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Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers.
Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
The need to achieve communications interoperability has haunted public agencies for years. The terrorist attacks of 9/11/2001 highlighted the need to improve the ability for public agencies from different jurisdictions to communicate with one another. to come together to jointly work on the issue of communications interoperability.
The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email.
Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.
Best wishes, Bernie Bernie Folan Communications, Engagement and OutreachManager, OASPA OASPA, Open Access Scholarly Publishing Association bernie.folan@oaspa.org All proposals should be submitted by April 16, 2025 via this form which asks for a brief description (up to a strict maximum count of 250 words) of your proposal.
From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. As the availability of data increases, managing this data at scale can be a challenge. Communicate efficiently and effectively.
Promoting your library means you have to balance a number of skills, like creative writing, data analytics, and project management. You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. We need ongoing training and inspiration to do our best possible work.
And this one was so good, I had to reach out to the editor, Karen Jensen, the library’s Community Liaison. She and several other employees manage all the marketing and public relations for the library. This is really such an important part of any public relations/communication efforts. Who will manage the production?
Seriously though, in my 25+ years in nonprofit fundraising, I have met many more introverts than extroverts who gravitate toward grant writing and management versus individual donors or special events. Communicate outside the grant cycle with foundations new to your organization and those who are steady supporters. You too, maybe?
Ellen Harpel, Founder of Smart Incentives and Randall Bauer, Director, PFM Group Consulting Randall Bauer Ellen Harpel As management guru Peter Drucker said – and as has been repeated by many others over the years – “what gets measured gets managed.” What is the process for obtaining and managing data? Procedures.
Bill Steele, Director of Communications and Outreach at University of Washington, Pacific Northwest Seismic Network is interviewed. Dynamis , a leading provider of information management software and security solutions, is a sponsor of this podcast. There are earthquake risks in about every corner of the United States.
The Communities track is marketing and outreach-focused. Guru Conference Virtual event, October 16-17, 2024 Price : Free A favorite of my team at NoveList , I’m thrilled that the date doesn’t conflict with the Library Marketing and Communications conference this year.
So, how should you be using AI in your community engagement initiatives? Personalized Content and Communication AI can analyze vast amounts of data to understand individual community members’ preferences and interests. This means you can help keep members informed and engaged while saving a lot of time finessing content.
Interested in presenting at the 9th annual Library Marketing and Communications Conference November 2-3 in Indianapolis, IN? We want you to share your knowledge on the tried and true, the latest trends, and the best practices in marketing and communications. Library Marketing and Communications Group 1190 Meramec Station Rd.,
Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. We provided quicker turnaround times. [We
Data from the reports is often manually entered into electronic systems used for disease surveillance and case management. Log into the AWS account via the AWS Management Console as an administrator. Step 2: Set up customer managed key 1. This creates AWS KMS customer managed keys. Choose Raw. Choose Raw.
Photo courtesy Cincinnati and Hamilton County Public Library During the pandemic, Claudine Bennet was stuck at home, and trying to adjust to her new role as External Relations Manager at Dayton Metro Library , she came up with a fun game. “At At the time, I had a map next to my desk at home,” remembers Claudine. “I
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and CommunicationsManager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021. Remix, Mapbox, Nearmap, Esri ArcGIS).
Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide Favorite
Blueprints for Success Leveraging a sophisticated case management system can significantly elevate the quality of citizen engagement for local governments. Another standout feature of a robust case management system is automated communication. This sets the stage for a more streamlined and user-friendly online experience.
Simon Pincus, Chief, Connected Health Branch, Defense Health Agency ; - Steve Wallace, Systems Innovation Scientist, Emerging Technologies Directorate, Defense Information Systems Agency (DISA) - Amy Taira, JELA Program Manager, Carahsoft; .
Foster connections for impact: White House structures, staffing and communication channels should foster outreach to and coordination with different levels of government to achieve the president’s priorities and understand their local impact. Actionable steps This resource outlines actionable steps to help fulfill each major theme.
How can public agencies can use rapid, low-cost experiments to test (and learn from) low-cost, light-touch interventions such as communications and outreach strategies? An economist by training, he is a professor of health policy and management at Mailman School of Public Health at Columbia University. click here ].
Grant management. If you are not accustomed to this level of reporting, and especially if you suddenly have several grants requiring management, you may need to hire dedicated staff to oversee them. If you win a grant, you may need to introduce new financial and reporting systems to your organization.
They have impressive government and industry experience and will cover topics such as IT; diversity, equity and inclusion; workforce management; process improvement; leadership; career building; and customer experience, to name just a few. His areas of expertise include digital strategy and transformation, acquisition, and program management.
The 2024 conference will encourage participants to consider how we might all work towards truly equitable and inclusive open scholarship practices as well as address many timely and fundamental topics relating to open scholarly communication. The conference will be held in Lisbon 16-18 September 2024.
Delivering an integrated, workable technology-enabled solution Determining, defining, articulating and successfully communicating the strategic priorities that underpin the deployment of engagement analytics is critical to success. appeared first on Open Access Government.
Back in the aughts, I was a newly hired manager of corporate and foundation relations at a food bank with the directive to aggressively grow grant funding—by at least 25% in my first year. The same is true for social media and other forms of communication. I had to get it done and get it out there.
– Amber Pedigo-Byrd, Manager of Community Engagement and Special Projects at City of League City 4. Implement Hybrid Engagement Strategies To reach a wider audience, consider offering a mix of digital and in-person engagement methods that cater to diverse communication preferences.
Technology always gets a spotlight,” but communication is just as important. I have to understand how our sheriff’s office operates and what their unique constraints and requirements are vs. that of the court vs. that of animal care and control vs. that of public health,” he said.
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and CommunicationsManager, I was tasked with launching and optimizing the marketing and communications plan for the agency’s GoZone microtransit public involvement project in spring 2021.
I think that the real problem has been lack of neighborhood communication and education, heightened by the reality of car centricity, which automobile dependent residents aren't inclined to question--they just take it for granted. They have the capacity for communitycommunication. The roundabout just popped up with no notice.
Honestly, I would never have approved this when I was working as a marketing manager in a library. The Library’s Outreach Team has been working with Guernsey Prison for several years to provide books and readers’ advisory support for people convicted of crimes on the island. But it worked for this library.
In the current landscape of municipal management, the shift towards digital engagement tools for managing citizen feedback has become increasingly crucial. Research underscores this evolving dynamic , highlighting the importance of digital platforms in meeting these new expectations of managing citizen feedback.
It’s a measurement that local governments can use to understand where they’re doing well, where they need to improve, and more importantly, for performance management. The positive sentiment once again shows how important the role of communityoutreach is in building resident satisfaction. Colorado Springs, CO.
The primary contact listed on each proposal will receive a message indicating receipt of the proposal when it is submitted and decisions on proposals will be communicated to the primary contact in late January or early February. Please submit your breakout session proposal using the application form located here by December 21, 2022.
It is imperative for project managers to do their best at utilizing existing community forums, events, and communication channels to reduce the number of meetings or interfaces someone is being asked to engage with in order to shape the projects in their neighborhood or interest area.
In fact, three out of every four seniors say they depend on technology to help them manage their lives and to stay in touch with family and friends. Surveys show that people ages 50 and older want to learn how to manage smart-home technology, stream entertainment from sites like Hulu or Netflix, and video chat with friends and family.
A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. The app has a variety of reporting and tracking tools to manage response, identify problem areas, etc.
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