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How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services

Google Public Sector

Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. This can help identify areas for improvement in the constituent experience. And this is just the beginning.

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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

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3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.

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Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

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Make Constituent Services More Accessible

GovLoop

Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public.

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AI in Action: How Counties Are Leading Innovation in Public Service

State Tech Magazine

As this technology continues to evolve, counties are increasingly implementing public-facing and internal applications, from translation services supporting constituent casework to tools that enhance wildfire monitoring, property assessment and infrastructure accessibility.

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Lessons From State and Local Experts

GovLoop

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. Make Sure Youre Improving Constituent Experiences Sometimes, internal improvements make things easier for agency employees. If youre going for a public audience, keep it simple.