AWS Public Sector Blog

APRIL 28, 2025

Deloittes Resident Outreach solution (available in AWS Marketplace ) enables state agencies to adapt their resident communications through the power of generative AI on Amazon Web Services (AWS). Generative AI multi-modal capabilities refer to the ability of AI systems to: Ingest, process, and generate content Enable omnichannel (i.e.

Outreach 147

Outreach Campaign Communications Constituents 147

AWS Public Sector Blog

JUNE 19, 2024

Business intelligence – You can use Amazon QuickSight to create intuitive reports and dashboards that effectively communicate insights from the forecast data. Localize content through translation In an increasingly globalized world, organizations face the obstacle of connecting with a broad, multilingual audience.

Public Sector 189

Public Sector Translation Campaign Engagement 189

AWS Public Sector Blog

APRIL 29, 2025

million Americans with visual disabilities face barriers accessing critical government information. Equal access to public communications is both a legal requirement and essential service. AWS enables federal agencies to provide accessible communications through automated document-to-speech conversion.

Communications 130

Communications Coordinator Implementation Translation 130

Social Pinpoint

JANUARY 12, 2025

This ensures that everyone has access to the same information, no matter their participation method. Use Visual and Plain Language Tools Online and Offline Inclusivity begins with clear and accessible communication. These tools allow the community to drive the conversation and contribute to decision-making.

Engagement 98

Engagement Translation Community Engagement Local Government 98

AWS Public Sector Blog

JUNE 7, 2024

The vision of Singapore’s National Library Board (NLB) goes beyond making information accessible; the NLB is focused on bringing the richness of the nation’s cultural heritage right to the palm of your hand.

Public Sector 296

Public Sector Communications Translation Education 296

AWS Public Sector Blog

FEBRUARY 23, 2023

The database is also developing a community by encouraging people to come together to respond to the pollution problem; OpenLitterMap supports weekly meetups with live open source coding sessions. The data can help inform tangible actions like where to put trash bins to prevent litter and more.

Public Sector 361

Public Sector Sustainability Development Translation 361

AWS Public Sector Blog

APRIL 15, 2025

Amazon Web Services ( AWS ) understands this hesitationbecause weve been helping institutions adopt machine learning ( ML ) and AI responsibly for years, with early services like Amazon SageMaker , Amazon Rekognition , Amazon Lex , Amazon Comprehend , Amazon Polly , Amazon Translate and Amazon Transcribe.

Education 130

Education Translation Sustainability Public Sector 130

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

OCTOBER 30, 2024

As part of the “substantive and technical expertise” competency, Foreign Service employees must develop “the ability to read, understand, create, and communicate data as information” and to identify “the strengths and weaknesses of various approaches based on data-driven analysis, as appropriate.” sponsored U.N.

Social Media 64

Social Media Public Affairs Voting Translation 64

Open Access Government - Technology News

FEBRUARY 26, 2025

Efficient clinical coding ensures that patient information is accurately recorded. AI-driven translation platforms UHL and UHN are now also testing AI-driven translation platforms that could change the accessibility of healthcare information.

Translation 59

Translation Implementation Development Communications 59

Google Public Sector

JUNE 23, 2025

Our Conversational Agents can help constituents with a variety of tasks such as getting information about government programs and services, scheduling appointments with government agencies, and so much more. This information can help identify areas where your agent can be improved. And this is just the beginning.

Constituents 85

Constituents Public Sector Engagement Operations 85

Grants4Good

NOVEMBER 8, 2024

By fostering relationships with these key figures, your organization can stay informed about potential legislative changes that may impact nonprofit funding. These are competitive, but being prepared and informed about these funding sources can position your nonprofit for this unique potential for revenue. Some good news?

Nonprofit 98

Nonprofit Grant Writer Public Speaking Fundraising 98

AWS Public Sector Blog

NOVEMBER 27, 2023

In doing so, humanitarian responders will be equipped with GANNET (Guided Assistance and Navigation for Needs and Emergency Tasks) to access, extract, and visualize life-saving information to boost the timeliness, effectiveness, and accuracy of humanitarian responses worldwide.

Nonprofit 331

Nonprofit Implementation Engagement Communications 331

AWS Public Sector Blog

MARCH 8, 2024

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. This provides accurate location information and rich data within the call handling platform itself.

Public Safety 182

Public Safety Communications Public Sector Security 182

Disaster Planning and Emergency Management

FEBRUARY 10, 2022

In the so-called information age, rational argument is increasingly impotent. and left us] powerless to resist the spread of junk information.” The French sociologist Emile Durkheim rescued it from obscurity and used it in his 1893 book De la division du travail social (translated as The Division of Labour in Society ).

Communications 85

Communications Laws Social Media Translation 85

GovLoop

DECEMBER 15, 2023

But the measure of an effective communications platform is how accessible it is for everyone to participate. No Going Back When millions of people began working from home several years ago, seamless communications platforms such as Zoom for Government became invaluable. Governments for Zoom Video Communications.

Communications 64

Communications Translation Security Government Employee 64

Google Public Sector

JULY 7, 2023

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.

Public Sector 117

Public Sector Translation Constituents Local Government 117

iGrantWriters

JUNE 6, 2023

open to any type of entity above), subject to any clarification in text field entitled "Additional Information on Eligibility" Agency Name: Dept. The research plan should involve a reciprocal flow of ideas and information between basic and clinical science. Eligible Applicants: Unrestricted (i.e.,

Translation 52

Translation Coordinator Budgeting Communications 52

Google Public Sector

OCTOBER 8, 2021

Star Trek has the universal translator. Without the need for telepathy or sci-fi, we use AI-powered translation technology. With smart translations, done almost in real-time, we’ve created a new, more agile way of communicating. Fairness and respect take center stage in our vision of communication.

