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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

Worst still, critical information, from course changes to school closure announcements, often failed to reach the colleges 140,000 credit and non-credit students in a timely manner. If a student had called before, their contact information automatically populated, allowing agents to focus entirely on addressing the students needs.

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Better Communications Tops Data To-Do List

GovLoop

For many agencies, the challenge is learning to communicate those insights effectively. A Case Study in Data-Driven Communications Bateman says its important to understand the interplay between quantitative and qualitative insights between what the data shows and what people see happening in their communities.

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AWS announces Satellite Resiliency for AWS Outposts

AWS Public Sector Blog

Terrestrial communications infrastructure for remote locations can be costly to deploy and vulnerable to outages. For more information, please contact Satelliteresiliencyforoutposts@amazon.com. Meanwhile, satellite solutions, especially those needing more than one constellation, are difficult to implement and operate.

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Easing Communications With Civic Engagement Solutions

State Tech Magazine

“How to improve citizen engagement,” says Matthew Kaiser, communications and marketing director for Fairfax, Va. Until relatively recently, Kaiser says, Fairfax had largely relied on what he describes as “buried” informational blurbs and graphics posted on the city’s website.

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How does the Information Environment Threaten National Security? (video blog)

GAO (US Government Accountability Office)

Today’s information environment poses opportunities and threats to our national security. Wireless communication and social media have increased the speed and range of information sharing, diffusing the power once held more centrally. In the videos.

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Virtualizing satellite communication operations with AWS

AWS Public Sector Blog

Despite these advances, satellite communications (satcom) operators still find it challenging to scale and adapt to this new complexity on the ground. This post also presents a reference architecture to virtualize the satcom ground segment after the satellite signal is digitized at both ends of communication.

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US government agencies can communicate, collaborate securely with AWS Wickr

AWS Public Sector Blog

Driven by the need for convenience, real-time conversations, and anywhere, anytime access, electronic messaging has become a go-to means of communication. In fact, instant messaging has become the preferred form of internal workplace communications, including email, according to Gartner’s 2022 Channel Benchmark and other research studies.