GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

Social Pinpoint

FEBRUARY 6, 2023

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA’s ambitious public involvement project required a flexible suite of online community engagement tools to easily gather informed feedback from residents. Keep your public engagement “hub” up to date.

Engagement 52

Engagement Community Engagement Transportation Communications 52

Google Public Sector

APRIL 25, 2024

Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government.

Public Sector 105

Public Sector Constituents Strategic Planning Implementation 105

GovLoop

JANUARY 30, 2024

Hands down, they selected: unclear expectations, poor communications with supervisors and lack of adequate training. Some supervisors are great with flexibility, cross-training and communication, and some are not good … Some supervisors are not convinced that culture matters.” “Too

Leadership 98

Leadership Accountability Communications Development 98

AWS Public Sector Blog

APRIL 28, 2023

When an organization sends a direct mail piece to an individual, the piece typically contains a specific call to action–like contributing a donation or engaging with the organization’s cause. Once the predictions have been produced, an email is sent to your inbox with a link to download the results.

Nonprofit 173

Nonprofit Public Sector Fundraising Communications 173

zencity

MAY 2, 2022

Our research insights on inclusive engagement from community members and engagement practitioners. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? Yet providing a tool for community engagement was not enough. We want inclusive engagement.

Engagement 52

Engagement Outreach Community Engagement Budgeting 52

Social Pinpoint

JANUARY 22, 2023

Recent digital evolution has sparked a growing conversation about how online engagement tools can motivate citizens to participate in democracy beyond election time and play an active role in shaping their future. Show the community why involvement matters. People aren’t born with a willingness to engage in public life.

Community Engagement 52

Community Engagement Engagement Social Media Translation 52

Center for Community Progress

SEPTEMBER 1, 2022

A Zimmerman discuss how effectively managed vacant lot greening can deliver diverse public health benefits to communities. Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Approximately 15 percent of US cities consist of vacant land.

Engagement 52

Engagement Stewardship Sustainability Public Health 52

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success?

Constituents 59

Constituents Social Media Communications Engagement 59

Microsoft Public Sector

OCTOBER 23, 2024

The PowerShell source code and download for the tool can be found at GitHub - cisagov/ScubaGear: Automation to assess the state of your M365 tenant against CISA's baselines. Teams : Recommends controls for more secure communication and collaboration within Microsoft Teams.

Security 136

Security Public Sector Regulations Implementation 136

GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. Granicus supports public agencies through all four stages, she said.

Communications 59

Communications Engagement Legislation Constituents 59

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. If it doesn’t arrive, or if you have questions, visit [link].

Outreach 130

Outreach Public Sector Campaign Communications 130

GovLoop

NOVEMBER 7, 2022

“All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

AWS Public Sector Blog

AUGUST 16, 2023

However, digital transformation can only be achieved when workers have the data literacy skills to read, interpret, communicate, and reason with this data. Based on these experiences, we have created a four-step framework for successfully building and managing a data literacy program: plan, curate, engage, and measure.

Public Sector 130

Public Sector Development Engagement Education 130

Microsoft Public Sector

MAY 24, 2023

Microsoft 365 helps public sector organizations improve their recruitment processes by enabling them to: Create and share engaging job postings with Microsoft Word, use customizable templates for new ideas in a social post, and share them with anyone to edit them together.

Public Sector 96

Public Sector Communications Engagement Security 96

GovLoop

JULY 18, 2023

The key, Gardner said, is communication. The best thing we can do is form communication links between our team and the agency team.” ” For more insights on how to improve constituent trust when providing services, download it here: Get the guide Image by Stefan Schweihofer from Pixabay Favorite

Security 98

Security Constituents Communications Budgeting 98

Super Library Marketing

NOVEMBER 28, 2022

Many libraries just didn’t have the staff time to commit to creating engaging, short-form video content. A Pro account will signal to TikTok that you are serious about creating engaging content on their app. Hashtags play a significant role in your library’s engagement success on TikTok. But times have changed.

