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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Demo of Amazon Connect for unemployment insurance. The Connecticut Department of Labor achieved a 60 percent reduction in repeat calls after implementing IVR scheduled callbacks.

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Using customer-provided ephemerides with AWS Ground Station

AWS Public Sector Blog

Amazon Web Services ( AWS) Ground Station is a cloud-based service that provides you with an opportunity to perform communication sessions with your satellite without spending a fortune on your own ground station infrastructure. Before starting this hands-on demo, learn how to create an AWS CloudFormation stack or refresh your knowledge.

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Metis adds real-time collaboration to classroom live streams with Amazon IVS

AWS Public Sector Blog

Engineers mapped out the build and launched a working demo in October 2022. When students are trying to understand new concepts, it’s very beneficial for them to be able to communicate with the teacher verbally,” said Panwar. All interactive elements are preserved in the recording.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines.

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On technology buys, it’s important that agency stakeholders work together throughout the process

American City & Country

He urges governments to keep the communications lines open with vendors. Share your requirements at length and ask for proof of concept or an in-depth demo.” The following link has some Iron Mountain case studies in all sectors of the economy. No question, updating an agency’s IT setup can be a major undertaking.

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It’s time to evolve IT procurement

AWS Public Sector Blog

In essence, the solution delivering the highest return on investment and probability of success long-term—not the fastest or cheapest short-term option—should be selected, even if implementation is more difficult. Include live demos in vendor evaluations for real-world solution analysis. Returns can enormously outweigh costs.

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Making public services more accessible with AI-powered translations from Google Cloud

Google Public Sector

With smart translations, done almost in real-time, we’ve created a new, more agile way of communicating. Fairness and respect take center stage in our vision of communication. That’s why our AI-enabled communication technology is tailored to use cases where language barriers currently put some at a disadvantage.