AWS Public Sector Blog

OCTOBER 25, 2024

East-west traffic describes communication within the cloud environment, such as between different applications or services in various subnets or VPCs. East-west traffic can also include communication between the AWS Cloud and on-premises data centers connected via AWS Direct Connect or other private connectivity solutions.

Security 182

Security Implementation Management Accountability 182

Open Access Government - Technology News

SEPTEMBER 25, 2024

Jonty Fletcher, Marketing Manager at Synertec Ltd , focuses on the benefits and challenges of adopting multi-channel communications Multi-channel communications are something that people need to think about. The question is, which method works best in communicating to the recipient? What are multi-channel communications?

Communications 52

Communications Social Media Engagement Local Government 52

GovPilot

MARCH 4, 2024

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

Local Government 52

Local Government Leadership Government Public Sector 52

AWS Public Sector Blog

SEPTEMBER 1, 2023

In addition to the risk to life and biodiversity, wildfires can destroy and disrupt property, essential infrastructure, communications, air quality, and more. If thermal imagery is available, consider implementing an ensemble approach to improve model performance and confidence.

Disaster Response 312

Disaster Response Public Sector Implementation Nonprofit 312

American City & Country

SEPTEMBER 18, 2024

When they buy technology, cities and counties will often face multiple issues, says Dean Cunningham , segment development manager, Public Safety at Axis Communications , a company that produces network cameras, access control systems, network audio devices and other IP networking solutions for physical security and video surveillance applications.

Government 110

Government Public Safety Local Government Public Sector 110

Social Pinpoint

APRIL 11, 2023

An effective community engagement strategy helps local governments to make more informed decisions. Not only does involving the public in decision-making help to create a shared vision for the community. We’ve uncovered 10 effective community engagement tips to help you elevate your strategy today.

Community Engagement 52

Community Engagement Local Government Engagement Government 52

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines.

Public Sector 147

Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

OCTOBER 20, 2022

Virtually all federal, state, and local government agencies must adhere to various data retention and records management policies, regulations, and laws. AWS Wickr is an end-to-end-encrypted service that allows secure communication and data retention across messaging, voice and video calling, file sharing, and screen sharing.

Public Sector 130

Public Sector Communications Laws Security 130

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

AWS Public Sector Blog

MARCH 8, 2024

Carbyne APEX transitioned the call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. It selected Amazon Web Services (AWS) Partner Carbyne and their i3 compliant cloud native call-taking platform APEX.

Public Safety 182

Public Safety Communications Public Sector Security 182

Microsoft Public Sector

MAY 2, 2023

Designing and implementing a hybrid work model in the public sector comes with added nuances such as security and privacy concerns, limited technology resources, cultural changes, managing employee performance, and compliance with regulations.

Local Government 74

Local Government Government Public Sector Strategic Planning 74

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. However, there’s a simple alternative.

Translation 200

Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

Campaign 130

Campaign Outreach Public Sector Constituents 130

American City & Country

SEPTEMBER 5, 2024

Delinquent payments not only disrupt cash flow but also require additional resources for tracking and collection, which can strain already limited government resources. This issue often arises from a lack of clarity and communication regarding payment requirements and deadlines, leading to confusion and missed payments. Another 19.6%

Government 98

Government Local Government Implementation Public Service 98

Government Technology Insider

JANUARY 4, 2023

While all levels of government – federal, state, and local – are affected, local government agencies are often the hardest hit due to a lack of staffing and resources for robust cyber defenses. Like any new security approach, implementing whole-of-state security requires a cultural shift.

Local Government 52

Local Government Security Government Government Agency 52

Google Public Sector

OCTOBER 4, 2022

public sector entities—including federal, state, and local governments, and educational institutions—accelerate their digital transformations. In June, we announced the creation of Google Public Sector , a new Google division focusing on helping U.S.

Public Sector 130

Public Sector Security Local Government Accountability 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

AWS Public Sector Blog

FEBRUARY 12, 2024

This tedious and labor-intensive process became worse when a claimant failed to complete the entire form, didn’t understand what was being requested, or communicated via a different channel, such as a letter or email. Learn more about implementing IDP in your agency by exploring the AWS Solutions Library.

Government Agency 189

Government Agency Government Public Sector Implementation 189

American City & Country

SEPTEMBER 10, 2024

As a result, by embracing a multi-cloud strategy, government agencies must also be prepared to address a series of operational and security challenges. A major challenge: Managing workload identity Securing multi-cloud applications for state and local government entities presents a major challenge: managing workload identity.

