AWS Public Sector Blog

JUNE 7, 2024

The vision of Singapore’s National Library Board (NLB) goes beyond making information accessible; the NLB is focused on bringing the richness of the nation’s cultural heritage right to the palm of your hand.

Public Sector 296

Public Sector Communications Translation Education 296

Social Pinpoint

JANUARY 12, 2025

This ensures that everyone has access to the same information, no matter their participation method. Use Visual and Plain Language Tools Online and Offline Inclusivity begins with clear and accessible communication. These tools allow the community to drive the conversation and contribute to decision-making.

Engagement 98

Engagement Translation Community Engagement Local Government 98

AWS Public Sector Blog

FEBRUARY 23, 2023

The database is also developing a community by encouraging people to come together to respond to the pollution problem; OpenLitterMap supports weekly meetups with live open source coding sessions. The data can help inform tangible actions like where to put trash bins to prevent litter and more.

Public Sector 361

Public Sector Sustainability Development Translation 361

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

OCTOBER 30, 2024

As part of the “substantive and technical expertise” competency, Foreign Service employees must develop “the ability to read, understand, create, and communicate data as information” and to identify “the strengths and weaknesses of various approaches based on data-driven analysis, as appropriate.” sponsored U.N.

Social Media 64

Social Media Public Affairs Voting Translation 64

Open Access Government - Technology News

FEBRUARY 26, 2025

Efficient clinical coding ensures that patient information is accurately recorded. AI-driven translation platforms UHL and UHN are now also testing AI-driven translation platforms that could change the accessibility of healthcare information.

Translation 59

Translation Implementation Development Communications 59

AWS Public Sector Blog

NOVEMBER 27, 2023

In doing so, humanitarian responders will be equipped with GANNET (Guided Assistance and Navigation for Needs and Emergency Tasks) to access, extract, and visualize life-saving information to boost the timeliness, effectiveness, and accuracy of humanitarian responses worldwide.

Nonprofit 331

Nonprofit Implementation Engagement Communications 331

AWS Public Sector Blog

MARCH 8, 2024

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. This provides accurate location information and rich data within the call handling platform itself.

Public Safety 182

Public Safety Communications Public Sector Security 182

Disaster Planning and Emergency Management

FEBRUARY 10, 2022

In the so-called information age, rational argument is increasingly impotent. and left us] powerless to resist the spread of junk information.” The French sociologist Emile Durkheim rescued it from obscurity and used it in his 1893 book De la division du travail social (translated as The Division of Labour in Society ).

Communications 85

Communications Laws Social Media Translation 85

GovLoop

DECEMBER 15, 2023

But the measure of an effective communications platform is how accessible it is for everyone to participate. No Going Back When millions of people began working from home several years ago, seamless communications platforms such as Zoom for Government became invaluable. Governments for Zoom Video Communications.

Communications 64

Communications Translation Security Government Employee 64

iGrantWriters

JUNE 6, 2023

open to any type of entity above), subject to any clarification in text field entitled "Additional Information on Eligibility" Agency Name: Dept. The research plan should involve a reciprocal flow of ideas and information between basic and clinical science. Eligible Applicants: Unrestricted (i.e.,

Translation 52

Translation Coordinator Budgeting Communications 52

Google Public Sector

OCTOBER 8, 2021

Star Trek has the universal translator. Without the need for telepathy or sci-fi, we use AI-powered translation technology. With smart translations, done almost in real-time, we’ve created a new, more agile way of communicating. Fairness and respect take center stage in our vision of communication.

Translation 52

Translation Public Service Public Administration Communications 52

Google Public Sector

JULY 7, 2023

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.

Public Sector 113

Public Sector Translation Constituents Local Government 113

AWS Public Sector Blog

OCTOBER 16, 2024

Giving patients and their families access to the information they need in ways convenient for them is a key focus for one of the UK’s largest National Health Service (NHS) trusts. The Trust provided important information about patient journeys and operational challenges, and coordinated access to internal stakeholders and systems.

Communications 162

Communications Engagement Operations Campaign 162

AWS Public Sector Blog

SEPTEMBER 28, 2023

Research suggests EHRs translate into better quality and outcomes of care: organisations that implemented EHRs had 30% higher adherence to clinical guidelines, a 54% reduction in medication errors, and a 36% reduction in adverse drug events. For patients, EHRs support more coordinated care and less risk of duplication.

Public Sector 200

Public Sector Public Health Sustainability Translation 200

Google Public Sector

MARCH 4, 2021

Through the portal and app, we gave citizens an omnichannel experience enabling them to interact with the city to request improvements, access useful information, and get emergency help when they need it. AutoML Translation and Glossary proved to be a powerful combination that pushed us closer to our goals.

Translation 52

Translation Community Engagement Management Public Service 52

Social Pinpoint

AUGUST 29, 2023

So, how should you be using AI in your community engagement initiatives? Personalized Content and Communication AI can analyze vast amounts of data to understand individual community members’ preferences and interests. This means you can help keep members informed and engaged while saving a lot of time finessing content.

Community Engagement 98

Community Engagement Engagement Social Media Translation 98

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

Google Public Sector

JULY 17, 2024

Google Distributed Cloud air-gapped appliance offers: Department of Defense (DoD) Impact Level 5 (IL5) accreditation: The appliance has achieved Impact Level 5 accreditation, the highest level of security controls and protection required for unclassified, but sensitive information.

