AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 75

Constituents Local Government Public Sector Security 75

GovLoop

JULY 10, 2023

So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. If you don’t extend the experience, users might not continue to benefit from the service.

Constituents 98

Constituents Engagement Development Campaign 98

GCN

JUNE 28, 2024

A survey could help illuminate for policymakers which housing reforms are more popular than others with a swing group of voters.

Constituents 97

Constituents Housing Management 97

Google Public Sector

NOVEMBER 15, 2022

For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench. There may be scenarios where you want to extract additional fields or improve accuracy with your own documents. We now offer the ability to transfer learning or uptrain a pre-built model.

Constituents 91

Constituents Government Government Agency Public Sector 91

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

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Constituents Implementation Public Sector Operations 67

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

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Constituents Voting Local Government Government 52

GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

Constituents 52

Constituents Local Government Engagement Government 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

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Constituents Regulations Education Engagement 102

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

GCN

MARCH 15, 2024

The Supreme Court unanimously found in a pair of cases that whether a government official can block a constituent on their personal social media account hinges on if a post is a state action or is private conduct.

Social Media 127

Social Media Constituents Accountability Government 127

State Tech Magazine

JUNE 18, 2024

They’re modernizing business applications, all with an eye toward more robust and effective constituent services, as part of the city’s IT modernization plan. With strong support from city leadership, she and her team have kept that program on track, despite the disruption. STATETECH: You’re migrating to cloud,…

Constituents 138

Constituents Leadership 138

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. They might not know they need a liquor license for that. Improving the Employee Experience: GenAI can make government employees more efficient and productive.

Constituents 102

Constituents Government Employee Government Agency Security 102

NLC (National League of Cities)

SEPTEMBER 29, 2022

Last month Indigov, a leading constituent engagement solution and NLC Partner, met with Mayor Benjamin for a talk about constituent communication. Stephen Benjamin served the people of Columbia, SC as mayor for 12 years and has also worked as President of the U.S. Conference of Mayors and the African American Mayors Association.

Engagement 111

Engagement Constituents Communications 111

GCN

NOVEMBER 1, 2023

Supreme Court wrestled in two important cases over whether public officials acted improperly in blocking constituents on their personal social media accounts.

Social Media 119

Social Media Constituents Accountability Government 119

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

State Tech Magazine

SEPTEMBER 7, 2022

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. As state and local IT officials emerge from the difficult terrain of the past few years, they are looking forward with renewed optimism.

Local Government 133

Local Government Government Constituents Budgeting 133

State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

Local Government 120

Local Government Public Face Government Security 120

State Tech Magazine

JUNE 24, 2024

Critically, constituents expect citizen and business services to be available when they need them. However, those expectations are changing post-pandemic with the rapid advancement of technology and the relentless focus on user experiences from some of the most innovative companies in the world.

Government 117

Government Constituents Local Government 117

State Tech Magazine

JUNE 12, 2024

Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent. Forward-thinking organizations recognize the value of flexible work arrangements, not just as a temporary solution but also to drive lasting improvements in service delivery and employee engagement.

Constituents 113

Constituents Government Agency Engagement Security 113

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 103

Public Sector Translation Constituents Local Government 103

State Tech Magazine

MAY 25, 2023

Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents. From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces.

Local Government 122

Local Government Government Constituents 122

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

GovPilot

OCTOBER 5, 2023

No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere. This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits.

Local Government 98

Local Government Laws Constituents Government 98

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 108

Constituents Translation Government Employee Government 108

GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

Constituents 52

Constituents Government Local Government Operations 52

American City & Country

OCTOBER 18, 2024

Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. If there is a star on your staff, who goes above and beyond to serve their constituents, nominate them.

Parks And Recreation 96

Parks And Recreation Constituents Public Transportation Public Safety 96

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

NLC (National League of Cities)

DECEMBER 23, 2022

Social media has allowed local leaders to communicate with their constituents as quickly as possible, which in extreme weather situations, can be life-saving. Every month seems to bring an extreme weather event, and it will only continue with climate change.

Social Media 104

Social Media Constituents Communications 104

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Generative AI empowers agencies with an always-on AI collaborator, helping workers be more collaborative, creative, and productive.

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Public Sector Security Constituents Transportation 104

GovPilot

NOVEMBER 25, 2024

The holiday season often brings joy, warmth, and celebration, but it can also be a challenging time for families facing financial difficulties.

Constituents 52

Constituents Engagement Government 52

GCN

OCTOBER 13, 2022

Efforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.

Constituents 94

Constituents Government 94

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

NLC (National League of Cities)

OCTOBER 10, 2023

As we conclude the month-long observance of Hispanic Heritage Month, we wrapped up our blog series by inviting members of NLC’s Hispanic Elected Local Officials (HELO) constituency group to call out their role models and highlight any exciting events occurring in their community to commemorate this significant month.

Constituents 98

Constituents 98

NLC (National League of Cities)

OCTOBER 6, 2023

For the first time in 30 years, NLC launched a new Constituency Group at its Congressional City Conference in Washington, DC. In March 2023, Local Indigenous Leaders joined NLC’s five other constituency groups […] Source

Constituents 81

Constituents 81

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96