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An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination.

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To Prevent Illegal Dumping, You Have to Know the Scale of the Problem

Center for Community Progress

How can outreach and education help? Identifying common types of dumped waste informs public outreach efforts, like flyers, dumpster roll-off days, or hazardous waste drop-off events. Your city should communicate clear plans for how it will use the data to prioritize cleanup efforts during the survey period and after.

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How One Library Marketer Advocated for (and Got) an Additional Promotional Staff Member

Super Library Marketing

Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Noah Harlan, left, and Kiip colleagues at Homeless Connect Day event in Los Angeles. Access to key documentation is both a struggle and a necessity for vulnerable and at-risk communities. For the unhoused, being ‘document ready’ is essential to avoid delays or denial of access to benefits and services they need.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Amazon Connect helps departments of motor vehicles modernize call centers

AWS Public Sector Blog

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.