Translation 98

Translation Disaster Response Transportation Coordinator 98

Google Public Sector

DECEMBER 14, 2022

The first was around ineffective collaboration and communication channels. Before deploying Google Workspace, a Navy officer in Japan would need to be on-base to communicate over a secure connection, and calls were typically late at night given the time difference. The workforce in the SRF-JRMC facility had two unique challenges.

Public Sector 94

Public Sector Communications Translation Security 94

Social Pinpoint

DECEMBER 18, 2024

This dedication is reflective in various initiatives, including active listening, diverse representation, accessible communication, and precinct-based approaches. A shining example of these efforts is the Councils recent collaboration with First Nations artist, Merindah-Gunya.

Community Engagement 52

Community Engagement Engagement Translation Social Media 52

AWS Public Sector Blog

OCTOBER 19, 2023

With DFS on AWS, federal customers can accelerate joint interoperability, modernization, and data-driven decision making in the cloud by removing barriers that prevent systems and users from communicating while still strengthening security via Zero Trust principles.

Security 195

Security Public Sector Translation Implementation 195

Microsoft Public Sector

MARCH 4, 2024

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

Public Sector 122

Public Sector Translation Security Government 122

AWS Public Sector Blog

MAY 17, 2023

It is better to have the power to effectively communicate and measure your progress within the whole organization than to have a detailed plan that only fits a part of the organization. Consider that learning materials are not always available in your native language and translation quality can vary.

Government 221

Government Public Sector Public Service Operations 221

AWS Public Sector Blog

OCTOBER 25, 2024

East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs. East-west traffic can also include communication between the AWS Cloud and on-premises data centers connected via AWS Direct Connect or other private connectivity solutions.

Security 182

Security Implementation Management Accountability 182

Google Public Sector

APRIL 9, 2024

Examples of Top Secret and Secret data include government personnel records, information around pending cyber threats, geospatial data used for maps, language translation in support of humanitarian efforts, and more. Leverage AI and data tools to gain valuable insights and make informed decisions on ever-increasing volumes of data.

Public Sector 126

Public Sector Security Translation Government Agency 126

AWS Public Sector Blog

JULY 25, 2022

In addition to keeping track of items and effectively communicating with stakeholders, the Port in recent times has had to contend with shipping delays and other supply chain issues exacerbated by the pandemic. The Port of Long Beach created its Supply Chain Information Highway to host cargo data with AWS in a central platform.

Public Sector 130

Public Sector Local Government Security Transportation 130

Google Public Sector

MARCH 3, 2023

Virtual agents on the website will deliver personalized information and interactions in three languages (Arabic, English and Spanish) with chat and voice, powered by Google Cloud Contact Center AI (CCAI). This also unlocks data and analytics, which significantly helps city leaders make more informed decisions.

Public Sector 102

Public Sector Translation Security Operations 102

GovLoop

FEBRUARY 20, 2024

A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

Constituents 81

Constituents Urban Planning Communications Translation 81

Open Access Government - Technology News

SEPTEMBER 6, 2023

Recently commissioned research from RM Technology reveals that over two thirds of school students are using the technology frequently, with some using it to solve mathematics problems, write English essays, translate texts in foreign languages, and more. But tools like ChatGPT appear to be doing much more than that.

Education 116

Education Regulations Communications Translation 116

Super Library Marketing

MARCH 27, 2023

You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. I knew that I needed to learn more about the process so that I could encourage libraries to add communication initiatives to their strategic plans. But you’ll absorb more of the information if you take notes.

Social Media 126

Social Media Strategic Planning Communications Outreach 126

Google Public Sector

AUGUST 29, 2023

Recognizing the need to meet evolving demands and expectations, USPS launched the Informed Delivery email subscription service in 2014. Informed Delivery notifies subscribers of upcoming deliveries. To better serve its customers, USPS transitioned Informed Delivery to Google Cloud.

Education 98

Education Government Public Sector Constituents 98

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Transforming the customer experience.

Public Sector 147

Public Sector Local Government Supervision Operations 147

Open Access Government - Technology News

JULY 22, 2024

Furthermore, AI-driven OCR (optical character recognition) technology can convert printed text into spoken words or Braille, making essential information more accessible. Cognitive assistance AI can also help simplify complex information for people with learning or cognitive difficulties.

Public Sector 89

Public Sector Public Transportation Public Service Communications 89

Google Public Sector

JULY 11, 2024

With the widespread adoption of wearable fitness devices and health trackers, biomedical researchers face the challenge of how to glean insights from all this information and translate them efficiently into clinical practice. It’s also flexible to scale GPU usage up and down.

Security 100

Security Translation Supervision Implementation 100

Open Access Government - Technology News

JUNE 6, 2024

Here Jess O’Dwyer, General Manager for Europe, Pocketalk , explores how healthcare in Ireland should inform the NHS Beyond a mere infusion of funds, the NHS Productivity Plan represents a strategic initiative to modernise the entire NHS operation. billion into the NHS. But what changes will be made? What barriers is technology breaching?

Translation 59

Translation Communications Operations Management 59

AWS Public Sector Blog

MARCH 31, 2023

The challenge of returned mail for state Medicaid agencies As a condition for states to receive increased federal funding, the Centers for Medicare & Medicaid Services (CMS) provided the following guidance : States must have a process in place to obtain up-to-date mailing addresses and additional contact information (i.e.,

Outreach 130

Outreach Public Sector Constituents Campaign 130