Security 77

Security Local Government Implementation Government Agency 77

American City & Country

AUGUST 28, 2024

A fiscal cliff, a term that underscores the urgency and potential abruptness of the financial crisis, occurs when local governments experience a sudden and severe economic downturn due to declining revenues and increasing expenditures. Recent economic shifts have intensified these issues. What is a fiscal cliff?

Government 97

Government Budgeting Public Sector Sustainability 97

Open Access Government - Technology News

JULY 27, 2022

There can be communication issues when utilising OSS. Is Open-Source Software emerging as a digital transformation enabler in Local Government? Implementing modern technology for use in local councils could no doubt render the use of Open-Source Software highly effective. The future of OSS.

Development 96

Development Implementation Security Local Government 96

AWS Public Sector Blog

AUGUST 16, 2023

However, digital transformation can only be achieved when workers have the data literacy skills to read, interpret, communicate, and reason with this data. Who will own the program and its implementation, and why?” “How This image depicts the three pieces of a data-first government via a pyramid. Who are the learners?

Public Sector 130

Public Sector Development Engagement Education 130

GovLoop

JANUARY 17, 2024

Officials say that Big Apple Connect will be the largest broadband subsidy implemented by any U.S. city, and that it nicely complements the Federal Communications Commission’s Affordable Connectivity Program. This article appeared in our guide, “ State and Local: Making an Impact.”

Public Safety 59

Public Safety Housing Communications Local Government 59

Google Public Sector

MARCH 3, 2023

Dearborn can transform with confidence and peace of mind with an improved security posture across the implementation. A model for American cities Mayor Hammoud and I ended our day at the Henry Ford Museum of American Innovation, surrounded by local and state officials, Dearborn residents, and our local Google Cloud team.

Public Sector 102

Public Sector Translation Security Operations 102

AWS Public Sector Blog

SEPTEMBER 27, 2023

The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery. AWS supports multiple disaster recovery strategies that public health agencies can deploy based on their uptime or service level agreement (SLA) requirements.

Public Health 200

Public Health Accountability Leadership Management 200

GovLoop

JUNE 12, 2024

The website offers: Video messages from governors Research and resources Opportunities to take action Links to related meetings and events Cyber News Feed State and local agencies have made cybersecurity a top priority for 2024. Local governments are a big target for cyberattacks and often don’t have the resources of federal agencies.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

AWS Public Sector Blog

MARCH 31, 2023

Amazon Pinpoint, an omni-channel communications service, can help in this scenario. By implementing a two-way messaging system, SMAs can ask the enrollee to provide an updated address, or confirm an updated address obtained through a reliable source with the enrollee. See more Health and Human Services Cloud Resources here.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovLoop

NOVEMBER 17, 2023

Most state and local governments face the challenges of updating access to services, streamlining internal workflows, and modernizing IT infrastructure. Once you have the systems integrator, you’ll need design development and implementation RFPs. This article appeared in our guide, “ State and Local: Making an Impact.”

Local Government 52

Local Government Communications Social Services Constituents 52

AWS Public Sector Blog

OCTOBER 21, 2024

With a serverless application architecture, you can utilize the same components of a traditional three-tier architecture but use event-driven architecture with microservices, APIs to communicate between services, and purpose-built data stores that fit each service.

Management 162

Management Operations Accountability Translation 162

AccessE11

SEPTEMBER 6, 2023

Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utilizing online government services. Another standout feature of a robust case management system is automated communication.

Local Government 52

Local Government Outreach Engagement Voting 52

Microsoft Public Sector

MAY 24, 2023

pdf (microsoft.com) or How to Use Microsoft Teams for Conducting Effective Interviews - nBold Implement a productive work environment regardless of workspace, enabling your organization to offer flexible work schedules and locations to appeal to the workforce. Teams-Tip-Sheet-Brochure-A5.pdf According to A.I., "Ken

Public Sector 96

Public Sector Communications Engagement Security 96

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52

GovLoop

NOVEMBER 15, 2022

State and local governments need a robust and holistic approach in order to effectively protect their digital assets and critical data. What is defense in depth for state and local government? There are a lot of local government leaders who are just not aware of why cybersecurity is something that they need to prioritize.

Local Government 59

Local Government Security Laws Government 59

Social Pinpoint

JUNE 5, 2023

Community engagement facilitates meaningful interactions by giving community members a voice to support decision makers in making better informed decisions. Fortunately, legal frameworks and regulations have been implemented worldwide to help support these concerns.

Community Engagement 52

Community Engagement Engagement Regulations Security 52

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and Local Government.”

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

JANUARY 24, 2023

Local government services play a role in so much of our everyday lives that they become invisible. To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We It’s a policy guide. It’s a level of service guide.

Budgeting 52

Budgeting Local Government Constituents Government 52