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The findings show public sector leaders are excited to adopt generative AI technology, but they feel they need a trusted partner to help them explore its full potential. Read more: Imagination and innovation: Generative AI in the Public Sector The Future of Governance: Generative AI and the Public Sector
We are proud to announce the winners of the Annual NextGen PublicService Awards for superior publicservice and achievement. The awards recognize deserving individuals selected from the publicservicecommunity for their intelligence, exuberance and dedication to improving and invigorating government.
12, the Partnership for PublicService hosted the final 2024 convening of the Federal Communicators Series. During the meeting, federal public affairs officers offered three main recommendations for communications leaders in government to effectively lead their teams through transitions in agency leadership.
Our PublicService Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior. Doing so requires publicservice leaders to demonstrate self-awareness and build and manage relationships effectively.
This is PublicService Recognition Week, May 7-13, 2023! During the first full week of May each year since 1985 in the United States, we honor the people who serve our nation as federal, state, county, local and tribal government employees as a part of PublicService Recognition Week (PSRW). PraiseYourCoworkers
During PublicService Recognition Week 2024, the Partnership for PublicService shined a spotlight on dedicated individuals who work behind the scenes to serve their communities and country. Visit our website to learn more about PublicService Recognition Week 2024.
For high-level federal communicators, the ability to understand and use data to communicate effectively is not just beneficial—it’s essential. Federal communicators play a vital role in delivering accurate and meaningful information to the public, stakeholders and decision-makers.
You Cant Ignore Generational Preferences Scot Barker, Chief Innovation Officer for Burlington, Vermont, observed that most members of Gen Z arent going to city hall to request publicservices. She encouraged data communicators to know their audiences and what they can naturally understand and interpret. Keep it straightforward.
I’ve been a writer and editor covering the public sector for more than 30 years, and I’ve never ceased to be amazed by the spirit of publicservice that prevails at every level of government, from one administration to the next. But they stay in this community because they care about their work.
We faced a common challenge for public sector organizations: How to hire, train, and retain people with the skills to make better digital services. Clearly communicate the impact and value of public sector work We took time to hone our message for digital roles. Visit the AWS Institute
One of the key themes emphasized throughout the event was the role that effective communication plays in shaping trust and building relationships between federal institutions and the people they serve. Use the trust triangle of authenticity, logic, and empathy to guide effective communication. Here are three main takeaways: 1.
To productively move forward, it is important to incorporate self-awareness and engage others, competencies included in the Partnership for PublicService’sPublicService Leadership Model. .” Change can feel overwhelming. Try to notice this token at work every day, first thing in the morning.
10, the Partnership for PublicService and Syracuse University’s Institute for Democracy, Journalism and Citizenship hosted an event that explored new Partnership research on young adults’ perceptions of the federal government. Below are three key takeaways from the discussion.
Recently, the Partnership for PublicService has applied a more inclusive and participatory approach to the way it measures the employee experience. In making this shift, the Partnership learned five key elements to developing employee experience evaluations that reflect the views and perspectives of staff and leadership across the organization.
In the fall of 2024, the Partnership for PublicService and Deloitte & Touche LLP hosted an event to discuss strategies for addressing these challenges, drawing on research from the Partnerships Center for Presidential Transition . Effective communication of risk information at the right time and in the right place is critical.
It’s critical for anyone invested in the future of publicservice. This assistant could draft policies, answer public inquiries, and create reports in seconds. Community engagement – Engage with citizens to gather feedback on AI-enhanced services and foster a transparent dialogue about AI’s role in publicservice.
State Department’s Coordinator for International Communications and Information Policy, Ambassador Stephen Lang; the British Embassy’s Deputy Head of Mission, James Roscoe, MVO; and the Italian Embassy’s Deputy Chief of Mission, Alessandro Gonzalez. Dobriansky, G7 partners discussed ways to align AI governance strategies.
However, this should be considered in the transformative promise it holds for publicservice agencies, with current uses empowering call centres with more information and improved assistance capabilities. AI-generated recommendations for services and queries regarding assistance programs can enhance government customer experience.
Jonty Fletcher, Marketing Manager at Synertec Ltd , focuses on the benefits and challenges of adopting multi-channel communications Multi-channel communications are something that people need to think about. The question is, which method works best in communicating to the recipient? What are multi-channel communications?
AI changes the game for publicservices More recently, councils have been adopting machine learning (ML) and exploring artificial intelligence (AI) to improve and streamline how services are delivered. Communicate well: ensure stakeholders know how their data is being used and for what purpose.
The impact of these challenges becomes particularly acute in mission-critical areas like emergency communications. The Emergency Services Mobile Communications Programme (ESMCP) across England, Scotland and Wales is one such example.
