article thumbnail

State and Local Agencies Improve Child Services Intake and Outreach Communications

State Tech Magazine

When the Los Angeles County Department of Children and Family Services (DCFS) sought to modernize its contact center, IT leaders took the opportunity to shift from an on-premises infrastructure to a cloud-based one. “We

Outreach 107
article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Achieving True Communications Interoperability Across Networks, Devices, Platforms and Applications

Eric Holdeman's Disaster Zone Podcast

The need to achieve communications interoperability has haunted public agencies for years. The terrorist attacks of 9/11/2001 highlighted the need to improve the ability for public agencies from different jurisdictions to communicate with one another. to come together to jointly work on the issue of communications interoperability.

article thumbnail

Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

article thumbnail

On the Heels of the Road to Success Bus Tour, ED and FCC Highlight the Affordable Connectivity Program (ACP) in North Carolina

Homeroom

By: Lauren Mendoza, Deputy Assistant Secretary for State and Local Outreach, Office of Communication and Outreach Recently, representatives of the Department of Education (ED) and the Federal Communications Commission (FCC) visited Charlotte and Durham, North Carolina for conversations on partnerships between schools and community-based organizations (..)

article thumbnail

The Importance of Academic Advising in Higher Education

Homeroom

Department of Education, Office of Communication and Outreach “The main function of an academic advisor is to bring holistic support to students as they navigate their higher education to post grad journey.” By: Kaitlin Thach, Intern, U.S.

Education 140
article thumbnail

How the Federal Government Can Improve Its Response to Ransomware Attacks

FedTech Magazine

A new report from the Government Accountability Office (GAO) outlines three areas where the federal government could improve this assistance: Interagency coordination Awareness, outreach and communication Coordination with schools The GAO reports that ransomware attacks are actually on the rise among organizations of all sizes.