AWS Public Sector Blog

MARCH 8, 2024

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. By migrating to APEX, Guernsey County managed to eliminate hardware costs and consolidate various operating expenses.

Public Safety 182

Public Safety Communications Public Sector Security 182

Google Public Sector

JULY 7, 2023

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.

Public Sector 113

Public Sector Translation Constituents Local Government 113

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

Google Public Sector

JULY 17, 2024

In harsh, disconnected, or mobile environments like disaster zones, remote research stations, or long-haul trucking operations, organizations face significant challenges in providing computing capabilities. Weighing approximately 100lbs, it's human-portable, making it easy to transport and deploy in various locations.

Translation 98

Translation Disaster Response Transportation Coordinator 98

AWS Public Sector Blog

OCTOBER 16, 2024

Like many healthcare providers, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust , which manages two major hospitals and serves a population of more than one million, has operated with legacy technology that relies heavily on phone calls and manual processes for contacting patients.

Communications 162

Communications Engagement Operations Campaign 162

AWS Public Sector Blog

MAY 17, 2023

Enable your organization to scale the planning efforts and push the vision and top-down goals towards the operational leaders. It is better to have the power to effectively communicate and measure your progress within the whole organization than to have a detailed plan that only fits a part of the organization.

Government 221

Government Public Sector Public Service Operations 221

Google Public Sector

MARCH 4, 2021

In order to truly serve our diverse communities, we recognized language translation services would be required to offer truly equitable services to everyone. After looking at many other options, we decided to partner with SpringML and Google Cloud to leverage the AutoML Translation with other technologies such as our virtual agent.

Translation 52

Translation Community Engagement Management Public Service 52

Google Public Sector

APRIL 9, 2024

Examples of Top Secret and Secret data include government personnel records, information around pending cyber threats, geospatial data used for maps, language translation in support of humanitarian efforts, and more. Operate in a secure, air-gapped environment to ensure the safety of sensitive data with robust security measures.

Public Sector 125

Public Sector Security Translation Government Agency 125

AWS Public Sector Blog

OCTOBER 25, 2024

As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs.

Security 182

Security Implementation Management Accountability 182

Google Public Sector

DECEMBER 14, 2022

The first was around ineffective collaboration and communication channels. Before deploying Google Workspace, a Navy officer in Japan would need to be on-base to communicate over a secure connection, and calls were typically late at night given the time difference. The workforce in the SRF-JRMC facility had two unique challenges.

Public Sector 93

Public Sector Communications Translation Security 93

AWS Public Sector Blog

MARCH 1, 2024

On April 12, 2023, Amazon Web Services (AWS) announced the general availability of Wideband Digital Intermediate Frequency (DigIF) for satellite operators using Software Defined Radios (SDRs) with AWS Ground Station. Security aspects of agent operations Security is job zero at AWS.

Security 195

Security Management Operations Accountability 195

AWS Public Sector Blog

NOVEMBER 16, 2022

Despite the central role of tax agencies in supporting state economies and local communities, many are challenged with legacy systems that lack flexibility and functionality. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

Public Sector 147

Public Sector Local Government Supervision Operations 147

Open Access Government - Technology News

DECEMBER 19, 2023

It has been found to alleviate strain on health systems, giving people the opportunity to communicate with their care providers more easily than ever. For people living with chronic conditions, this can translate to enormous cost and time savings. International License.

Development 119

Development Translation Legislation Communications 119

Google Public Sector

MARCH 3, 2023

Moving forward, residents will be able to operate and process critical requests faster and online - such as applying for permits and licenses. The city website and documents will be translation enabled by Translation Hub and Document AI , which will help expand the reach and delivery of vital government information and services.

Public Sector 102

Public Sector Translation Security Operations 102

AWS Public Sector Blog

OCTOBER 19, 2023

Federal customers are often challenged by integrating data across multiple systems and providing federated access to authenticated users operating across multiple organizations. Radiant Logic can transform and translate identity data to meet each querying system’s requirements.

Security 195

Security Public Sector Translation Implementation 195

AWS Public Sector Blog

OCTOBER 21, 2024

This can further improve scalability, reduce operational overhead, and allow the system to automatically scale up or down based on demand. Improving efficiency through cloud-managed services Transitioning to microservices can also reduce operations and maintenance through the use of managed services at Amazon Web Services (AWS).

Management 162

Management Operations Accountability Translation 162

AWS Public Sector Blog

JULY 25, 2022

In addition to keeping track of items and effectively communicating with stakeholders, the Port in recent times has had to contend with shipping delays and other supply chain issues exacerbated by the pandemic. The Port is driving its mission forward and delivering pioneering innovation for state and local government, with the help of AWS.

Public Sector 130

Public Sector Local Government Security Transportation 130

GovLoop

FEBRUARY 20, 2024

A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

Constituents 81

Constituents Urban Planning Communications Translation 81

Open Access Government - Technology News

JUNE 6, 2024

Here Jess O’Dwyer, General Manager for Europe, Pocketalk , explores how healthcare in Ireland should inform the NHS Beyond a mere infusion of funds, the NHS Productivity Plan represents a strategic initiative to modernise the entire NHS operation. It aims to position the NHS as the largest digitally integrated healthcare system globally.

