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Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
State and localgovernments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
(Photo: Community Progress) Neighborhood-Led Vacant Lot Maintenance Programs like the Genesee County Land Bank Authoritys (GCLBA) Clean & Green initiative show how resident engagement can combat illegal dumping. Their contributions supplement localgovernment capacity and fosters neighborhood pride.
TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and LocalGovernment.”
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
To celebrate the invaluable contributions of public servants, I embarked on a journey to delve into the experiences, challenges and triumphs of four people making a difference in localgovernment and the federal workforce. Today, she is directly involved in initiatives that benefit small businesses, specifically women-owned businesses.
Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of localgovernments. Research indicates that a staggering 72% of citizens are interested in utilizing online government services. Another standout feature of a robust case management system is automated communication.
Amazon SES receives the email that was sent, and as an email receiver, Amazon SES handles underlying mail-receiving operations, such as communicating with other mail servers, scanning for spam and viruses, and accepting mail for recipients in your domain. Attach the file to an email and send it to email address configured in Step 3.
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There are many factors, from local economy and access to great entertainment, to a strong sense of community, to the sheer beauty a city has to offer. At Zencity, we help localgovernments improve services by helping them understand what their residents prioritize , what they’re talking about, and what they feel is lacking.
Facts and figures that illustrate the current state of trust in localgovernment. You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina. Definitions of programs and ideas to know. Favorite
A survey by the Center for Digital Government involving 169 localgovernment leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach, said Chris Dilley, CTO State and LocalGovernment at Service Now, a company that helps organizations deliver experiences that constituents expect.
His past work has included a range of both strategic and technical roles at Results for America and the Sunlight Foundation as part of the What Works Cities initiative, which helps localgovernments improve people’s lives by using data and evidence effectively to tackle pressing challenges. Moffat is Prosci® certified and holds a B.S.
Tools like report it ® , as elements of branded reporting initiatives like Streetwatch and helping programs like Community First allow us to act, not just notice something and walk on by, doing nothing. Problems such as graffiti, people in mental health crisis, sanitation, etc., A final word.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First. New Staff and Strategy.
How many times have you read articles that refer to “cities and states,’ as though those two entities cover the waterfront for the broader term “localgovernment”? Not only did the federal government fail to communicate effectively with the counties, but the states often lacked similar actions. Often, we’ll bet.
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