AWS Public Sector Blog

MARCH 21, 2023

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

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Public Sector Nonprofit Operations Local Government 246

zencity

FEBRUARY 28, 2025

State and local governments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source

Outreach 52

Outreach Local Government Government Public Sector 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Campaign Outreach Public Sector Constituents 130

Homeroom

JULY 13, 2022

By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.

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Outreach Engagement Education Communications 98

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts. License: CC BY-SA 4.0

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 130

A Library Writer's Blog

MARCH 27, 2025

Best wishes, Bernie Bernie Folan Communications, Engagement and Outreach Manager, OASPA OASPA, Open Access Scholarly Publishing Association bernie.folan@oaspa.org All proposals should be submitted by April 16, 2025 via this form which asks for a brief description (up to a strict maximum count of 250 words) of your proposal.

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Outreach Communications Engagement Management 40

The Stoop (NYU Furman Center)

JUNE 14, 2023

“And that leads us to: how do we not just better communicate, but better understand and engage with the residents across the city of what it means for everyone in every neighborhood to help address the housing crisis?” ’” said Torres-Springer. “We just can’t let that happen.”

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Engagement Housing Laws Advocacy 115

Princeton Public Library

FEBRUARY 16, 2021

To extend our community outreach, the library partners with the many municipal, non-profit, and business organizations that make Princeton such an extraordinary town. This month, we spoke with Charlotte Collins, associate director and Gwen McNamara, communications specialist at the John H.Pace, Jr.

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Engagement Outreach Communications 52

AWS Public Sector Blog

SEPTEMBER 8, 2022

From fundraising insights to beneficiary intelligence, to personalized communications, your nonprofit’s data can better support the activities that drive funding and resources toward your mission. The alumni team then uses the data hub to analyze alumni engagement data and identify potential program ambassadors.

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Fundraising Nonprofit Public Sector Communications 130

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m.

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Engagement Social Media Constituents Outreach 52

Social Pinpoint

APRIL 21, 2024

You just perfected the virtual meeting, and now you’re looking to combine new online best practices with traditional engagement methods. Then we’ll discuss big lessons learned and emerging trends in digital+ engagement. How does digital engagement bring in new voices and improve outcomes?

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Engagement Housing Communications Outreach 52

zencity

MAY 2, 2022

Our research insights on inclusive engagement from community members and engagement practitioners. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? Yet providing a tool for community engagement was not enough. We want inclusive engagement.

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Engagement Outreach Community Engagement Budgeting 52

Super Library Marketing

FEBRUARY 19, 2024

One of the best ways to find your library marketing soulmates… the ones who will nod sympathetically when you talk about how hard it is to get engagement on your social media posts or how your co-workers expect you to make a flyer for every single program is at a conference. The Communities track is marketing and outreach-focused.

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Social Media Fundraising Outreach Communications 102

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success?

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Constituents Social Media Communications Engagement 59

Open Access Government - Technology News

FEBRUARY 10, 2023

Solutionpath’s Rachel Maxwell considers the importance of knowing your strategic priorities when deploying student engagement analytics within a university When thinking about digital solutions, it is important to know the problem for which the solution is deployed. Some use cases may be the explicit strategic reason for deploying analytics.

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Engagement Outreach Development Education 93

Super Library Marketing

NOVEMBER 7, 2022

This was the first-ever pre-conference workshop for the Library Marketing and Communications Conference , which returned in all its in-person glory. We must make print collateral, send emails, schedule social media posts, attend meetings, make press releases, do outreach events, and then attend more meetings. We are all doing too much.

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Social Media Press Release Communications Strategic Planning 98

GovLoop

DECEMBER 6, 2022

Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. Engagement as an Agency-wide Priority. Get the guide.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

A Library Writer's Blog

JUNE 29, 2022

Interested in presenting at the 9th annual Library Marketing and Communications Conference November 2-3 in Indianapolis, IN? We want you to share your knowledge on the tried and true, the latest trends, and the best practices in marketing and communications. Library Marketing and Communications Group 1190 Meramec Station Rd.,

Communications 40

Communications Social Media Media Relations Advocacy 40

Social Pinpoint

APRIL 25, 2023

Are you taking advantage of social media to promote your online community engagement efforts? From keeping your community informed on your newest projects, promoting opportunities to participate, or closing the loop – social media can be incredibly helpful. What is Social Media Engagement?

