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How to prevent ideas from getting lost in translation

GCN

Policy researchers and government administrators often seem like they’re speaking different languages. A new book aims to help experts communicate more clearly, so their ideas can have real-world impacts.

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The Case for Accessible Communications Technology

GovLoop

But the measure of an effective communications platform is how accessible it is for everyone to participate. No Going Back When millions of people began working from home several years ago, seamless communications platforms such as Zoom for Government became invaluable. Governments for Zoom Video Communications.

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Virtualizing satellite communication operations with AWS

AWS Public Sector Blog

Despite these advances, satellite communications (satcom) operators still find it challenging to scale and adapt to this new complexity on the ground. This post also presents a reference architecture to virtualize the satcom ground segment after the satellite signal is digitized at both ends of communication.

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How one council used machine learning to cut translation costs by 99.6%

AWS Public Sector Blog

The success of a recent translation project that harnesses the power of artificial intelligence (AI) and cloud services is a prime example of this. Watch now: How Swindon Council used machine learning to cut translation costs by 99.6% All that has changed dramatically since building Translate, a machine translation application.

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Transforming public sector communication with phone-based voice AI

Open Access Government - Technology News

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents. Forms are already being rolled out in both Spanish and Vietnamese.

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Building trust in government: A data-driven imperative

Partnership for Public Service

At a time when our democracy faces serious threats, partisanship is on the rise and public faith in federal institutions is low , the Partnership for Public Service and the Data Foundation share a mutual dedication to the important task of building trust in government. Collaboration is key to successful data and evidence-based projects.