AWS Public Sector Blog

FEBRUARY 10, 2023

During the COVID-19 public health emergency, a continuous coverage requirement was put in place for Medicaid beneficiaries, meaning millions were automatically reenrolled in healthcare coverage without needing to renew eligibility. An example of the reporting dashboard in QuickSight showing metrics on engagement and response rates.

Outreach 52

Outreach Public Sector Campaign Engagement 52

AWS Public Sector Blog

MARCH 6, 2023

Local public health departments must notify public health agencies, like state health departments or the Centers for Disease Control and Prevention (CDC), of reportable conditions. This data is then transmitted to the public health agency for compliance with reporting requirements.

Public Health 52

Public Health Public Sector Local Government Accountability 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 52

Campaign Outreach Public Sector Constituents 52

AWS Public Sector Blog

MARCH 31, 2023

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.

Outreach 52

Outreach Public Sector Constituents Campaign 52

AWS Public Sector Blog

NOVEMBER 3, 2023

The issue of document access and related administrative burdens is so ubiquitous that public health researchers have published papers about the detrimental impact a lack of identification has on those experiencing homelessness. HOPICS was founded by Mike Neely 35 years ago , when he was a homeless veteran sleeping on Skid Row.

Public Sector 119

Public Sector Housing Outreach Security 119

GovLoop

DECEMBER 22, 2022

I have to understand how our sheriff’s office operates and what their unique constraints and requirements are vs. that of the court vs. that of animal care and control vs. that of public health,” he said. Technology always gets a spotlight,” but communication is just as important.

Elected Officials 52

Elected Officials Communications Outreach Public Health 52

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 78

Campaign Local Government Outreach Implementation 78