GovLoop

FEBRUARY 27, 2024

During the latest New Supervisors in Government Community of Practice session, “How to Manage an Inclusive Team,” we spoke with Priscilla Stallings, Chief Inclusion Officer, State of Minnesota, who shared insight and advice on creating a team where everyone feels valued and respected. ET, “How to Keep Your Team Engaged.”

Management 72

Management Communications Engagement Government 72

Eric Holdeman's Disaster Zone Podcast

NOVEMBER 29, 2022

Communications in disasters has always been an issue—across the board. In this podcast we dive into what makes communications so difficult in a disaster and how having communications options and redundancy is critical. Communications in disasters has always been an issue—across the board. Today’s guest is James Clevenger.

Communications 52

Communications Engagement Education Management 52

GovLoop

DECEMBER 20, 2023

More than two-thirds of federal employees still work remotely to some degree, according to a November 2023 Office of Personnel Management survey. To make sure employees are best equipped to communicate and collaborate, agencies need four collaboration elements in place.

Communications 105

Communications Security Engagement Management 105

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

Disaster Planning and Emergency Management

OCTOBER 21, 2022

From memory he recited to me a catalogue of omissions, oversights and failures in managing the risks. The real problem is that the British emergency planning, management and response system is fragmented and incomplete. They are managed by the country's local resilience forums. It lacks a national emergency operations centre.

Management 92

Management Operations Laws Regulations 92

Partnership for Public Service

FEBRUARY 28, 2024

In December, the Partnership for Public Service hosted a virtual event with Jason Love, a program analyst and award coordinator at the Department of Health and Human Services, to share how federal communicators can shape positive narratives about government and amplify agency success stories. Here are three key takeaways: 1.

Communications 40

Communications Public Affairs Coordinator Social Media 40

AWS Public Sector Blog

DECEMBER 19, 2024

One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. Connect enables us to better manage our telephone call volumes and save students time and energy.

Communications 52

Communications Public Sector Leadership Engagement 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

Microsoft Public Sector

JULY 20, 2023

Traditionally, many organizations rely on tools like data loss prevention (DLP) to manage insider risks. To address this challenge, a dedicated and purpose-built Insider Risk Management solution that is integrated with a Data Loss Prevention solution can be incredibly helpful for government organizations.

Management 75

Management Security Communications Government Agency 75

Social Pinpoint

JANUARY 10, 2024

Yet, with the ongoing development and increased integration of AI into our daily lives, a crucial question arises: Will AI replace community engagement? Community engagement has played a crucial role in being responsible for societal progress, fostering connections, shared visioning, and better placemaking.

Community Engagement 52

Community Engagement Engagement Communications Cultivation 52

Social Pinpoint

APRIL 21, 2024

You just perfected the virtual meeting, and now you’re looking to combine new online best practices with traditional engagement methods. Then we’ll discuss big lessons learned and emerging trends in digital+ engagement. How does digital engagement bring in new voices and improve outcomes?

Engagement 52

Engagement Housing Communications Outreach 52

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. created a software-as-a-service (SaaS) solution for Intelligent Digital Evidence Management Systems (iDEMS).

Public Safety 135

Public Safety Public Sector Laws Supervision 135

Social Pinpoint

JUNE 5, 2023

In today’s digital world, online platforms and digital engagement tools have played a significant role in connecting communities closer together with their local and federal governments. Why is data protection and privacy important in community engagement? Key principles of data protection.

Community Engagement 52

Community Engagement Engagement Regulations Security 52

GovLoop

JUNE 14, 2024

NextGen Public Service Award Categories Manager of the Year: This category recognizes a manager or supervisor who goes above and beyond for their team and individual contributors. They care about their team, show up for them, listen to their ideas and advocate needs to upper management on their behalf.

Government 102

Government Public Service Communications Constituents 102

GovLoop

JANUARY 30, 2024

Hands down, they selected: unclear expectations, poor communications with supervisors and lack of adequate training. Some days it seems that nothing matters to anyone … We need management to care and to show organizational accountability at all levels.” “We

Leadership 98

Leadership Accountability Communications Development 98

GovLoop

AUGUST 30, 2022

For Airis McCottry Gill, Executive Director, Employee Experience and Organizational Management, Veterans Affairs Department and her team, it’s much bigger. VA also has an integrated Employee Engagement Council with representation from across the department, including labor union partners. Elevating this work is multipronged.

Engagement 52

Engagement Communications Implementation Management 52

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Social Pinpoint

FEBRUARY 6, 2023

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA’s ambitious public involvement project required a flexible suite of online community engagement tools to easily gather informed feedback from residents. Keep your public engagement “hub” up to date.

Engagement 52

Engagement Community Engagement Transportation Communications 52

Social Pinpoint

DECEMBER 17, 2023

Online community engagement has truly transformed how we connect, communicate, and access information. In this article, we will explore how to combat these challenges by sharing five ways to empower online community engagement in older adults. How Should We Define ‘Older Adults’ in Our Community?

Community Engagement 52

Community Engagement Engagement Communications Social Media 52

Microsoft Public Sector

APRIL 3, 2023

We will provide a deep dive into the new modern employee experience platform, and how you can help the agency’s employees, managers and leaders be their best. Viva Goals) Community and Connections - providing critical staff communication mediums for both knowledge workers and frontline staff that directly aligns to their needs.

Engagement 98

Engagement Communications Security Management 98

Social Pinpoint

AUGUST 24, 2023

With the rise of technology, online community engagement has become a powerful tool for public participation. But how can we foster community engagement among the younger generation? How should we define ‘youth’ in our community? Why should we engage with the youth in our community?

