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Transforming public sector communication with phone-based voice AI

Open Access Government - Technology News

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

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Google Public Sector achieves Top Secret and Secret cloud authorization

Google Public Sector

Google Public Sector is dedicated to empowering digital transformation across the public sector. Intelligence Community, and Top Secret missions for the Department of Defense (DoD). Technology with security at its core Public Sector customers require the highest level of assurances for data protection.

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How AI can make public sector services more inclusive and accessible

Open Access Government - Technology News

AI is set to transform the public sector to be more inclusive and accessible, creating new ways to remove barriers for people with disabilities Bu the scale of the challenge is significant. It can help the public sector become more accessible and better cater to individuals with diverse disabilities.

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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. Every touchpoint is an opportunity for the public sector to give their consumers an experience tailored to their preferences and needs.

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How Microsoft 365 helps public sector organizations embrace generational diversity

Microsoft Public Sector

Public sector organizations are facing a generational shift in their workforce. On one hand, they are experiencing the impact of the “silver tsunami”, the mass retirement of baby boomers who have been the backbone of public service for decades. Teams-Tip-Sheet-Brochure-A5.pdf

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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

As investments and adoption of AI and ML continue to rise, there is tremendous potential for improved citizen experiences in the public sector. As public sector organizations seek solutions for their challenges, AWS Partners are at the forefront of helping to solve those problems using AI and ML.

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Three ways the public sector can hire, train and retain skilled digital transformation teams

AWS Public Sector Blog

We faced a common challenge for public sector organizations: How to hire, train, and retain people with the skills to make better digital services. Clearly communicate the impact and value of public sector work We took time to hone our message for digital roles.