Remove Communications Remove Public Sector Remove Translation
article thumbnail

Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. Every touchpoint is an opportunity for the public sector to give their consumers an experience tailored to their preferences and needs.

article thumbnail

Google Public Sector achieves Top Secret and Secret cloud authorization

Google Public Sector

Google Public Sector is dedicated to empowering digital transformation across the public sector. Intelligence Community, and Top Secret missions for the Department of Defense (DoD). Technology with security at its core Public Sector customers require the highest level of assurances for data protection.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Transforming public sector communication with phone-based voice AI

Open Access Government - Technology News

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

article thumbnail

February 2024 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Many apologies for any inconvenience.

article thumbnail

Dallas County provides critical language services with Google Public Sector

Google Public Sector

Realizing that the services they offered were not easily accessible to everyone in the community, Dallas County set out to create more language-inclusive systems. They worked with Google Public Sector to create two language-support programs to promote equitable access to services across the county.

article thumbnail

How AI can make public sector services more inclusive and accessible

Open Access Government - Technology News

AI is set to transform the public sector to be more inclusive and accessible, creating new ways to remove barriers for people with disabilities Bu the scale of the challenge is significant. It can help the public sector become more accessible and better cater to individuals with diverse disabilities.

article thumbnail

How one council used machine learning to cut translation costs by 99.6%

AWS Public Sector Blog

The success of a recent translation project that harnesses the power of artificial intelligence (AI) and cloud services is a prime example of this. Watch now: How Swindon Council used machine learning to cut translation costs by 99.6% All that has changed dramatically since building Translate, a machine translation application.