative AI will help the public sector Enabling government workers with creative assistance. With Duet AI for Google Workspace , government employees are armed with tools that expedite the content development process. Automating and improving agency operations. Google Public Sector is here to help you get started.

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Public Sector Security Operations Government Agency 96

AWS Public Sector Blog

JULY 12, 2023

A system on a mission To fund local efforts to help those affected by homelessness, the US Department of Housing and Urban Development (HUD) grants roughly $3 billion annually to local projects combating homelessness. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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Public Sector Housing Coordinator Local Government 130

GovLoop

MARCH 27, 2024

Spring is here, and free professional development opportunities are blooming at GovLoop. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce.

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Budgeting Constituents Development Public Sector 80

GovLoop

JULY 11, 2023

With the unemployment rate for software developers at a near-record low, government agencies find themselves competing with the private sector for sought-after tech talent. It’s where popular programming languages and tools that make it easier for developers to create code and produce high-quality work are born.

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Development Cultivation Constituents Public Sector 40

AWS Public Sector Blog

APRIL 27, 2023

Georgia DHS developed an iterative cloud strategy that would allow them to think big, start small, and scale fast. Quickly training and educating team members in cloud technology allowed the Georgia DHS to develop new skills and make sure that the cloud strategy could be technically managed over time.

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Public Sector Local Government Management Security 130

Google Public Sector

AUGUST 15, 2023

With 250 breakout and training sessions and more than 200 partner exhibits, Next ‘23 is the place to be for developers, researchers, and decision-makers committed to an accessible, scalable, socially responsible cloud.

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Public Sector Education Public Safety Security 93

GovLoop

APRIL 22, 2024

Cobol is Still in Play Some government agencies still run programs based on COBOL, a programming language dating to the 1950s. Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts.

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Legislation Public Administration Constituents Budgeting 72

Government Technology Insider

AUGUST 21, 2024

Department of Labor began prototyping AI use cases to see if, or how, they can enable states to deliver services to constituents more efficiently. Designing Accessible and Equitable Experiences to Support Constituents Customer experience (CX) has become a priority for agencies at all levels of government in the last two years.

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Constituents Government Agency Leadership Government 52

Google Public Sector

JUNE 26, 2024

In this blog series, Google Public Sector leaders share their expertise on how AI is revolutionizing government services. We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before.

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Public Sector Security Leadership Government Agency 64

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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Constituents Government Agency Operations Government 64

GovLoop

JULY 6, 2023

Solving the ‘Blank Page’ Problem Automation tools such as AI-driven chatbots and low-code/no-code development might not be able (yet) to do all your work for you, but they can get you started, said Charlotte Lee, a GovLoop Featured Contributor and a Customer Experience (CX) and Innovation Strategy Executive at Granicus (GovLoop’s parent company).

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Communications Constituents Leadership Government Agency 105

Google Public Sector

SEPTEMBER 27, 2023

At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. The state of Minnesota developed an online virtual assistant so citizens can interact with the Department of Motor Vehicles in their own languages.

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Public Sector Operations Security Local Government 111

GovLoop

AUGUST 22, 2022

Fostering data acumen is tied to the core mission of government agencies: serving constituents. Agencies generate, collect and distribute so much data that impact people’s lives, from health to public safety. Are you developing sustainable programs that meet people at the skill levels they’re at?

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Government Constituents Sustainability Public Safety 59

Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. Continuous learning programs may help agencies prepare staff to use AI solutions now and innovate with them as the technology develops.

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Local Government Government Constituents Implementation 52