AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes.

Public Safety 246

Public Safety Public Sector Security Constituents 246

AWS Public Sector Blog

SEPTEMBER 2, 2022

Webinar participant, Rogerick Green, director of community engagement for Pasco County Sheriff’s Office, said, “Some of the biggest challenges that we face today are understanding what the gaps are within the community, within the areas that we serve, and how we address those gaps in real time.”.

Constituents 246

Constituents Laws Public Safety Public Sector 246

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

NOVEMBER 16, 2022

Despite the central role of tax agencies in supporting state economies and local communities, many are challenged with legacy systems that lack flexibility and functionality. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

Public Sector 147

Public Sector Local Government Supervision Operations 147

Barrett & Greene

APRIL 22, 2024

North Carolina has set up formal ways for government departments to communicate their research needs to universities across the state. 2. Advice also focuses on Initiating communications at the beginning of a research project, not when it’s finished. Understand who the players are below the top level.

Communications 59

Communications Government Press Release Strategic Planning 59

Government Technology Insider

AUGUST 15, 2022

Making the process harder are many disaster response communication challenges, which require significant effort to overcome. Thankfully, the growing number of communities affected by server storms and other natural disasters are not alone. What are the biggest challenges facing first responders in emergencies?

Disaster Response 52

Disaster Response Communications Local Government Management 52

AWS Public Sector Blog

JULY 25, 2022

In addition to keeping track of items and effectively communicating with stakeholders, the Port in recent times has had to contend with shipping delays and other supply chain issues exacerbated by the pandemic. The Port is driving its mission forward and delivering pioneering innovation for state and local government, with the help of AWS.

Public Sector 130

Public Sector Local Government Security Transportation 130

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. What we have to communicate is life-saving information. For example, state employees, including contact center workers, had to pack up their desks immediately.

Campaign 195

Campaign Local Government Outreach Implementation 195

Open Access Government - Technology News

JANUARY 27, 2023

According to Gartner, the consequences to IT operations or supply chains run high at around $540,000 per hour. As we look ahead, more organizations and local governments should consider rehearsing their responses through routine cyberattack simulation drills. million to $4.2

Management 116

Management Communications Public Safety Local Government 116

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

AWS Public Sector Blog

DECEMBER 17, 2024

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Although every agency is unique in its operational needs, in the next section, we map some of the capabilities of Amazon Connect to a four-pronged strategy for reducing call volume and improving self-service.

Constituents 130

Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

OCTOBER 25, 2024

As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs.

Security 182

Security Implementation Management Accountability 182

American City & Country

SEPTEMBER 18, 2024

When they buy technology, cities and counties will often face multiple issues, says Dean Cunningham , segment development manager, Public Safety at Axis Communications , a company that produces network cameras, access control systems, network audio devices and other IP networking solutions for physical security and video surveillance applications.

Government 110

Government Public Safety Local Government Public Sector 110

AWS Public Sector Blog

MARCH 8, 2024

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. By migrating to APEX, Guernsey County managed to eliminate hardware costs and consolidate various operating expenses.

Public Safety 182

Public Safety Communications Public Sector Security 182

AWS Public Sector Blog

OCTOBER 26, 2022

A 2021 white paper on information and communications by the Ministry of Internal Affairs and Communications highlighted the gap between urban and local digital transformation initiatives in Japan, with urban areas making more progress and local areas lagging behind.

Local Government 113

Local Government Public Sector Education Development 113

Government Technology Insider

AUGUST 23, 2023

In the aftermath of severe storms, communities grapple with widespread damage and daunting disaster response communication challenges. This is where first responders and agencies meet to provide devices and strategies for navigating these crisis communication issues. What does the future of disaster response look like?

Disaster Response 52

Disaster Response Crisis Communication Communications Local Government 52

AWS Public Sector Blog

OCTOBER 20, 2022

The majority are subject to Federal Records Act (FRA) and National Archives and Records Administration (NARA) regulations that require them to collect, store, and manage federal records that are created, received, and used in daily operations. Data security and retention.

Public Sector 130

Public Sector Communications Laws Security 130

AWS Public Sector Blog

JUNE 7, 2023

Amazon leverages its vast distribution operations to deliver the kits. AWS is a Founder-level member of The Smart Factory ecosystem , and AWS’s technology such as machine learning and advanced analytics are used in The Factory to enable machine-to-machine communications, allowing for an integrated “factory floor” that’s agile and informed.

Public Sector 245

Public Sector Education Development Local Government 245

Microsoft Public Sector

MAY 2, 2023

To successfully enable a hybrid work environment where employees feel heard and valued, public sector agencies ought to prioritize employee engagement and communication, create a culture of openness and transparency and ensure that their employees have access to the appropriate tools and resources for flexible work.

