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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. However, as enrollment swelled over the years, Dallas Colleges legacy call center struggled to keep pace.

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How NPOs and NGOs embrace digital transformation for sustainability with AWS

AWS Public Sector Blog

Nonprofit organizations (NPOs) and nongovernmental organizations (NGOs) focusing on sustainability are dedicated to fostering a healthy environment, preserving our planet, and providing a livable future for upcoming generations. This research is essential in informing policy and guiding action towards sustainability.

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Federal communicators offer key insights for navigating leadership transitions in government

Partnership for Public Service

12, the Partnership for Public Service hosted the final 2024 convening of the Federal Communicators Series. During the meeting, federal public affairs officers offered three main recommendations for communications leaders in government to effectively lead their teams through transitions in agency leadership.

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15 startups selected for the inaugural AWS Education Accelerator

AWS Public Sector Blog

By leveraging AWS to develop the next generation of EdTech solutions, these startups aim to address education challenges such as student engagement, financial literacy, student health and well-being, upskilling, and operational inefficiencies. The 10-week Accelerator program kicks off this week at Amazon’s Headquarters in Seattle.

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

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AWS commits additional $20M to tackle health equity disparities through cloud technology

AWS Public Sector Blog

This nonprofit works with governments to deploy affordable and scalable solutions through government hospitals to sustainably improve the quality of care and maternal and newborn outcomes. Jacaranda Health is looking to help reduce these numbers. PROMPTS technology helps improve maternal health in Sub-Saharan Africa.

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Our health in the cloud: Enabling strategic policy goals for a data-driven vision for healthcare

AWS Public Sector Blog

Yet it underlines the importance of engaging the public, patient organisations, and healthcare professionals in open discussions about the cloud and its applications in health. How cloud technology can enable health system goals: key challenges facing health systems and the opportunities afforded by a data-driven approach.