Translation 52

Translation Public Service Public Administration Communications 52

AWS Public Sector Blog

OCTOBER 16, 2024

Giving patients and their families access to the information they need in ways convenient for them is a key focus for one of the UK’s largest National Health Service (NHS) trusts. The Trust provided important information about patient journeys and operational challenges, and coordinated access to internal stakeholders and systems.

Communications 162

Communications Engagement Operations Campaign 162

AWS Public Sector Blog

SEPTEMBER 28, 2023

Research suggests EHRs translate into better quality and outcomes of care: organisations that implemented EHRs had 30% higher adherence to clinical guidelines, a 54% reduction in medication errors, and a 36% reduction in adverse drug events. For patients, EHRs support more coordinated care and less risk of duplication.

Public Sector 200

Public Sector Public Health Sustainability Translation 200

Google Public Sector

MARCH 4, 2021

Through the portal and app, we gave citizens an omnichannel experience enabling them to interact with the city to request improvements, access useful information, and get emergency help when they need it. AutoML Translation and Glossary proved to be a powerful combination that pushed us closer to our goals.

Translation 52

Translation Community Engagement Management Public Service 52

Social Pinpoint

AUGUST 29, 2023

So, how should you be using AI in your community engagement initiatives? Personalized Content and Communication AI can analyze vast amounts of data to understand individual community members’ preferences and interests. This means you can help keep members informed and engaged while saving a lot of time finessing content.

Community Engagement 98

Community Engagement Engagement Social Media Translation 98

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

Google Public Sector

DECEMBER 14, 2022

The first was around ineffective collaboration and communication channels. Before deploying Google Workspace, a Navy officer in Japan would need to be on-base to communicate over a secure connection, and calls were typically late at night given the time difference. The workforce in the SRF-JRMC facility had two unique challenges.

Public Sector 98

Public Sector Communications Translation Security 98

Google Public Sector

JULY 17, 2024

Google Distributed Cloud air-gapped appliance offers: Department of Defense (DoD) Impact Level 5 (IL5) accreditation: The appliance has achieved Impact Level 5 accreditation, the highest level of security controls and protection required for unclassified, but sensitive information.

Disaster Response 98

Disaster Response Translation Transportation Coordinator 98

Social Pinpoint

DECEMBER 18, 2024

This dedication is reflective in various initiatives, including active listening, diverse representation, accessible communication, and precinct-based approaches. A shining example of these efforts is the Councils recent collaboration with First Nations artist, Merindah-Gunya.

Community Engagement 52

Community Engagement Engagement Translation Social Media 52

AWS Public Sector Blog

OCTOBER 19, 2023

With DFS on AWS, federal customers can accelerate joint interoperability, modernization, and data-driven decision making in the cloud by removing barriers that prevent systems and users from communicating while still strengthening security via Zero Trust principles.

Security 195

Security Public Sector Translation Implementation 195

AWS Public Sector Blog

MAY 17, 2023

It is better to have the power to effectively communicate and measure your progress within the whole organization than to have a detailed plan that only fits a part of the organization. Consider that learning materials are not always available in your native language and translation quality can vary.

Government 221

Government Public Sector Public Service Operations 221

AWS Public Sector Blog

OCTOBER 25, 2024

East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs. East-west traffic can also include communication between the AWS Cloud and on-premises data centers connected via AWS Direct Connect or other private connectivity solutions.

Security 182

Security Implementation Management Accountability 182

Microsoft Public Sector

MARCH 4, 2024

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

Public Sector 122

Public Sector Translation Security Government 122

Google Public Sector

APRIL 9, 2024

Examples of Top Secret and Secret data include government personnel records, information around pending cyber threats, geospatial data used for maps, language translation in support of humanitarian efforts, and more. Leverage AI and data tools to gain valuable insights and make informed decisions on ever-increasing volumes of data.

Public Sector 128

Public Sector Security Translation Government Agency 128

Google Public Sector

MARCH 3, 2023

Virtual agents on the website will deliver personalized information and interactions in three languages (Arabic, English and Spanish) with chat and voice, powered by Google Cloud Contact Center AI (CCAI). This also unlocks data and analytics, which significantly helps city leaders make more informed decisions.

Public Sector 104

Public Sector Translation Security Operations 104

Partnership for Public Service

JUNE 16, 2025

Do not bury your federal experience—reframe it Federal resumes are often dense and filled with acronyms and official language that do not translate well to the private sector. Emphasize leadership, strategic communication, cross-functional collaboration and global impact. Talk to people who work in your target companies or industries.

Government 40

Government Translation Strategic Planning Outreach 40

AWS Public Sector Blog

JULY 25, 2022

In addition to keeping track of items and effectively communicating with stakeholders, the Port in recent times has had to contend with shipping delays and other supply chain issues exacerbated by the pandemic. The Port of Long Beach created its Supply Chain Information Highway to host cargo data with AWS in a central platform.

Public Sector 130

Public Sector Local Government Security Transportation 130

Super Library Marketing

MARCH 27, 2023

You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. I knew that I needed to learn more about the process so that I could encourage libraries to add communication initiatives to their strategic plans. But you’ll absorb more of the information if you take notes.

Social Media 134

Social Media Strategic Planning Communications Outreach 134

GovLoop

FEBRUARY 20, 2024

A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

Constituents 81

Constituents Urban Planning Communications Government Agency 81