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Making public services more accessible with AI-powered translations from Google Cloud

Google Public Sector

Star Trek has the universal translator. Without the need for telepathy or sci-fi, we use AI-powered translation technology. With smart translations, done almost in real-time, we’ve created a new, more agile way of communicating. Fairness and respect take center stage in our vision of communication.

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How one council used machine learning to cut translation costs by 99.6%

AWS Public Sector Blog

Our public services need to find creative ways to deliver services differently and more efficiently so we meet our communities’ changing needs, while always protecting the people who rely on these services. Watch now: How Swindon Council used machine learning to cut translation costs by 99.6%

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City of San Jose ensures critical services reach community using AI translation

Google Public Sector

In order to truly serve our diverse communities, we recognized language translation services would be required to offer truly equitable services to everyone. It had poor accuracy and did not meet our needs to provide all citizens with coherent services. Our primary targets were Spanish and Vietnamese translations.

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Building trust in government: A data-driven imperative

Partnership for Public Service

At a time when our democracy faces serious threats, partisanship is on the rise and public faith in federal institutions is low , the Partnership for Public Service and the Data Foundation share a mutual dedication to the important task of building trust in government.

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How AI can make public sector services more inclusive and accessible

Open Access Government - Technology News

AI has huge potential to address these challenges by improving user experiences, supporting inclusive working methods, and building better public services. It can help the public sector become more accessible and better cater to individuals with diverse disabilities. But how can this be achieved?

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Dearborn transforms its digital services, becoming a model for American cities

Google Public Sector

The city website and documents will be translation enabled by Translation Hub and Document AI , which will help expand the reach and delivery of vital government information and services.

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Connecting the dots between the customer experience and trust in government

Partnership for Public Service

Recent polling by the Partnership for Public Service shows that positive experiences with federal services may help drive trust in government but that negative experiences appear to affect trust more strongly. Customer experience and trust Yet these positive experiences do not always translate to more trust.