Local Government 74

Local Government Government Public Sector Strategic Planning 74

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 27, 2023

At the request of standby organizations Help.NGO and Information Technology Disaster Resource Center (ITDRC), the AWS Disaster Preparedness and Response team assisted with response operations across a variety of functions in the aftermath of Hurricane Ian.

Nonprofit 130

Nonprofit Disaster Response Government Public Sector 130

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

Transportation 130

Transportation Management Constituents Sustainability 130

Google Public Sector

DECEMBER 14, 2022

The first was around ineffective collaboration and communication channels. Before deploying Google Workspace, a Navy officer in Japan would need to be on-base to communicate over a secure connection, and calls were typically late at night given the time difference. The workforce in the SRF-JRMC facility had two unique challenges.

Public Sector 94

Public Sector Communications Translation Security 94

Government Technology Insider

JANUARY 4, 2023

While all levels of government – federal, state, and local – are affected, local government agencies are often the hardest hit due to a lack of staffing and resources for robust cyber defenses. One identified by Weaver was knowing when and how the state’s cyber task force should disengage after resolving an incident.

Local Government 52

Local Government Security Government Government Agency 52

Google Public Sector

JULY 7, 2023

Both projects allow the county to communicate better by providing resources in their constituents’ native languages, bringing language access to 90% of the population. Helping the community thrive Within the first week of the ETH program, seven departments operating within Dallas County have enrolled to have their documents translated.

Public Sector 113

Public Sector Translation Constituents Local Government 113

Open Access Government - Technology News

NOVEMBER 14, 2024

The Shared Rural Network (SRN) initiative SRN is a joint project between the government and mobile network operators. In rural areas, mobile connectivity is key for 999 calls, and improving mobile connectivity allows better communications during emergencies.

Communications 52

Communications Government Education Engagement 52

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

OCTOBER 13, 2022

Whether natural or human-made, disasters can leave telecommunications infrastructure damaged or destroyed, and communications networks are critical for operational planning, managing resources, and responding. With AWS support, the local government migrated their data to the cloud to support ongoing operations.

Disaster Response 130

Disaster Response Public Sector Public Administration Operations 130

AWS Public Sector Blog

DECEMBER 5, 2022

This is a guest post by Stephen Saunders, the managing director of EASE Airport Operations, LLC. CVG’s Innovation Center , a living laboratory to test technology and improve processes, designed EASE to help airports solve operational obstacles before they become problems.

Social Media 130

Social Media Transportation Public Sector Operations 130

AWS Public Sector Blog

OCTOBER 21, 2024

This can further improve scalability, reduce operational overhead, and allow the system to automatically scale up or down based on demand. Improving efficiency through cloud-managed services Transitioning to microservices can also reduce operations and maintenance through the use of managed services at Amazon Web Services (AWS).

Management 162

Management Operations Accountability Translation 162

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

AWS Public Sector Blog

SEPTEMBER 1, 2023

In addition to the risk to life and biodiversity, wildfires can destroy and disrupt property, essential infrastructure, communications, air quality, and more. Operating fire lookout towers can serve as a pilot for more rapid wildfire detection.

Disaster Response 312

Disaster Response Public Sector Implementation Nonprofit 312

GovLoop

FEBRUARY 20, 2024

A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

Constituents 81

Constituents Urban Planning Communications Translation 81

Partnership for Public Service

MAY 16, 2024

To celebrate the invaluable contributions of public servants, I embarked on a journey to delve into the experiences, challenges and triumphs of four people making a difference in local government and the federal workforce. Today, she is directly involved in initiatives that benefit small businesses, specifically women-owned businesses.

Public Service 75

Public Service Local Government Nonprofit Outreach 75

Barrett & Greene

NOVEMBER 7, 2022

A couple of weeks ago, we made a request in the B&G Report for recommendations of books that would provide worthy reading for people who are interested in state and local government. Effinger, Operations Chief, Cash Management Division, Los Angeles County Treasurer and Tax Collector.

Public Administration 105

Public Administration Policy Analysis Local Government Communications 105

Google Public Sector

MARCH 3, 2023

Moving forward, residents will be able to operate and process critical requests faster and online - such as applying for permits and licenses. The city website and documents will be translation enabled by Translation Hub and Document AI , which will help expand the reach and delivery of vital government information and services.

Public Sector 102

Public Sector Translation Security Operations 102

AWS Public Sector Blog

MARCH 6, 2023

The Lambda function’s call to Amazon Textract is made asynchronously so that Lambda does not have to wait until the result of the operation to complete processing. The response to the asynchronous operation is a job identifier (JobId). Attach the file to an email and send it to email address configured in Step 3.

Public Health 130

Public Health Public Sector Local Government Accountability 130