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AN OPEN LETTER TO ELECTED OFFICIALS

Barrett & Greene

But most citizens don’t have access to that because it’s not communicated to them. As Marc Holzer, a well-known academic and a pioneer in the field of performance management, told us some months ago, “We have a lot of data out there and a lot of performance measures. And in many cases, it’s deliberately hidden.”

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TRANSPARENCY AND TRUST

Barrett & Greene

As Marc Holzer, a well-known academic and author of Rethinking Public Administration , says, “We have a lot of data out there and a lot of performance measures. But most citizens don’t have access to that because it’s not communicated to them. That’s a big mistake. People mistrust what they don’t understand.