zencity

FEBRUARY 28, 2025

State and local governments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source

Outreach 52

Outreach Local Government Government Public Sector 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130

Campaign Outreach Public Sector Constituents 130

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

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Outreach Engagement Constituents Campaign 52

Homeroom

OCTOBER 4, 2022

By: Lauren Mendoza, Deputy Assistant Secretary for State and Local Outreach, Office of Communication and Outreach Recently, representatives of the Department of Education (ED) and the Federal Communications Commission (FCC) visited Charlotte and Durham, North Carolina for conversations on partnerships between schools and community-based organizations (..)

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Outreach Communications Implementation Education 95

AWS Public Sector Blog

MARCH 21, 2023

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

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Outreach Public Sector Constituents Campaign 130

Homeroom

JULY 13, 2022

By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.

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Outreach Engagement Education Communications 98

FedTech Magazine

DECEMBER 14, 2022

A new report from the Government Accountability Office (GAO) outlines three areas where the federal government could improve this assistance: Interagency coordination Awareness, outreach and communication Coordination with schools The GAO reports that ransomware attacks are actually on the rise among organizations of all sizes.

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Coordinator Outreach Government Accountability 98

Eric Holdeman's Disaster Zone Podcast

FEBRUARY 9, 2021

The need to achieve communications interoperability has haunted public agencies for years. The terrorist attacks of 9/11/2001 highlighted the need to improve the ability for public agencies from different jurisdictions to communicate with one another. to come together to jointly work on the issue of communications interoperability.

Communications 52

Communications Public Safety Outreach Public Sector 52

AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

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Campaign Local Government Outreach Implementation 195

A Library Writer's Blog

MARCH 27, 2025

Best wishes, Bernie Bernie Folan Communications, Engagement and Outreach Manager, OASPA OASPA, Open Access Scholarly Publishing Association bernie.folan@oaspa.org All proposals should be submitted by April 16, 2025 via this form which asks for a brief description (up to a strict maximum count of 250 words) of your proposal.

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Outreach Communications Engagement Management 40

A Library Writer's Blog

FEBRUARY 24, 2025

We invite scholars, librarians, historians, and researchers from various disciplines to present their research at the 2025 LHRT Research Forum, which will focus on how libraries in unexpected places serve communities, preserve history, and expand access to knowledge. Rural and mobile libraries that reach remote and underserved populations.

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Outreach Housing Communications Development 40

AWS Public Sector Blog

SEPTEMBER 8, 2022

From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. Communicate efficiently and effectively. Finally, leverage your unified data to streamline communication with donors.

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Fundraising Nonprofit Public Sector Communications 130

Super Library Marketing

MARCH 27, 2023

You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. I knew that I needed to learn more about the process so that I could encourage libraries to add communication initiatives to their strategic plans. Of course, they are all library marketing questions.

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Social Media Strategic Planning Communications Outreach 133

DH Leonard Consulting & Grant Writing Services

OCTOBER 1, 2022

Communicate outside the grant cycle with foundations new to your organization and those who are steady supporters. I know it can be challenging to get outcomes data, solve the mystery of the missing receipt, and juggle deadlines, but clear, prompt communication can go a long way to building trust and securing future grants.

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Social Media Fundraising Grant Writer Communications 105

A Library Writer's Blog

JUNE 29, 2022

Interested in presenting at the 9th annual Library Marketing and Communications Conference November 2-3 in Indianapolis, IN? We want you to share your knowledge on the tried and true, the latest trends, and the best practices in marketing and communications. Library Marketing and Communications Group 1190 Meramec Station Rd.,

Communications 40

Communications Social Media Media Relations Advocacy 40

Super Library Marketing

FEBRUARY 19, 2024

The Communities track is marketing and outreach-focused. Guru Conference Virtual event, October 16-17, 2024 Price : Free A favorite of my team at NoveList , I’m thrilled that the date doesn’t conflict with the Library Marketing and Communications conference this year.

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Social Media Fundraising Outreach Communications 105

Super Library Marketing

AUGUST 7, 2023

Meghan now works as the Outreach and Reference librarian for The University of the District of Columbia. In the end, all the outreach I do comes down to one simple message – we are the place you can come to get help. Instead, I see our outreach as relationship building. So, we work on equity and consistency in our service.

