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Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

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Building Civic Trust Through Civic Tech

GovLoop

A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

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AWS commits additional $20M to tackle health equity disparities through cloud technology

AWS Public Sector Blog

We’ve seen participants in the Health Equity Initiative create incredible solutions that effectively address the equity gaps in accessing quality health services. The company sends out more than 20,000 messages a month over the AWS Cloud to help patients adhere to medical regimens and better communicate with their medical providers.

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CX Innovation: Reminder Text Messages Make a Difference

GovLoop

For people who rely on social services benefits — e.g., the Supplemental Nutrition Assistance Program (SNAP); SNAP for Women, Infants & Children (WIC); Temporary Assistance for Needy Families (TANF); and Medicaid — reminders about appointments and deadlines aren’t just a convenience.

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UC Davis, VALID AI and Google Cloud collaborate to overcome SDOH Challenges with generative AI

Google Public Sector

Visibility into housing information would allow providers to partner with social services to offer targeted support such as emergency housing, rental support, and/or permanent housing. Housing : A patient’s housing status - either without housing or inconsistent housing (housing insecure) - ,can impact health outcomes significantly.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers.

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Modernize Without Losing Your Legacy

GovLoop

“Digitizing services that governments provide can be a time and efficiency improvement,” said Chris Oskuie, Vice President, State and Local Government and Education at Software AG Government Solutions, which provides platform integration software and services. And it can show results in a matter of weeks.