GovLoop

NOVEMBER 26, 2024

That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.” In this video interview, Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.

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AWS Public Sector Blog

JUNE 7, 2024

Breaking down the challenge to make heritage appealing to all The NCS Cloud Innovation for Communities (CIC) program team was tasked with making Singapore’s rich history and heritage more appealing across all generations through engaging experiences powered by cutting-edge technologies.

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zencity

MAY 2, 2022

Our research insights on inclusive engagement from community members and engagement practitioners. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? Yet providing a tool for community engagement was not enough. We want inclusive engagement.

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Engagement Outreach Community Engagement Budgeting 52

Social Pinpoint

JANUARY 22, 2023

Recent digital evolution has sparked a growing conversation about how online engagement tools can motivate citizens to participate in democracy beyond election time and play an active role in shaping their future. Show the community why involvement matters. People aren’t born with a willingness to engage in public life.

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Center for Community Progress

SEPTEMBER 1, 2022

A Zimmerman discuss how effectively managed vacant lot greening can deliver diverse public health benefits to communities. Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Approximately 15 percent of US cities consist of vacant land.

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GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success?

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Microsoft Public Sector

OCTOBER 23, 2024

The PowerShell source code and download for the tool can be found at GitHub - cisagov/ScubaGear: Automation to assess the state of your M365 tenant against CISA's baselines. Teams : Recommends controls for more secure communication and collaboration within Microsoft Teams.

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GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. Granicus supports public agencies through all four stages, she said.

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Communications Engagement Legislation Constituents 59

Google Public Sector

APRIL 25, 2024

Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government.

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GovLoop

NOVEMBER 7, 2022

“All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. Get the guide.

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Microsoft Public Sector

MAY 24, 2023

Microsoft 365 helps public sector organizations improve their recruitment processes by enabling them to: Create and share engaging job postings with Microsoft Word, use customizable templates for new ideas in a social post, and share them with anyone to edit them together.

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GovLoop

JULY 18, 2023

The key, Gardner said, is communication. The best thing we can do is form communication links between our team and the agency team.” ” For more insights on how to improve constituent trust when providing services, download it here: Get the guide Image by Stefan Schweihofer from Pixabay Favorite

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zencity

JULY 12, 2023

Social media has significantly changed the communication landscape, bringing government leaders closer to the people they serve and building trust between them. To do this, either download Threads from your app store OR go to your Instagram account and find Threads in the ‘three lines’ menu on your profile to get started.

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GovLoop

SEPTEMBER 2, 2022

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department (CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

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Communications Engagement Community Development Transportation 64

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. In engaging the community, “trust is a big issue,” Clipson said. Take 311 calls,” Brodsky said. “We

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Open Access Government - Technology News

DECEMBER 9, 2022

This ensures that devices and the IT admin console can connect and communicate on demand. This means having the latest OS, firmware, and software versions available in cloud storage for easy download and installation. Though more engaging and effective because of this, it makes them more tempting to shady users and opportunists.

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AWS Public Sector Blog

MARCH 21, 2023

TensorIoT elevated Citibot for increased government efficiency and citizen engagement Citibot is an AI chatbot that helps citizens communicate with their governments using text messaging and web chat. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

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Super Library Marketing

NOVEMBER 28, 2022

Many libraries just didn’t have the staff time to commit to creating engaging, short-form video content. A Pro account will signal to TikTok that you are serious about creating engaging content on their app. Hashtags play a significant role in your library’s engagement success on TikTok. But times have changed.

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Social Media Accountability Engagement Communications 96

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

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Transportation Community Engagement Engagement Public Transportation 52

GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

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GovLoop

FEBRUARY 12, 2024

In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might. ” For more insights into state and local innovations that are changing communities , download it here: Get the guide It also first appeared on this blog January 9, 2024.

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Open Access Government - Technology News

OCTOBER 24, 2023

It has quickly progressed to become the leading interactive digital solution for communication, service delivery and end user engagement between health professionals and the community. DCB0129 – Clinical Risk Management: This provides evidence of the clinical safety of our Health and communication app.

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Communications Social Media Security Engagement 59

GovLoop

DECEMBER 12, 2023

This article appeared in our guide, “ Tools and Tactics for Employee Engagement.” For more insights on bringing out the best in your employees, download the guide: Get the guide Photo by Anna Shvets on pexels.com Favorite

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GovLoop

FEBRUARY 2, 2023

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department(CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

Communications 59

Communications Engagement Community Development Transportation 59

Social Pinpoint

SEPTEMBER 19, 2023

Learn how to create positive project outcomes with your online community engagement platform of choice. This final instalment will focus on the best tips to develop and share your public transportation engagement report. After the GoZone public engagement period closed, our team went into full-on reporting and metrics mode.

Community Engagement 52

Community Engagement Engagement Transportation Communications 52

GovLoop

DECEMBER 6, 2022

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Engagement as an Agency-wide Priority. Get the guide. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

Microsoft Public Sector

JANUARY 22, 2024

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

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GovLoop

OCTOBER 30, 2024

As part of the “substantive and technical expertise” competency, Foreign Service employees must develop “the ability to read, understand, create, and communicate data as information” and to identify “the strengths and weaknesses of various approaches based on data-driven analysis, as appropriate.”

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Social Media Public Affairs Voting Translation 64

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

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GovLoop

MAY 12, 2023

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Get the guide Favorite

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

NOVEMBER 4, 2022

Collaboration is at the heart of agile methodology for good reason: It engages all the talents on the team and generates comprehensive solutions. We have our introverts and extraverts, and you want to have communications mechanisms that work for both.”. Build Trust and Communication. Over-communicate. Jammer asked.

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GovLoop

AUGUST 15, 2023

For additional insights into making your organization more customer-friendly, download the guide. .” — Utsav Vatsyayan, Assistant Manager at EY Source: Digital.gov This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” Get the guide Image by Gerd Altmann from Pixabay Favorite

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GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

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Local Government Communications Social Services Constituents 52

GovLoop

JULY 10, 2023

Collaboration: The Secret of Successful Teams No matter how novel our individual ideas are and how many tasks we complete by ourselves, the truth is that we can accomplish more by engaging with our colleagues. ” To learn about the other four habits, download it here: Get the guide Photo by Kampus Production at pexels.com Favorite

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Cultivation Leadership Communications Engagement 59

GovLoop

DECEMBER 18, 2023

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX. Many organizations conduct engagement surveys annually — but fail to take meaningful action on the results, which steadily erodes trust over time.

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Microsoft Public Sector

MAY 17, 2023

Communication is key", and it's important that all stakeholders remain engaged from start to finish. To assist with this important initiative , I have provided the below Data Security Checklist and Test Cases that can help you during your data security journey ( attached as a download ).

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GovLoop

AUGUST 30, 2024

Granicus Experience Group To help agencies achieve their CX objectives — ultimately supporting critical mission goals — Granicus’ in-house team, the Granicus Experience Group (GXG), is a strategic digital and communications starting point, Ainsbury said. This personalized approach is “at the root of all that we do,” said Ainsbury. “Our

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