AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

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GovLoop

JANUARY 3, 2025

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. For instance, when GSA helped USDA develop Farmers.gov , it created three personas : Fred, an experienced producer; Amelia, a beginning producer; and Bob, a loan officer.

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GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features. This article appeared in our guide, “ State and Local: Making an Impact.”

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Constituents Economic Development Local Government Government 97

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Download How GenAI is Transforming Public Sector Services in New York to find out how New York started their AI implementation journey. It's already making a difference today.

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Public Sector Constituents Strategic Planning Implementation 107

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

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Google Public Sector

OCTOBER 16, 2023

Bringing Google innovation to the public sector Imagine if the public sector brought this same “innovation” mindset to its employees by developing a relentless focus on the end-user experience. Learn how Gen AI can improve the future of citizen engagement and services by downloading the new 10 step guide by Google Public Sector.

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GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

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GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

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GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. And when governments truly need feedback on topics such as capital planning or local development, Xiao believes in public engagement and giving residents tools to weigh in.

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Engagement Constituents Social Media Leadership 59

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. [We

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AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Download the source code and extract locally: AWS Samples – AWS Serverless Deep Learning Suggestions. Amazon Rekogniton Developer Guide.

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AWS Public Sector Blog

JANUARY 31, 2024

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Download the transportation dataset to your local machine. Access to an Amazon SageMaker Canvas subscription. Access to an Amazon QuickSight subscription.

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Transportation Public Sector Accountability Implementation 195

GovLoop

JULY 6, 2023

Solving the ‘Blank Page’ Problem Automation tools such as AI-driven chatbots and low-code/no-code development might not be able (yet) to do all your work for you, but they can get you started, said Charlotte Lee, a GovLoop Featured Contributor and a Customer Experience (CX) and Innovation Strategy Executive at Granicus (GovLoop’s parent company).

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GovLoop

JUNE 12, 2024

NASCIO provided Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps. Here’s a look at recent developments. Data and Constituent Interaction Contact is everything. Cities such as Boston , Seattle , San Jose and New York have crafted policies and guidance concerning AI.

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GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

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Constituents Management Accountability Communications 65

GovLoop

AUGUST 22, 2022

Fostering data acumen is tied to the core mission of government agencies: serving constituents. Data literacy is professional development for people internally, but that professional development is in service of their communities,” said Sarah Nell-Rodriquez at Tableau, an analytics platform provider that helps people see and understand data.

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Government Constituents Sustainability Public Safety 59

Government Technology Insider

MAY 16, 2024

When state and local agencies dive into the world of application development, they’re not merely coding – they’re crafting constituent experiences. Low code training empowers employees without a background in development to help test and deploy applications while saving time and money.

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GovLoop

APRIL 22, 2024

GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.”

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GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That allowed the city to use multiple types of outreach to share updates with people as the project developed. This article appears in our “ Guide to Building Constituent Engagement.”

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Constituents Parks And Recreation Outreach Engagement 52

GovLoop

DECEMBER 29, 2022

Fragmented information gets in the way of a modern digital constituent experience. In the future, constituents will expect to interact with government largely online, in streamlined and automated processes. ” To read more about how agencies are anticipating future needs, download it here. There’s a lot more friction.”.

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Constituents Economic Development Local Government Security 59

GovLoop

JANUARY 30, 2024

Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. AppSec Testing During Development So how can agencies release new applications without creating new vulnerabilities? At the same time, they must protect their systems and processes.

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GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. To read more about how agencies are anticipating future needs, download it here. The Vision.

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GovLoop

NOVEMBER 15, 2023

But making executive ranks more representative of the constituents they serve will be difficult. For more insights from the C-suite, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite As Joelle Martinez, CEO of the Latino Leadership Institute, explained, “There are many zigzags.

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Leadership Constituents Accountability Development 52

GovLoop

JUNE 11, 2024

The concept of evidence-based policymaking — the idea that policies should be developed and refined based on hard data, not just hunches — can play a critical role in helping state and local agencies identify and mitigate systemic issues that undermine government’s ability to serve all constituents. The result?

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Public Health Constituents Nonprofit Local Government 52

Google Public Sector

JUNE 26, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Secure software development: We follow strict security practices when building and deploying AI models. Security is paramount for public sector organizations.

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GovLoop

JANUARY 12, 2024

Artificial intelligence and analytics are already transforming the way federal health agencies meet their missions and support constituents. But to truly realize their health care potential, AI systems must be developed responsibly and in ways that warrant people’s trust. Favorite

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Government Technology Insider

JUNE 13, 2024

Continuous learning programs may help agencies prepare staff to use AI solutions now and innovate with them as the technology develops. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.

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Local Government Government Constituents Implementation 52

AWS Public Sector Blog

MARCH 15, 2023

Plus, I announced new initiatives from AWS to support nonprofits in developing innovative solutions and scaling their impact with technology. Download the guidebook to discover more use cases and real-world examples of how to leverage the cloud with purpose. These were some of the top moments from IMAGINE: Nonprofit.

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GovLoop

APRIL 5, 2024

With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.” Seamless Technology Constituents want seamless, frictionless experiences, what Alboum described as, “let me go to one place, express what I need, and get everything I need.”

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Constituents Engagement Legislation Government Employee 59

GovLoop

APRIL 29, 2024

At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.

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Government Employee Constituents Leadership Security 59

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. It developed a central repository of resources that departments can use and tweak as appropriate to suit their needs. “We

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Google Public Sector

JUNE 25, 2024

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Download the report Google Cloud’s Product Vision for AI-Powered Security. Explore our thought leadership hub to explore innovative ideas for public service. Read the full story.

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Public Sector Leadership Operations Constituents 60

GovLoop

DECEMBER 18, 2023

For more tips on improving you employee experience, download it here: Get the guide Photo by Andrea Piacquadio on pexels.com Favorite Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We They design for it.”

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Public Sector Engagement Legislation Government Employee 59

GovLoop

AUGUST 26, 2024

To support outstanding constituent experiences, government agencies need cyber resiliency, the capacity to bounce back quickly in the face of setbacks. ” For more insight into innovative practice that improve the customer experience, download it here: Get the guide Photo by PhotoMIX Company at pexels.com Favorite

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Constituents Security Management Government Agency 52

GovLoop

MAY 18, 2023

You need to include accessibility as one of the principles you’re going to develop around.” Agencies need to develop their own internal expertise to deal with the more predictable accessibility issues in their work. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide Favorite

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Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 2, 2022

You need to include accessibility as one of the principles you’re going to develop around.”. Agencies need to develop their own internal expertise to deal with the more predictable accessibility issues in their work. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide. Favorite.

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Engagement Outreach Campaign Constituents 59

GovLoop

AUGUST 30, 2024

Working closely with each agency, GXG understands its transformation challenges, opportunities, and budget constraints, and develops strategy resulting in more successful constituent engagement. This personalized approach is “at the root of all that we do,” said Ainsbury.

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