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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination.

Outreach 130
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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
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Amazon Connect helps departments of motor vehicles modernize call centers

AWS Public Sector Blog

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information.

Campaign 195
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Announcing new AWS data connector for popular nonprofit CRM: Blackbaud Raiser’s Edge NXT

AWS Public Sector Blog

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130