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And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.
Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
State and local governments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source
In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.
While the federal government is not the primary target of ransomware attacks, it plays a large role in helping those who have been attacked recover. It also provides advice on how enterprises can protect themselves against such attacks. State, local, tribal and…
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and Local Government.”
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
The advocate would make sure online government services were as good as anything residents found in the private sector. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. You saved my life today.'”
The need to achieve communications interoperability has haunted public agencies for years. The terrorist attacks of 9/11/2001 highlighted the need to improve the ability for public agencies from different jurisdictions to communicate with one another. to come together to jointly work on the issue of communications interoperability.
Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
(Photo: Community Progress) Neighborhood-Led Vacant Lot Maintenance Programs like the Genesee County Land Bank Authoritys (GCLBA) Clean & Green initiative show how resident engagement can combat illegal dumping. Their contributions supplement local government capacity and fosters neighborhood pride.
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
How many times have you read articles that refer to “cities and states,’ as though those two entities cover the waterfront for the broader term “local government”? Not only did the federal government fail to communicate effectively with the counties, but the states often lacked similar actions. Often, we’ll bet.
From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. Communicate efficiently and effectively. Finally, leverage your unified data to streamline communication with donors.
To celebrate the invaluable contributions of public servants, I embarked on a journey to delve into the experiences, challenges and triumphs of four people making a difference in local government and the federal workforce. Making a mark in local government Oswaldo “Oz” Mestre is the next public servant I had the chance to sit down with.
Bill Steele, Director of Communications and Outreach at University of Washington, Pacific Northwest Seismic Network is interviewed. Eric Holdeman is a professional emergency manager who is passionate about providing information that can help families, businesses & governments become better prepared for disasters of all types.
For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Besides being inefficient, this made it difficult for the city to coordinate communications across departments. The new department’s name reflects the idea that engagement is as important as communications itself, Reed said.
When Austin Railey III joined DML as the new Government Relations and Advocacy Director we started brainstorming how we could strategically tell our stories to decision-makers. Claudine says the audience for this specific newsletter is a curated list of 200 elected officials and government sector leaders.
Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utilizing online government services. They directly impact the quality of governance and citizen satisfaction.
A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.
Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. We provided quicker turnaround times. [We
Collaboration between the federal government and state, local, tribal and territorial officials is vital to implement policy, respond to crises and serve communities across the country. These interviews yielded three major themes to drive intergovernmental collaboration. A selection of key actions is included below.
Amazon SES receives the email that was sent, and as an email receiver, Amazon SES handles underlying mail-receiving operations, such as communicating with other mail servers, scanning for spam and viruses, and accepting mail for recipients in your domain. Attach the file to an email and send it to email address configured in Step 3.
Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide Favorite
From boosting donations to recruiting volunteers, the traditional telephone call is unlikely to be replaced by the modern communication methods of today – though it could benefit from an upgrade. So yes, it is still relevant, but there are other methods of outreach for organisations to consider. Most notably, the Cloud.
Delivering an integrated, workable technology-enabled solution Determining, defining, articulating and successfully communicating the strategic priorities that underpin the deployment of engagement analytics is critical to success. appeared first on Open Access Government.
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.
More constituents than ever expect efficient digital outreach and service options. PT to hear from government and industry experts like Endi Silva, Director of Program Development with the Texas Department of Information Resources, about strategies you can begin using today to increase customer engagement. 22, at 2 p.m.
But private industry has raised our expectations — think about all the status updates we receive after ordering an online product — and government must catch up. Our entire business is connecting government in a meaningful way to the communities they serve.”
We’ve now officially kicked off our 30th cohort of the Featured Contributors program and we’re excited to share their insights with the GovLoop community. She is driven by a vision of a better connected, empathetic, modern, and trustworthy government service delivery for people all around the world.
Further complicating matters is the fact that governments have multiple departments with different IT needs and sensitivities. Technology always gets a spotlight,” but communication is just as important. The last few years in Maricopa County have been a stark reminder that government should prepare for the unexpected.
Facts and figures that illustrate the current state of trust in local government. You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina. Definitions of programs and ideas to know. Favorite
“And that leads us to: how do we not just better communicate, but better understand and engage with the residents across the city of what it means for everyone in every neighborhood to help address the housing crisis?” ’” said Torres-Springer. “We just can’t let that happen.”
I think that the real problem has been lack of neighborhood communication and education, heightened by the reality of car centricity, which automobile dependent residents aren't inclined to question--they just take it for granted. They have the capacity for communitycommunication. The roundabout just popped up with no notice.
There are many factors, from local economy and access to great entertainment, to a strong sense of community, to the sheer beauty a city has to offer. At Zencity, we help local governments improve services by helping them understand what their residents prioritize , what they’re talking about, and what they feel is lacking.
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. It’s the kind of government service that makes a real-world difference, here and now.
Grant-making entities like foundations and government agencies require regular reporting on the progress of the work covered by the grant as well as financial reports. Grant management. If you win a grant, you may need to introduce new financial and reporting systems to your organization.
A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.
It allows organizations to clearly articulate their missions, outline their projects, and formally request financial support from foundations, government entities, and other donors. Regulatory and Policy Changes Changes in government policies and regulations can affect funding availability and eligibility criteria.
Good practices include outreach and training for recipients, so they know what they need to provide and when they need to provide it, developing procedure manuals for staff, providing reminders and guidelines for incentive recipients, and making it easy to submit data electronically. Compliance data is valuable for both internal and external use.
It is imperative for project managers to do their best at utilizing existing community forums, events, and communication channels to reduce the number of meetings or interfaces someone is being asked to engage with in order to shape the projects in their neighborhood or interest area.
Park Pride , the city- and county-wide park support organization in Atlanta, sponsors an annual conference for park professionals and advocates (they need to do more to get park advocates to participate), which is a great way to communicate best practices and build the knowledge-base of the park community.
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