AWS Public Sector Blog

JANUARY 10, 2024

In Egypt, AWS signed a new nationwide agreement with the Ministry of Higher Education & Scientific Research (MoHESR) in June 2023, alongside 100 ministers, higher education, and government affiliates. Learners engaged in the West Virginia Tech Alliance should expect similar opportunities to engage with AWS employer customers in 2024.

Education 352

Education Development Public Sector Engagement 352

Center for Community Progress

MARCH 3, 2025

(Photo: Community Progress) Neighborhood-Led Vacant Lot Maintenance Programs like the Genesee County Land Bank Authoritys (GCLBA) Clean & Green initiative show how resident engagement can combat illegal dumping. Their contributions supplement local government capacity and fosters neighborhood pride.

Outreach 97

Outreach Engagement Stewardship Public Health 97

AWS Public Sector Blog

SEPTEMBER 2, 2022

Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities. With 30 years of experience in law enforcement, Janeé Harteau, CEO of Vitals Aware , is an expert on the importance of information when law enforcement engages with the public.

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Constituents Laws Public Safety Public Sector 246

AWS Public Sector Blog

MARCH 21, 2023

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

Social Pinpoint

APRIL 11, 2023

An effective community engagement strategy helps local governments to make more informed decisions. Not only does involving the public in decision-making help to create a shared vision for the community. We’ve uncovered 10 effective community engagement tips to help you elevate your strategy today.

Community Engagement 52

Community Engagement Local Government Engagement Government 52

zencity

JULY 12, 2023

Social media has significantly changed the communication landscape, bringing government leaders closer to the people they serve and building trust between them. Here are four things every state and local government leader needs to know about Threads to be a successful early mover: Register your username(s) right away.

Local Government 98

Local Government Social Media Government Accountability 98

zencity

NOVEMBER 21, 2022

In their paper, “The Responsive City Cycle,” Stephen Goldsmith and Betsy Gardner present a model of trust-building between local governments and their residents based on responsiveness. Embedded in this question is a growing understanding that responsiveness is a crucial component of resident engagement.

Communications 52

Communications Engagement Local Government Laws 52

AWS Public Sector Blog

APRIL 22, 2024

At the core of the Tech Alliance lies a collaborative effort to validate and then communicate the technical and professional skills learners need to develop for entry-level jobs in cloud engineering, data analytics, and software development. This initiative expands student employability, adding skills that the technology market seeks.”

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Education Public Sector Development Communications 319

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 298

zencity

FEBRUARY 28, 2025

State and local governments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source

Outreach 52

Outreach Local Government Government Public Sector 52

Open Access Government - Technology News

SEPTEMBER 25, 2024

Jonty Fletcher, Marketing Manager at Synertec Ltd , focuses on the benefits and challenges of adopting multi-channel communications Multi-channel communications are something that people need to think about. The question is, which method works best in communicating to the recipient? What are multi-channel communications?

Communications 52

Communications Social Media Engagement Local Government 52

zencity

JANUARY 3, 2022

It’s a new year, which means our team is here to share the local government conferences we’re most excited for in 2022. But by mid-year, as things began opening up, we were back in action in person, happy to see so many of our local government friends and colleagues! 10 Best Local Government Conferences 2022.

Local Government 52

Local Government Government City Manager Engagement 52

Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

Public Sector 64

Public Sector Communications Translation Operations 64

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives.

Public Sector 130

Public Sector Local Government Management Education 130

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 52

Outreach Engagement Constituents Campaign 52

AWS Public Sector Blog

JULY 14, 2023

From July 11-12, 2023, the IMAGINE: Education, State, and Local Leaders conference from Amazon Web Services (AWS) gathered public sector leaders from around the world in Sacramento, CA to reimagine the future of state and local government and education. Learn more about the inaugural State and Local Champions.

Education 130

Education Public Sector Local Government Government 130

American City & Country

SEPTEMBER 18, 2024

When they buy technology, cities and counties will often face multiple issues, says Dean Cunningham , segment development manager, Public Safety at Axis Communications , a company that produces network cameras, access control systems, network audio devices and other IP networking solutions for physical security and video surveillance applications.

