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Our AWS Partner Transformation Program (PTP) is an important part of this commitment, offering comprehensive assessment, training, and enablement to help our publicsector partners build successful and profitable AWS-based businesses. Bhavesh Goswami, Founder and CEO of CloudThat Technologies Pvt.
One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. However, as enrollment swelled over the years, Dallas Colleges legacy call center struggled to keep pace.
Plus, when educators connect and communicate with each other, they can help improve the culture of education, use their data more effectively, and deliver better results for students. Discover how four AWS EdStart Members use AWS to create more connected and engaging educational experiences for learners around the world.
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Citizens are increasingly engaging with publicsector entities through digital surfaces and touchpoints. Every touchpoint is an opportunity for the publicsector to give their consumers an experience tailored to their preferences and needs.
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Generative AI has been increasingly used to create highly personalized and convincing phishing emails, making it harder for even trained employees to distinguish between legitimate and malicious communications. Re-evaluate your on-call communication and rotation plan. Prepare for incidents.
The selected startups are focused on a wide range of solutions for first responders, emergency services, corrections, and other public safety agencies. The company’s innovative career readiness platform features the Whole Learner Framework, which focuses on engagement and personalized learning.
Sustainability is becoming a priority topic across publicsector organizations. The Center for Climate Change Communications generates insights to help society make informed decisions on environmental impact and actions to take to prevent further harm from climate change.
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Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. You Cant Ignore Generational Preferences Scot Barker, Chief Innovation Officer for Burlington, Vermont, observed that most members of Gen Z arent going to city hall to request public services.
Breaking down the challenge to make heritage appealing to all The NCS Cloud Innovation for Communities (CIC) program team was tasked with making Singapore’s rich history and heritage more appealing across all generations through engaging experiences powered by cutting-edge technologies.
Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities. How data can help public safety agencies support civilians’ needs. Agencies around the country use the Vitals TM App to improve how they engage with at-risk individuals in their community.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS PublicSector team.
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The Amazon Transcribe API, StartTranscriptionJob , can be automatically engaged through Lambda functions to initiate transcription jobs for each uploaded file. Since communication with OpenSearch is done using HTTP requests, interacting with the cluster happens through requests such as PUT, GET, and DELETE.
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and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.
hello energy , from Rotterdam, Netherlands, offers a software-as-a-service (SaaS) solution that enables real estate owners to engage tenants and stakeholders to connect and create energy-positive buildings. Read related stories on the AWS PublicSector Blog: How publicsector organizations use AWS to build sustainability solutions.
As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.
Microsoft is leading the charge, deploying innovative AI solutions tailored for publicsector needs. Microsoft 365 Government Community Call Watch past episodes of Jay Leask and other members of the Government Community on LinkedIn!
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State Department’s Coordinator for International Communications and Information Policy, Ambassador Stephen Lang; the British Embassy’s Deputy Head of Mission, James Roscoe, MVO; and the Italian Embassy’s Deputy Chief of Mission, Alessandro Gonzalez. Dobriansky, G7 partners discussed ways to align AI governance strategies.
Understanding Compliance Between Commercial, Government, DoD & Secret Offerings - Sept 2024 Update This article is the second of a series in the Microsoft Tech CommunityPublicSector Blog and touches on several key principles for compliance, including data residency versus data sovereignty.
With this data in hand, credit unions can send their members personalized communications , such as text messages, email, and voice calls. Credit unions can also use these solutions to unify and enhance member data , and then perform deep-dive analyses into that data.
This powerful tool combines large language models (LLMs) with your organization’s data to enhance productivity and innovation in the publicsector. Microsoft 365 Government Community Call Watch past episodes of Jay Leask and other members of the Government Community on LinkedIn!
Yet it underlines the importance of engaging the public, patient organisations, and healthcare professionals in open discussions about the cloud and its applications in health. This may seem surprising given that most people don’t bat an eye at having the entirety of their financial data available on the cloud.
Moving digital assets to the cloud is one of the first steps governments can take to secure their public services against large-scale disruptions. In this blog post, learn key takeaways from our engagements with publicsector customers that can help you better prepare for this transformation. Get started with CGIT.
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Designed to provide high quality and culturally rich online learning experiences – both inside and outside of the classroom – HBCUv will launch its course sharing network and communityengagement platform in 2024.
As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.
With the integration of Google Workspace into Onward Ops, each separating service member receives a Google Workspace account to engage with a variety of vetted resources and easily communicate with others in the program.
As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Thank you for your patience.
These new TTMs, available now, provide topic-specific workshops designed to complement standard PTP engagement. As a software development company, we always work against the clock and CEE meetings remind us that proactively planning and communicating can also help us in reducing development time and costs.”
Publicsector organizations have a challenge ahead in the next 2-5 years: they must do more with less and transform along the way. Some of the best practices to consider when designing a response plan includes: Streamline engagement – Identify the most appropriate team for an incident. Create a topic with a standard queue.
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