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2023 NextGen Public Service Award Winners

GovLoop

We are proud to announce the winners of the Annual NextGen Public Service Awards for superior public service and achievement. The awards recognize deserving individuals selected from the public service community for their intelligence, exuberance and dedication to improving and invigorating government.

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Coming to terms with generative AI’s early potential for government

Open Access Government - Technology News

However, this should be considered in the transformative promise it holds for public service agencies, with current uses empowering call centres with more information and improved assistance capabilities. AI-generated recommendations for services and queries regarding assistance programs can enhance government customer experience.

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Why Are You in Public Service? 

GovLoop

I’ve been a writer and editor covering the public sector for more than 30 years, and I’ve never ceased to be amazed by the spirit of public service that prevails at every level of government, from one administration to the next. But they stay in this community because they care about their work.

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Why government must heed real-time data management trends

Open Access Government - Technology News

Real-time data is the lynchpin for any progressive government , enabling it to improve efficiency, enhance operations and communications, provide improved services for citizens, uncover fraud and lower the risk of cyberattacks. As part of this, it has invested more than £2.3 Keeping data secure. Dynamic data in the future.

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New Partnership for Public Service research examines young adults’ trust in government 

Partnership for Public Service

10, the Partnership for Public Service and Syracuse University’s Institute for Democracy, Journalism and Citizenship hosted an event that explored new Partnership research on young adults’ perceptions of the federal government. Below are three key takeaways from the discussion.

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Text, email or letter? Adopting multi-channel communications

Open Access Government - Technology News

Jonty Fletcher, Marketing Manager at Synertec Ltd , focuses on the benefits and challenges of adopting multi-channel communications Multi-channel communications are something that people need to think about. The question is, which method works best in communicating to the recipient? What are multi-channel communications?

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Powering up data for future public services

Open Access Government - Technology News

AI changes the game for public services More recently, councils have been adopting machine learning (ML) and exploring artificial intelligence (AI) to improve and streamline how services are delivered. Large data sets can be hard to manage Large data sets can be hard to manage without being properly connected and organised.