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An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

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An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. The city now enjoys a 58% engagement rate.

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

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San Antonio Deepens Trust With Constituents

GovLoop

For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Besides being inefficient, this made it difficult for the city to coordinate communications across departments. The new department’s name reflects the idea that engagement is as important as communications itself, Reed said.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. We provided quicker turnaround times. [We

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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

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How Voice Recognition Can Improve Constituent Satisfaction

GovLoop

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. ” For more ideas on how agencies are improving their outreach, download the guide.