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Social Media Outreach Communications 97

Princeton Public Library

FEBRUARY 16, 2021

To extend our community outreach, the library partners with the many municipal, non-profit, and business organizations that make Princeton such an extraordinary town. This month, we spoke with Charlotte Collins, associate director and Gwen McNamara, communications specialist at the John H.Pace, Jr.

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Engagement Outreach Communications 52

Social Pinpoint

AUGUST 29, 2023

So, how should you be using AI in your community engagement initiatives? Personalized Content and Communication AI can analyze vast amounts of data to understand individual community members’ preferences and interests.

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Community Engagement Engagement Social Media Translation 98

Eric Holdeman's Disaster Zone Podcast

JUNE 8, 2021

Bill Steele, Director of Communications and Outreach at University of Washington, Pacific Northwest Seismic Network is interviewed. Bill Steele, Director of Communications and Outreach at University of Washington, Pacific Northwest Seismic Network is interviewed.

Outreach 52

Outreach Communications Security Management 52

Super Library Marketing

NOVEMBER 7, 2022

This was the first-ever pre-conference workshop for the Library Marketing and Communications Conference , which returned in all its in-person glory. We must make print collateral, send emails, schedule social media posts, attend meetings, make press releases, do outreach events, and then attend more meetings. We are all doing too much.

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Social Media Press Release Communications Strategic Planning 98

Super Library Marketing

SEPTEMBER 16, 2024

It offers a professional means for sharing information with elected officials, community partners, and a myriad of other groups and individuals with whom we all come in contact. This is really such an important part of any public relations/communication efforts. Factor in how you will measure your outcomes. What is the ROI?

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Elected Officials Social Media Outreach Communications 105

Super Library Marketing

JUNE 10, 2024

When looking for communication solutions for a niche audience, bring everyone to the table,” advises Claudine. For myself and my team, it is incredibly helpful to understand what is trying to be communicated, to whom, and why. The collaboration involved in Beyond Books is key to its success. I’m always inspired by what they are doing!”

Social Media 103

Social Media Elected Officials Campaign Advocacy 103

Partnership for Public Service

MAY 16, 2024

In her role, she has been providing policy, operations, strategic communications and outreach support to the GSA’s regional administrators on the West Coast and in the Washington, D.C.,

Public Service 75

Public Service Local Government Nonprofit Outreach 75

GovLoop

DECEMBER 9, 2022

For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Besides being inefficient, this made it difficult for the city to coordinate communications across departments. The new department’s name reflects the idea that engagement is as important as communications itself, Reed said.

Constituents 59

Constituents Social Media Communications Engagement 59

GovLoop

DECEMBER 6, 2022

Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. We provided quicker turnaround times. [We

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

Super Library Marketing

MAY 8, 2023

Photo courtesy Cincinnati and Hamilton County Public Library In my freshman year of college, a woman came to my Intro to Communications class to talk about the future of the Internet. She told us that someday, the internet would keep track of our previous searches and purchases.

Social Media 98

Social Media Outreach Communications Campaign 98

Super Library Marketing

DECEMBER 19, 2022

So, use your Twitter account to share news about your branches, like renovations, changes in service, new resources added to your website, additions to your staff, and appearances at outreach events or community meetings. Don’t use all the hashtags from your list in every Tweet.

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Social Media Accountability Outreach Communications 135

A Library Writer's Blog

JANUARY 17, 2023

Chapters should include planning for change and effective communication with faculty; some questions for inspiration might consist of: Have you ever experienced telling your faculty about discontinuing services due to budgetary restrictions?

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Outreach Education Communications Development 75

GovLoop

MAY 12, 2023

Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide Favorite

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 2, 2023

If you’re a communications professional, for example, you could help a local soup kitchen with their outreach or create promotional materials for a blood drive. Assisting a colleague when they’re feeling overwhelmed or checking in on a friend or loved one can be a meaningful way to pay it forward in the New Year. Share Your Expertise.

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Outreach Accountability Communications 59

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

AccessE11

SEPTEMBER 6, 2023

Another standout feature of a robust case management system is automated communication. Furthermore, citizen outreach can be integrated into the system to periodically update the community about new initiatives, upcoming events, or important announcements. Discover how you can do the same in your municipality.

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Local Government Outreach Engagement Voting 52