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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

Recognizing the need for a modern, efficient call center to deliver a better customer experience, the Dallas College leadership turned to Amazon Web Services (AWS) for help. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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Boost Your External Funding via Effective Leadership

Grant Training Center

Leadership is an essential component of any successful institution. To this end, we at the Grant Training Center, incorporate the latest trends and best practices in our leadership training. Emotional Intelligence Emotional intelligence training focuses on developing self-awareness, empathy, and effective communication skills.

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Future of Government Awards 2023 celebrate use of technology to transform people’s lives

AWS Public Sector Blog

Digital advocates of the year Winner: Digital Identity Directorate Team – Brazil The Digital Identity Directorate Team implemented the innovative GOV.BR Much of India’s digital public infrastructure is thriving due to his leadership. This blog post highlights the 2023 awardees. Released in 2019, GOV.BR

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

This includes keynotes, leadership discussions, technical sessions, training opportunities, and more. Karen Johnson provides executive leadership for Administrative Services, Financial Management, and Information Technology at Covered California. Louis University. She is also a licensed Certified Public Accountant in California.

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How NPOs and NGOs embrace digital transformation for sustainability with AWS

AWS Public Sector Blog

They often lead and implement projects aimed at conserving natural habitats and restoring degraded ecosystems. Working closely with local communities, they foster sustainable practices and build capacity for environmental stewardship.

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Investing in continuous learning to grow your organization’s future

AWS Public Sector Blog

Organizations with diminishing capabilities may implement shortcuts to keep pace in their industry, which can create technical debt. Culture evolution One of the largest challenges that many organizations face is in implementing long-term organizational change without disrupting shorter-term operational goals.

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Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.