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This March, we’re offering six free online training sessions, where you can dive further into topics like artificial intelligence, human-centered design, and cultivating curiousity on your team. Department of State Your Roadmap for Gov Transformation Agencies have a responsibility to transform to meet missions and constituent demands.
Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? PT to hear from government and industry experts about creative ways to boost customer engagement.
The playbook explores challenges and opportunities, drawing comparisons to similar roles, and emphasizes the importance of clear role definition, stakeholder engagement, and early project success. federal agencies navigating the evolving CAIO role¹. government workforce in responsible AI.
Data and direct engagement provide a window into what customers need, what their challenges are and how they can best be served. Buy-in : Engage upper leadership to develop a personal connection to—and interest in—the success of pilot programs. Evidence and end u sers : Fundamentally, the work of government is to serve the people.
They’ll cover topics such as employee and constituentengagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. Using her master’s degree in Adult Education, Amy has prepared trainings ranging from engaging the media and effective interviews to creating public service ambassadors.
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