Constituents Development Engagement 
GovLoop
JANUARY 9, 2024
When developing new applications, you want to include the end user in the process. Is it just the government employee, or is it also the local constituent? recently developed an application that uses open data to track efforts to expand urban forest cover. For example, the City of Long Beach, Calif.,
AWS Public Sector Blog
SEPTEMBER 2, 2022
With the development of 5G and an ever-growing number of cloud-connected devices, data is becoming available at an unprecedented rate. To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts.
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GovLoop
JULY 10, 2023
Improving citizen experience isn’t just for designers and application developers – it’s something every agency decision-maker and frontline worker should be thinking about. But HX isn’t just for designers and application developers. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction.
GovLoop
JULY 20, 2023
Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. In lieu of lengthy forms, develop surveys with a handful of questions and room for optional comments. Here are some pointers.
GovLoop
MARCH 25, 2024
Building trust with constituents is difficult. It’s a question worth asking, and it may lead to insights that help you develop a better relationship with the public. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.”
GovLoop
NOVEMBER 21, 2023
Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?
GovLoop
AUGUST 4, 2022
Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.
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