AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Still, Citibot’s developers saw room for improvement. It integrates with ease into popular chat services.

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AWS Public Sector Blog

SEPTEMBER 25, 2023

Innovation is essential in developing solutions that address global sustainability challenges. Fostering innovation means creating the right environment with supporting processes that enable university researchers, students, and external partners to engage effectively. News & World Report.

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GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. It’s a question worth asking, and it may lead to insights that help you develop a better relationship with the public. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.”

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Google Public Sector

MARCH 20, 2025

For constituents, this translates to easier and more secure experience when engaging with government websites and applications. Department of State Bureau of Consular Affairs partnered with Google Public Sector and our partner TTEC to improve constituent experience on their largest public-facing website.

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GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels.

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AWS Public Sector Blog

JULY 11, 2024

Hear the Texas Workforce Commission discuss the critical importance of integrating AI competencies into existing programs and from industry employers on AI skill development. The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents.

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GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m. Favorite

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AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They still occasionally update their Fortran development practices. When these systems are stable, well-documented, and still actively developed, there is no reason to read the word ‘legacy’ as a pejorative.”

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Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.

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AWS Public Sector Blog

APRIL 17, 2023

Amazon Web Services (AWS) works closely NASCIO and with state and local leaders across the US to develop solutions that address these top 10 needs. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. million residents. million residents.

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. The team chose to develop the new Encounter Processing System (EPS) internally and deploy it in the cloud. Read this case study to learn how they developed a new cloud-based EPS for Medicaid in less than a year.

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GovLoop

AUGUST 28, 2024

It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! Low code is a software development approach that uses a visual, drag-and-drop interface to create applications with minimal coding. Join us online Wednesday, Sept. 25 at 2 p.m.

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Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. It's already making a difference today.

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AWS Public Sector Blog

DECEMBER 2, 2022

AWS ProServe Ready now available in Australia , Japan, New Zealand, and Singapore for public sector customer engagements. AWS ProServe Ready prepares AWS Partners to work seamlessly with AWS ProServe on subcontract engagements in the public sector. AWS launches AWS Healthcare Accelerator Global Cohort for Workforce Development.

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AWS Public Sector Blog

FEBRUARY 2, 2024

Ledger, director of public sector strategy at Infor , the ERP vendor who provided the CloudSuite Public Sector platform for Project LUMA and co-development embedded capabilities with the state. Improving project success Ensuring project success takes a commitment from the top and an engaged, experienced team.

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GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

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GovLoop

MAY 18, 2023

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. You need to include accessibility as one of the principles you’re going to develop around.”

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GovLoop

DECEMBER 2, 2022

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. You need to include accessibility as one of the principles you’re going to develop around.”.

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GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

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AWS Public Sector Blog

AUGUST 17, 2023

For more than a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

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AWS Public Sector Blog

FEBRUARY 28, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

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AWS Public Sector Blog

JULY 21, 2022

The IMAGINE 2022 conference will gather inspiring leaders from the education and state and local government space to share insights and success stories about leveraging data and the latest technology innovations for constituents, students, and communities. Take a look at the event overview.

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Education Public Sector Local Government Leadership 130

AWS Public Sector Blog

JUNE 19, 2023

From July 11-12, 2023 in Sacramento, CA, leaders from across state and local government and education will gather to learn more about how to transform public services to deliver for students, constituents, and communities. Will we see you there? Register now for the IMAGINE 2023 conference in Sacramento.

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Education Local Government Public Sector Public Service 130

Google Public Sector

OCTOBER 16, 2023

Bringing Google innovation to the public sector Imagine if the public sector brought this same “innovation” mindset to its employees by developing a relentless focus on the end-user experience. Learn how Gen AI can improve the future of citizen engagement and services by downloading the new 10 step guide by Google Public Sector.

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AWS Public Sector Blog

MARCH 31, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

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Outreach Public Sector Constituents Campaign 130

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. [We

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GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. For instance, when GSA helped USDA develop Farmers.gov , it created three personas : Fred, an experienced producer; Amelia, a beginning producer; and Bob, a loan officer.

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GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. The team cut the online prices $5.00

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GovLoop

SEPTEMBER 28, 2023

That means more professional development opportunities are on the horizon. October 18: Bridge the Divide and Increase Constituent Engagement The COVID-19 pandemic served as a wake-up call for government agencies, and now they are working diligently to bridge the digital divide between constituents and services.

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AWS Public Sector Blog

MARCH 15, 2023

Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. Plus, I announced new initiatives from AWS to support nonprofits in developing innovative solutions and scaling their impact with technology.

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GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

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AWS Public Sector Blog

NOVEMBER 23, 2022

This is changing the way we engage as a society. It’s essential to give your workforce time to train and develop their skills. From my time in government, I worked with incredible people who demonstrated initiative and took risks to deliver results for their constituents. Learn more.

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AWS Public Sector Blog

APRIL 27, 2023

Georgia DHS developed an iterative cloud strategy that would allow them to think big, start small, and scale fast. In addition, Sreeji recommends gaining an independent point of view, like engaging a third-party auditor early in the planning process.

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AWS Public Sector Blog

JULY 12, 2023

A system on a mission To fund local efforts to help those affected by homelessness, the US Department of Housing and Urban Development (HUD) grants roughly $3 billion annually to local projects combating homelessness. This earns service provider trust early and increases engagement during retraining.” The 2022 U.S.

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