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Federal communicators offer key insights for navigating leadership transitions in government

Partnership for Public Service

12, the Partnership for Public Service hosted the final 2024 convening of the Federal Communicators Series. During the meeting, federal public affairs officers offered three main recommendations for communications leaders in government to effectively lead their teams through transitions in agency leadership.

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What do Govloop Readers Value in EX?

GovLoop

Hands down, they selected: unclear expectations, poor communications with supervisors and lack of adequate training. Strong, supportive, decisive and inspiring leadership is important to a positive employee experience. We have a lack of consistency across all departments, especially across leadership and middle management.

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The value of communication in sharing success

Partnership for Public Service

In December, the Partnership for Public Service hosted a virtual event with Jason Love, a program analyst and award coordinator at the Department of Health and Human Services, to share how federal communicators can shape positive narratives about government and amplify agency success stories. Here are three key takeaways: 1.

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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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10 Leadership Tips For Local Government Officials From GovPilot

GovPilot

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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Strengthening senior executive leadership is critical to ensuring the continuity of government

Partnership for Public Service

During times of change, these career executives are a source of stability, bridging gaps in mission and service delivery, serving as stewards of agency workforces and resources, and directly communicating with and supporting incoming political leadership. But periods of transition make certain leadership competencies critical: 1.