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2023 NextGen Public Service Award Winners

GovLoop

We are proud to announce the winners of the Annual NextGen Public Service Awards for superior public service and achievement. The awards recognize deserving individuals selected from the public service community for their intelligence, exuberance and dedication to improving and invigorating government.

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Building trust in government through strategic communications

Partnership for Public Service

One of the key themes emphasized throughout the event was the role that effective communication plays in shaping trust and building relationships between federal institutions and the people they serve. Use the trust triangle of authenticity, logic, and empathy to guide effective communication. Here are three main takeaways: 1.

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Coming to terms with generative AI’s early potential for government

Open Access Government - Technology News

However, this should be considered in the transformative promise it holds for public service agencies, with current uses empowering call centres with more information and improved assistance capabilities. AI-generated recommendations for services and queries regarding assistance programs can enhance government customer experience.

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Why Are You in Public Service? 

GovLoop

I’ve been a writer and editor covering the public sector for more than 30 years, and I’ve never ceased to be amazed by the spirit of public service that prevails at every level of government, from one administration to the next. But they stay in this community because they care about their work.

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Text, email or letter? Adopting multi-channel communications

Open Access Government - Technology News

Jonty Fletcher, Marketing Manager at Synertec Ltd , focuses on the benefits and challenges of adopting multi-channel communications Multi-channel communications are something that people need to think about. The question is, which method works best in communicating to the recipient? What are multi-channel communications?

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New survey: Public sector poised for generative AI revolution

AWS Public Sector Blog

The findings show public sector leaders are excited to adopt generative AI technology, but they feel they need a trusted partner to help them explore its full potential. Read more: Imagination and innovation: Generative AI in the Public Sector The Future of Governance: Generative AI and the Public Sector

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The value of communication in sharing success

Partnership for Public Service

In December, the Partnership for Public Service hosted a virtual event with Jason Love, a program analyst and award coordinator at the Department of Health and Human Services, to share how federal communicators can shape positive narratives about government and amplify agency success stories.