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Virtualizing satellite communication operations with AWS

AWS Public Sector Blog

The complexity of spacecraft operations has sky-rocketed with increased orbital activity and new satellite capabilities, like the ability to reconfigure capacity, power, and coverage on demand. Despite these advances, satellite communications (satcom) operators still find it challenging to scale and adapt to this new complexity on the ground.

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The Case for Accessible Communications Technology

GovLoop

Collaborative technology has cleared away physical and operational barriers that once seemed immovable. But the measure of an effective communications platform is how accessible it is for everyone to participate. Governments for Zoom Video Communications. Audio is crisp and clear, and video is in HD.

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Transforming public sector communication with phone-based voice AI

Open Access Government - Technology News

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

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City of San Jose ensures critical services reach community using AI translation

Google Public Sector

In order to truly serve our diverse communities, we recognized language translation services would be required to offer truly equitable services to everyone. After looking at many other options, we decided to partner with SpringML and Google Cloud to leverage the AutoML Translation with other technologies such as our virtual agent.

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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Step Functions orchestrates a series of automated tasks, managing the flow of operations. Business intelligence – You can use Amazon QuickSight to create intuitive reports and dashboards that effectively communicate insights from the forecast data. Architecture for a ML translation workflow using Amazon Translate.

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How AI drive efficiency in Irish healthcare: Lessons for the NHS

Open Access Government - Technology News

Here Jess O’Dwyer, General Manager for Europe, Pocketalk , explores how healthcare in Ireland should inform the NHS Beyond a mere infusion of funds, the NHS Productivity Plan represents a strategic initiative to modernise the entire NHS operation. It aims to position the NHS as the largest digitally integrated healthcare system globally.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.