Social Media 104

Social Media Accountability Engagement Communications 104

zencity

JULY 12, 2023

Social media has significantly changed the communication landscape, bringing government leaders closer to the people they serve and building trust between them. To do this, either download Threads from your app store OR go to your Instagram account and find Threads in the ‘three lines’ menu on your profile to get started.

Local Government 98

Local Government Social Media Government Accountability 98

GovLoop

SEPTEMBER 2, 2022

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department (CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

Communications 64

Communications Engagement Community Development Transportation 64

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. In engaging the community, “trust is a big issue,” Clipson said. Take 311 calls,” Brodsky said. “We

Constituents 59

Constituents Engagement Outreach Government Agency 59

Open Access Government - Technology News

DECEMBER 9, 2022

This ensures that devices and the IT admin console can connect and communicate on demand. This means having the latest OS, firmware, and software versions available in cloud storage for easy download and installation. Though more engaging and effective because of this, it makes them more tempting to shady users and opportunists.

Laws 105

Laws Management Security Translation 105

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

Engagement 52

Engagement Communications Constituents Public Sector 52

Open Access Government - Technology News

OCTOBER 24, 2023

It has quickly progressed to become the leading interactive digital solution for communication, service delivery and end user engagement between health professionals and the community. DCB0129 – Clinical Risk Management: This provides evidence of the clinical safety of our Health and communication app.

Communications 59

Communications Social Media Security Engagement 59

GovLoop

FEBRUARY 2, 2023

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department(CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

Communications 59

Communications Engagement Community Development Transportation 59

Social Pinpoint

SEPTEMBER 19, 2023

Learn how to create positive project outcomes with your online community engagement platform of choice. This final instalment will focus on the best tips to develop and share your public transportation engagement report. After the GoZone public engagement period closed, our team went into full-on reporting and metrics mode.

Community Engagement 52

Community Engagement Engagement Transportation Communications 52

GovLoop

DECEMBER 6, 2022

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Engagement as an Agency-wide Priority. Get the guide. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

FEBRUARY 12, 2024

In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might. ” For more insights into state and local innovations that are changing communities , download it here: Get the guide It also first appeared on this blog January 9, 2024.

Constituents 96

Constituents Management Accountability Communications 96

Microsoft Public Sector

JANUARY 22, 2024

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

Public Sector 122

Public Sector Engagement Management Security 122

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

MAY 12, 2023

Skowera not only sees engagement benefits from offering virtual options, but also environmental and budgetary advantages. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours. Get the guide Favorite

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

NOVEMBER 4, 2022

Collaboration is at the heart of agile methodology for good reason: It engages all the talents on the team and generates comprehensive solutions. We have our introverts and extraverts, and you want to have communications mechanisms that work for both.”. Build Trust and Communication. Over-communicate. Jammer asked.

Management 59

Management Communications Accountability Implementation 59

GovLoop

AUGUST 15, 2023

For additional insights into making your organization more customer-friendly, download the guide. .” — Utsav Vatsyayan, Assistant Manager at EY Source: Digital.gov This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” Get the guide Image by Gerd Altmann from Pixabay Favorite

Coordinator 98

Coordinator Public Service Management Government 98

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

Local Government 52

Local Government Communications Social Services Constituents 52

GovLoop

JULY 10, 2023

Collaboration: The Secret of Successful Teams No matter how novel our individual ideas are and how many tasks we complete by ourselves, the truth is that we can accomplish more by engaging with our colleagues. ” To learn about the other four habits, download it here: Get the guide Photo by Kampus Production at pexels.com Favorite

Cultivation 59

Cultivation Leadership Communications Engagement 59

GovLoop

DECEMBER 18, 2023

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX. Many organizations conduct engagement surveys annually — but fail to take meaningful action on the results, which steadily erodes trust over time.

Public Sector 59

Public Sector Engagement Legislation Government Employee 59