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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

Recognizing the need for a modern, efficient call center to deliver a better customer experience, the Dallas College leadership turned to Amazon Web Services (AWS) for help. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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Why emotional intelligence is integral to 21st-Century government leadership

Partnership for Public Service

Our Public Service Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior. Doing so requires public service leaders to demonstrate self-awareness and build and manage relationships effectively.

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3 principles for agencies to manage risk when changing leadership during a presidential transition

Partnership for Public Service

The start of a new presidential administration presents federal leadersboth incoming and outgoing political appointees as well as high-level career civil servantswith various challenges, including the need to share information, make rapid decisions and navigate leadership turnover.

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Boost Your External Funding via Effective Leadership

Grant Training Center

Leadership is an essential component of any successful institution. To this end, we at the Grant Training Center, incorporate the latest trends and best practices in our leadership training. Emotional Intelligence Emotional intelligence training focuses on developing self-awareness, empathy, and effective communication skills.

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Future of Government Awards 2023 celebrate use of technology to transform people’s lives

AWS Public Sector Blog

Much of India’s digital public infrastructure is thriving due to his leadership. Bahmni is designed to improve the quality of patient care in settings with limited bandwidth and infrastructure. Today, Bahmni supports millions of patients across more than 50 countries.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

This includes keynotes, leadership discussions, technical sessions, training opportunities, and more. Karen Johnson provides executive leadership for Administrative Services, Financial Management, and Information Technology at Covered California.

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How NPOs and NGOs embrace digital transformation for sustainability with AWS

AWS Public Sector Blog

Embracing digital transformation Digital transformation enables NPOs and NGOs to optimize internal management, automate and improve programs and services, and increase productivity. UK Biobank , a nonprofit biomedical database, faced the challenge of managing massive amounts of data—about 30 petabytes—from 500,000 participants.