In the second event of our 2024 Federal Communications Series , Phil Dufresne, senior editor at Axios HQ, delivered a one-hour workshop on how federal communicators can incorporate Smart Brevity into their content. Communication in government is key. Why Smart Brevity? Simple words and phrases have more impact than complex ones.
Capacity building and training Governments provide training programs, educational resources, hackathons, labs, incubators, and test beds to build digital literacy and technical skills among public sector employees, businesses, and citizens.
2, the Partnership for PublicService held a virtual workshop to help federal communications professionals learn how to strategically frame government success stories. He stressed the need to establish a specific goal of what you want your audience to do, and know and feel from the message you are communicating. “We
In December, the Partnership for PublicService hosted a virtual event with Jason Love, a program analyst and award coordinator at the Department of Health and Human Services, to share how federal communicators can shape positive narratives about government and amplify agency success stories.
The NextGen PublicService Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. NextGen PublicService Award Categories Manager of the Year: This category recognizes a manager or supervisor who goes above and beyond for their team and individual contributors.
Donna Garland, chair of the Partnership’s PAO Roundtable; deputy associate administrator for communication and marketing, General Services Administration. In a recent interview, Garland talked about her work in federal communications, why she joined the roundtable and what she has learned as a result.
Securing critical digital assets is vital to continue delivering key publicservices in a crisis, as citizens depend on many of these services more than ever in austere conditions. Moving digital assets to the cloud is one of the first steps governments can take to secure their publicservices against large-scale disruptions.
The Partnership strives to change that perception by telling stories about the power of publicservice , working to rebuild trust in government and inspiring a new generation of public servants. We recently asked a group of federal employees to share one thing they wanted the public to know about publicservice.
Federal agencies are increasingly adopting innovative methods, like agile , that prioritize iteration and user experience to transform digital service delivery and better serve the American public. Communication. Communicate clearly that progress takes time. Employee Engagement.
15, the Partnership for PublicService hosted its annual office holiday party in Washington, D.C. Heather Gunter , a manager for the PublicService Leadership Institute team, made Gluten-Free Oatmeal Teff Chocolate Chip Cookies. A main highlight of the festivities was the ‘Great Partnership Bake-Off’ competition.
AI has huge potential to address these challenges by improving user experiences, supporting inclusive working methods, and building better publicservices. It can help the public sector become more accessible and better cater to individuals with diverse disabilities. But how can this be achieved?
In today’s rapidly changing world, embracing continuous learning is more important than ever for federal employees, who play a crucial role in serving the public and implementing government policies. The post The power of continuous learning for federal employees appeared first on Partnership for PublicService.
Heyman Service to America Medals ® are one opportunity to recognize outstanding work, but agencies should establish their own recognition programs and participate in events like PublicService Recognition Week. Agencies like SBA are taking meaningful steps to make the performance management process work better for everyone.
These practices draw from “The Speed of Trust” and connect closely with the values and competencies of our PublicService Leadership Model. Learn more about the offerings and resources from our PublicService Leadership Institute , a central source of programs, policies and perspectives related to leading in government.
And more than three billion users already rely on Google Workspace, which means that they’re familiar tools and require little training or extended ramp-up time for Army personnel—ultimately helping Soldiers and employees communicate better and more securely than ever before. public sector organizations.
Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters. Amazon EKS and Amazon ECS services enable the rapid deployment of such critical applications.
Note: the editors of this book believe in compassion-based care, mentorship, and communication at all levels. We understand the stress and anxiety involved in submitting items for review and publication, and strive to ensure transparency, respect, and support to all who submit.
When they buy technology, cities and counties will often face multiple issues, says Dean Cunningham , segment development manager, Public Safety at Axis Communications , a company that produces network cameras, access control systems, network audio devices and other IP networking solutions for physical security and video surveillance applications.
The Partnership for PublicService released an in-depth profile of customer experience and satisfaction with the TSA. The analysis also took a look at how TSA has attempted to improve equitable service delivery to its customers. Improvements made by the TSA.
Federal Communications Commission CIO Francisco Salguero reflects on his time in office as he departs for industry. Salguero discusses the impact of technology on various regulatory and modernization programs for things like improving broadband access to underserved communities and improving digital services.
Our publicservices need to find creative ways to deliver services differently and more efficiently so we meet our communities’ changing needs, while always protecting the people who rely on these services. The United Kingdom (UK) has a strong track record of impactful innovation.
Embracing a tech-forward approach After identifying its specific needs, the HR team evaluated and chose a public sector-specific software system that could accommodate these nuances and simplify its performance management processes.
FedHeads Robert Shea and co-host Partnership for PublicService's Loren DeJonge Schulman grilled C-SPAN Communications Director Howard Mortman about how C-SPAN cameras got to the House floor and whether they'll remain. Listen and enjoy! Did you see the House Speaker vote on C-SPAN? Listen and enjoy!
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