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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Demo of Amazon Connect for unemployment insurance. Improve load management Voice- and text-based chat assistants maintain continuity of service even when the contact center is closed.

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

The program will culminate with the 2023 AWS GovTech Accelerator demo day at the State of GovTech conference on November 14. Created by first responders, for first responders, the platform provides a cost-effective, modern solution for efficient dispatch, mobile CAD, records management, and more. Austin, TX Revir Technologies, Inc.,

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Automatically extracting email attachment data to reduce costs and save time for local public health departments

AWS Public Sector Blog

Data from the reports is often manually entered into electronic systems used for disease surveillance and case management. Log into the AWS account via the AWS Management Console as an administrator. Save the file on your local machine as “textract-demo-vpc.yaml”. Step 2: Set up customer managed key 1. Choose Raw.

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Using customer-provided ephemerides with AWS Ground Station

AWS Public Sector Blog

Amazon Web Services ( AWS) Ground Station is a cloud-based service that provides you with an opportunity to perform communication sessions with your satellite without spending a fortune on your own ground station infrastructure. Before starting this hands-on demo, learn how to create an AWS CloudFormation stack or refresh your knowledge.

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Announcing nine startups selected to participate in the AWS Sustainable Cities Accelerator for Infrastructure

AWS Public Sector Blog

BlocPower uses its software for analysis, leasing, project management, and monitoring of urban clean energy projects. Through surveys, communication, and sharing tips and tricks, hello energy helps make change manageable, simple, and fun to drive more sustainable behavior. Stay tuned for more information and details.

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Metis adds real-time collaboration to classroom live streams with Amazon IVS

AWS Public Sector Blog

Engineers mapped out the build and launched a working demo in October 2022. When students are trying to understand new concepts, it’s very beneficial for them to be able to communicate with the teacher verbally,” said Panwar. The teacher has brought a student “on stage” for a live conversation using Amazon IVS Real Time Latency.

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On technology buys, it’s important that agency stakeholders work together throughout the process

American City & Country

Teamwork is essential when cities and counties plan to buy new systems and equipment, says Gary Mitchell , director of SLED (state, local and education) business development at Iron Mountain Government Solutions , a company that provides secure management of data and assets; it works to protect, connect and activate high-value customer data.