Translation 59

Translation Communications Operations Management 59

Open Access Government - Technology News

JUNE 4, 2024

These promise to revolutionise care by enabling real-time health monitoring, automating clinical operations, and enhancing the management of hospital resources. IoT is also now instrumental in transforming hospital operations. This means more precise and efficient care, reduced human errors and lower operational costs.

Security 81

Security Operations Communications Management 81

Google Public Sector

AUGUST 29, 2023

AFRL , employing 13,000 individuals including on-site contractors, civilians, and military personnel, requires smooth coordination and communication. In the past, research and communications were hampered by bureaucracy, outdated IT systems, and sluggish data transfers.

Education 98

Education Government Public Sector Constituents 98

Open Access Government - Technology News

DECEMBER 9, 2022

Managing VR and AR devices requires keeping the operating system, firmware, and applications up-to-date. This ensures that devices and the IT admin console can connect and communicate on demand. The ideal VR MDM software should be able to seamlessly manage VR and AR devices running on different operating systems.

Laws 105

Laws Management Security Translation 105

CarahCast

AUGUST 11, 2022

With the constant change in technology and the rising cyber threats, government organizations struggle to understand and translate cyber risks into the context of risk. With the constant change in technology and the rising cyber threats, government organizations struggle to understand and translate cyber risks into the context of risk.

Translation 40

Translation Communications Security Operations 40

AWS Public Sector Blog

MARCH 6, 2023

The Lambda function’s call to Amazon Textract is made asynchronously so that Lambda does not have to wait until the result of the operation to complete processing. The response to the asynchronous operation is a job identifier (JobId). Find the details of the VPC you created in the VPC dashboard under Your VPCs.

Public Health 130

Public Health Public Sector Local Government Accountability 130

AWS Public Sector Blog

MARCH 31, 2023

This translates to an average cost of $6.75 Amazon Pinpoint, an omni-channel communications service, can help in this scenario. It is estimated that returned mail costs $25 per piece. The average Medicaid enrollment for states is 1.8 million , and state Medicaid agencies estimate that 15% of letters sent are returned.

Outreach 130

Outreach Public Sector Constituents Campaign 130

Google Public Sector

JULY 7, 2023

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.

Public Sector 40

Public Sector Translation Constituents Local Government 40

Microsoft Public Sector

SEPTEMBER 20, 2022

Go right to the GCC Teams Feature Communications Guide. We are introducing three new SharePoint team site templates dedicated to helping you create sites for your IT helpdesk, crisis communication team, and new employee onboarding team. MC420049 — Live Translated Captions in Meetings and Calls. Message Center Highlights.

Public Sector 98

Public Sector Communications Management Translation 98

GovLoop

OCTOBER 19, 2022

Simply this: A culture that values innovation seeks solutions for smarter ways to work, and along with that are tools that can accelerate collaboration, communication and transparency. Rationale: Education is good for employee retention and great for operations. Spend on: 1.

Security 52

Security Development Translation Operations 52

Community and Economic Development Program of UNC

JULY 3, 2024

Despite having some overlapping and complementary goals, economic development and workforce development tend to operate in their respective silos. It also means encouraging more communication and deeper ties between the two practices to identify opportunities and challenges.

Economic Development 61

Economic Development Development Cultivation Engagement 61

Google Public Sector

JUNE 28, 2022

This new division will operate as a subsidiary of Google LLC and will specialize in bringing Google Cloud technologies, including Google Cloud Platform and Google Workspace, to U.S. Google Public Sector will also operate in accordance with our existing principles. public sector customers. Google Public Sector experts will help U.S.

Public Sector 60

Public Sector Security Government Agency Education 60

Google Public Sector

AUGUST 29, 2023

AFRL , employing 13,000 individuals including on-site contractors, civilians, and military personnel, requires smooth coordination and communication. In the past, research and communications were hampered by bureaucracy, outdated IT systems, and sluggish data transfers.

Education 52

Education Government Public Sector Constituents 52

Microsoft Public Sector

SEPTEMBER 21, 2023

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Thank you for your patience.

Public Sector 115

Public Sector Security Management Communications 115

Microsoft Public Sector

JUNE 20, 2023

Teams Emergency Operations Center version 2, now available! We are excited to announce our latest update to the Teams Emergency Operations Center, Version 2! Check that your tenant dial plans include normalization rules that can translate abbreviated dial strings to the full phone number configured on users.

Public Sector 98

Public Sector Security Management Translation 98

Grant Writing Made Easy

SEPTEMBER 5, 2023

I learned to play tennis and I teach poetry classes in the community. And I still get to do some of the things I enjoyed as an academic, such as reading and translating Latin American literature. I’ve continued writing but have a radically different relationship with writing than when I was a faculty writer.

Nonprofit 98

Nonprofit Housing Cultivation Translation 98

Microsoft Public Sector

MAY 22, 2023

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. When this will happen: Available now.

Public Sector 95

Public Sector Communications Management Government 95

Microsoft Public Sector

JULY 20, 2023

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

Public Sector 97

Public Sector Security Management Communications 97

Microsoft Public Sector

AUGUST 21, 2023

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Thank you for your patience.

Public Sector 98

Public Sector Management Security Communications 98