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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

Recognizing the need for a modern, efficient call center to deliver a better customer experience, the Dallas College leadership turned to Amazon Web Services (AWS) for help. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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Why emotional intelligence is integral to 21st-Century government leadership

Partnership for Public Service

Our Public Service Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior. These challenges make intentional communication and team building paramount. However, it is the bedrock of a strong federal workforce.

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Federal communicators offer key insights for navigating leadership transitions in government

Partnership for Public Service

12, the Partnership for Public Service hosted the final 2024 convening of the Federal Communicators Series. During the meeting, federal public affairs officers offered three main recommendations for communications leaders in government to effectively lead their teams through transitions in agency leadership.

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How Agencies Can Help Employees Develop Soft Skills

State Tech Magazine

Some attendees also made the assertion that when it comes to training and professional development, IT deputy directors might be more interested in honing their soft skills than anything else; for example, they want to know how to communicate with legislators and stand in for CIOs. A recent Deloitte study found something similar.

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3 principles for agencies to manage risk when changing leadership during a presidential transition

Partnership for Public Service

The start of a new presidential administration presents federal leadersboth incoming and outgoing political appointees as well as high-level career civil servantswith various challenges, including the need to share information, make rapid decisions and navigate leadership turnover.

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Boost Your External Funding via Effective Leadership

Grant Training Center

Leadership is an essential component of any successful institution. To this end, we at the Grant Training Center, incorporate the latest trends and best practices in our leadership training. Emotional Intelligence Emotional intelligence training focuses on developing self-awareness, empathy, and effective communication skills.

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NACo GIS Guide Emphasizes Best Practices and Advantages

State Tech Magazine

But to maximize the technology’s effect, planning and communication are key, according to a recent guide from the National Association of Counties. Local governments can experience numerous benefits from geographic information system use , including better insight into demographics and how data sets from different departments are related.