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Social Media Community Engagement Engagement Communications 52

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

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Transportation Community Engagement Engagement Public Transportation 52

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. In engaging the community, “trust is a big issue,” Clipson said. Take 311 calls,” Brodsky said. “We

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Constituents Engagement Outreach Government Agency 59

AccessE11

SEPTEMBER 6, 2023

A satisfied citizenry is more likely to engage with the community, trust their local government, and participate in civic responsibilities like voting. In an environment where many citizens are already hesitant to engage with governmental systems, a convoluted or unintuitive interface can serve as a formidable barrier.

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Local Government Outreach Engagement Voting 52

GovLoop

MAY 12, 2023

Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

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Engagement Parks And Recreation Elected Officials Transportation 52

A Library Writer's Blog

JANUARY 17, 2023

Chapters should include planning for change and effective communication with faculty; some questions for inspiration might consist of: Have you ever experienced telling your faculty about discontinuing services due to budgetary restrictions?

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Outreach Education Communications Development 75

Social Pinpoint

SEPTEMBER 19, 2023

Learn how to create positive project outcomes with your online community engagement platform of choice. This final instalment will focus on the best tips to develop and share your public transportation engagement report. After the GoZone public engagement period closed, our team went into full-on reporting and metrics mode.

Community Engagement 52

Community Engagement Engagement Transportation Campaign 52

Super Library Marketing

MAY 8, 2023

Photo courtesy Cincinnati and Hamilton County Public Library In my freshman year of college, a woman came to my Intro to Communications class to talk about the future of the Internet. She told us that someday, the internet would keep track of our previous searches and purchases.

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Social Media Outreach Communications Campaign 92

Partnership for Public Service

SEPTEMBER 14, 2023

The “ States of Our Union ,” a new resource created by the Center for Presidential Transition ® and Deloitte, identifies what presidential transition teams can do when planning for a new administration—or a second term—to engage different levels of government. A selection of key actions is included below.

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Outreach Coordinator Housing Communications 40

GovLoop

JANUARY 31, 2023

To strengthen constituent engagement, look at this guide , which includes tips and tactics for addressing digital divides, as well as advice from peer agencies, who share their challenges, solutions and recommendations for reaching residents in a digital and hybrid world.

Constituents 52

Constituents Outreach Engagement Local Government 52

Open Access Government - Technology News

SEPTEMBER 12, 2023

With the rise of COVID-19 in 2020, telephone fundraising experienced a significant boost , with fundraising agencies reporting an increase in engagement from callers who suddenly had the time and willingness to talk on the phone during lockdown. Is telephone fundraising still relevant? Most notably, the Cloud.

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Fundraising Communications Stewardship Outreach 59

A Library Writer's Blog

MARCH 14, 2024

The 2024 conference will encourage participants to consider how we might all work towards truly equitable and inclusive open scholarship practices as well as address many timely and fundamental topics relating to open scholarly communication. The conference will be held in Lisbon 16-18 September 2024.

Outreach 40

Outreach Communications Engagement Development 40

GovLoop

AUGUST 30, 2024

Although not everyone is comfortable with artificial intelligence, AI/ML solutions that fuse and analyze data for public outreach are safe, and eventually more agencies will welcome generative AI, Ainsbury said. Just because [some] aspect of AI/ML might be scary …, there are other aspects of AI/ML that are ripe for the picking.”

Outreach 52

Outreach Constituents Engagement Budgeting 52

AccessE11

FEBRUARY 20, 2024

In the current landscape of municipal management, the shift towards digital engagement tools for managing citizen feedback has become increasingly crucial. Citizens are looking for ways to engage with their local governments that align with their daily use of technology.

Local Government 52

Local Government Engagement Social Media Management 52

Rebuilding Place in Urban Space

JUNE 27, 2024

I think that the real problem has been lack of neighborhood communication and education, heightened by the reality of car centricity, which automobile dependent residents aren't inclined to question--they just take it for granted. They have the capacity for community communication. The roundabout just popped up with no notice.

Transportation 52

Transportation Sustainability Communications Campaign 52