Government 110

Government Public Safety Local Government Public Sector 110

GovPilot

APRIL 9, 2024

In the complex world of local governance , the role of local government officials reaches far beyond policy making and administrative duties. Officials are the conduits by which communities seek representation and progress.

Press Release 52

Press Release Local Government Constituents Government 52

GovPilot

MARCH 4, 2024

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

Local Government 52

Local Government Leadership Government Public Sector 52

Social Pinpoint

JUNE 5, 2023

In today’s digital world, online platforms and digital engagement tools have played a significant role in connecting communities closer together with their local and federal governments. Why is data protection and privacy important in community engagement? Key principles of data protection.

Community Engagement 52

Community Engagement Engagement Regulations Security 52

GovPilot

DECEMBER 21, 2022

Despite public enthusiasm, oftentimes local governments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.

Local Government 52

Local Government Constituents Government Communications 52

Microsoft Public Sector

MAY 2, 2023

To successfully enable a hybrid work environment where employees feel heard and valued, public sector agencies ought to prioritize employee engagement and communication, create a culture of openness and transparency and ensure that their employees have access to the appropriate tools and resources for flexible work.

Local Government 74

Local Government Government Public Sector Strategic Planning 74

zencity

DECEMBER 20, 2021

Community surveys are as old as the opinions they collect. Local governments have long relied on surveys for good reason. We’ve put together 5 best practices for increasing digital survey effectiveness and engagement. This conversation can raise resident engagement levels with the survey, and in general.

Engagement 52

Engagement Local Government Social Media Communications 52

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

Public Sector 147

Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Learn how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more by visiting the AWS Cloud for State and Local Governments hub.

Translation 200

Translation Constituents Public Sector Local Government 200

zencity

NOVEMBER 30, 2021

Social media has the power to positively impact civic engagement. It is an opportunity for local governments to increase engagement, to get more equitable community feedback and reach more residents, and to help build trust with the community by more easily meeting them where they are.

Engagement 52

Engagement Social Media Local Government Community Engagement 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process.

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Campaign Outreach Public Sector Constituents 130

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Social Pinpoint

MAY 28, 2023

From community engagement, community consultation, public participation, public involvement, civic engagement, public engagement, and citizen participation – it’s a varied mix. In an ideal world, “engagement”, “participation”, and “involvement”, would mean the exact same thing and could be easily interchanged.

Community Engagement 52

Community Engagement Engagement Political Process Implementation 52

Open Access Government - Technology News

NOVEMBER 14, 2024

Some of the seven locations include Bontddu, Llanelltyd, Penmaenpool, and parts of Snowdonia National Park, the boosts in connectivity are expected to benefit local residents, businesses and community services. The Shared Rural Network (SRN) initiative SRN is a joint project between the government and mobile network operators.

Communications 52

Communications Government Education Engagement 52

AccessE11

OCTOBER 5, 2022

But imagine if you could implement a digital municipal citizen engagement solution for your community. One that looks to improve your residents’ engagement and overall satisfaction, and also benefit by handling more service requests with shorter turnaround times.

Engagement 52

Engagement Implementation Local Government Government 52

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. If it doesn’t arrive, or if you have questions, visit [link].

Outreach 130

Outreach Public Sector Campaign Communications 130

AWS Public Sector Blog

SEPTEMBER 27, 2023

Cloud migrations and microservices can create opportunities for WIC administrators and technologists to plug-and-play solutions that assist beneficiaries with WIC applications, case management, reduced administrative burden, and engagement in their health, while continuing to leverage their current technical solutions.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts. She misses the letter and doesn’t respond in time.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

AUGUST 16, 2023

However, digital transformation can only be achieved when workers have the data literacy skills to read, interpret, communicate, and reason with this data. Based on these experiences, we have created a four-step framework for successfully building and managing a data literacy program: plan, curate, engage, and measure.

Public Sector 130

Public Sector Development Engagement Education 130

Citizen Lab

APRIL 12, 2023

Local governments are constantly seeking new ways to engage with their communities. In recent years, community engagement platforms have become vital tools for local governments to connect with their residents.

Community Engagement 52

Community Engagement Local Government Engagement Communications 52

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens.

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Constituents Outreach Communications Engagement 130