Community Engagement 52

Community Engagement Engagement Social Media Education 52

AccessE11

JUNE 20, 2023

An Alternative for Small to Mid-Sized Municipalities One such alternative is citizen issue management software, which proves to be an effective option for municipalities to track, manage, and respond to citizen requests and concerns. Thankfully, there are cost-effective alternatives available that can provide similar benefits.

Management 52

Management Communications City Manager Implementation 52

GovLoop

OCTOBER 27, 2023

2023 Award Winners: Eli Homes, Research Fish Biologist, National Marine Fisheries Service, National Oceanic and Atmospheric Administration Michael Berkholtz, Manager of Business Relations, Federal Acquisition Service, Office of Information Technology Category, U.S.

Public Service 115

Public Service Communications Public Health Management 115

AWS Public Sector Blog

JANUARY 25, 2024

FOLX runs on AWS and relies on the AWS Cloud to power important services such as content delivery, website hosting, partner integrations, data storage, identity management, and serverless tasks. FOLX now serves tens of thousands of patients across the US, offering virtual primary care, gender-affirming care, and mental health services.

Nonprofit 126

Nonprofit Communications Engagement Social Services 126

American City & Country

SEPTEMBER 18, 2024

When they buy technology, cities and counties will often face multiple issues, says Dean Cunningham , segment development manager, Public Safety at Axis Communications , a company that produces network cameras, access control systems, network audio devices and other IP networking solutions for physical security and video surveillance applications.

Government 110

Government Public Safety Local Government Public Sector 110

AccessE11

OCTOBER 5, 2022

But imagine if you could implement a digital municipal citizen engagement solution for your community. One that looks to improve your residents’ engagement and overall satisfaction, and also benefit by handling more service requests with shorter turnaround times.

Engagement 52

Engagement Implementation Local Government Government 52

Center for Community Progress

SEPTEMBER 1, 2022

A Zimmerman discuss how effectively managed vacant lot greening can deliver diverse public health benefits to communities. In contrast, when the management of vacant lots is effectively addressed at scale through greening programs, these lots can deliver diverse public health benefits to communities. Rupp , Alison R.

Engagement 52

Engagement Stewardship Sustainability Public Health 52

AWS Public Sector Blog

DECEMBER 18, 2024

Generative AI has been increasingly used to create highly personalized and convincing phishing emails, making it harder for even trained employees to distinguish between legitimate and malicious communications. Re-evaluate your on-call communication and rotation plan. Prepare for incidents.

Security 105

Security Government Implementation Communications 105

Google Public Sector

FEBRUARY 13, 2024

Discovering data management solutions that align with the Department of Defense's (DoD) rigorous requirements for scale, security, and stability presents a formidable challenge. The challenge for the CDAO was managing the volume of APIs at DoD scale. Google Cloud’s API management software, Apigee , offered an ideal solution.

Public Sector 93

Public Sector Management Communications Engagement 93

Social Pinpoint

APRIL 11, 2023

An effective community engagement strategy helps local governments to make more informed decisions. Not only does involving the public in decision-making help to create a shared vision for the community. We’ve uncovered 10 effective community engagement tips to help you elevate your strategy today.

Community Engagement 52

Community Engagement Local Government Engagement Government 52

Super Library Marketing

JULY 3, 2023

I have observed a lack of comprehension among management regarding the substantial time investment necessary to fulfill their expectations. I’ll never forget a conversation I had at the Library Marketing and Communications Conference. More Advice Effective Library Internal Communication Is Not Impossible!

Social Media 77

Social Media Management Communications Cultivation 77

American City & Country

OCTOBER 8, 2024

Teamwork is essential when cities and counties plan to buy new systems and equipment, says Gary Mitchell , director of SLED (state, local and education) business development at Iron Mountain Government Solutions , a company that provides secure management of data and assets; it works to protect, connect and activate high-value customer data.

Public Sector 110

Public Sector Management Implementation Engagement 110

AWS Public Sector Blog

JANUARY 10, 2024

“The new AWS Skills to Jobs Tech Alliance in West Virginia continues our global mission of working across government, education, and nonprofits to support organizations and their enduring need for highly qualified talent that is critical to future growth,” said Valerie Singer, general manager of AWS Worldwide Public Sector Global Education.

Education 140

Education Development Public Sector Engagement 140

AWS Public Sector Blog

DECEMBER 15, 2022

As an IT leader for digital citizen services, you need to automate incident management runbooks. With this mental model in mind, here are the three steps to implement it in practice, starting with an existing asset: your incident management runbook. 1) Place current incident management runbook as documents in AWS Systems Manager.

Security 98

Security Management Communications Public Sector 98

GovLoop

NOVEMBER 4, 2022

Collaboration is at the heart of agile methodology for good reason: It engages all the talents on the team and generates comprehensive solutions. We have our introverts and extraverts, and you want to have communications mechanisms that work for both.”. Build Trust and Communication. Over-communicate. Jammer asked.

Management 59

Management Communications Accountability Implementation 59

Open Access Government - Technology News

JULY 26, 2024

Companies and governments have, by default, trained us to accept their methods of communication and engagement, often using emails and text messages that urge immediate action and display the same attributes as those sent from cybercriminals. Secondly, companies must change how they engage with their customers.

Implementation 97

Implementation Accountability Security Communications 97

American City & Country

AUGUST 22, 2024

Communication plays a critical role in modernization projects. With decades of experience helping government agencies modernize their systems—from streamlining back-office operations to building automation—the theme that connects all successful projects is an emphasis on open and honest communication.

Government Agency 75

Government Agency Implementation Government Communications 75