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For municipal staff and electedofficials, the journey towards digital transformation involves understanding the limitations of current practices, exploring the capabilities of modern technologies, and leveraging data for continuous improvement and strategicplanning.
He said that when executive staff or electedofficials receive citizen survey results that identify areas the public finds to need improvement, best practice should NOT be to conclude that residents simply don’t understand the wonderful work the local government is doing; best practice should NOT be to aim only at educating the uninformed.
For municipal staff and electedofficials, the journey towards digital transformation involves understanding the limitations of current practices, exploring the capabilities of modern technologies, and leveraging data for continuous improvement and strategicplanning.
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